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“Nice hotel suite for a family of 5”

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Holiday Inn & Suites Across from Universal Orlando
Ranked #175 of 340 Hotels in Orlando
Reviewed April 13, 2013

Booked the room as part of a vacation package, the hotel is literally across the street from Universal. The suite size and comfort exceeded our expectations and there was plenty of room for the 5 of us. The Kitchenette was under stocked, the full size fridge cycled loudly which is a factor for person sleeping on fold out couch. The pool area much nicer than the photos. Maid service was spotty during our 5 night stay, made beds every other day, we had to ask for linens and towels daily, no replacement glasses or disposable cups provided after first day. Guest services and front desk staff only OK. Great location if you plan to walk to the park. We drove daily so next time we will choose a cheaper hotel further away. Overall the value was OK.

  • Stayed: April 2013, traveled with family
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1  Thank Tad L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this reviewResponded April 16, 2013

We are happy that you enjoyed your accommodations at the beautiful Holiday Inn & Suites Across from Universal Orlando®. We use your valuable feedback as opportunity to improve the quality of our Hotel experience for all. We hope to welcome you back again very soon.

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999 - 1,005 of 2,125 reviews

Reviewed April 13, 2013

Booked in advance for 2 nights on our tour of the Keys and Sanibel our teenagers insisted on a detour to do Harry Potter at Universal and this is the only reason why we would ever come to Orlando, (will never return either) good deal for the 2 nights and at check in was upgraded from a 2 double room to a 2 double suite. thank you very much. The suite was basic, good WIFI but no safe and very damp smelling possibly due to the dish washer. Lots of groups of teenagers around the hotel. Do not eat at TGI Fridays very expensive and poor quality.

  • Stayed: April 2013, traveled with family
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Thank trumelvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this reviewResponded April 16, 2013

Thank you so much for sharing your experience while staying with us at the beautiful Holiday Inn & Suites Across from Universal Orlando®. We hope to welcome you back next time your travels takes you to the Orlando area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2013

While the hotel is in an excellent location it fell short on being "NICE" especially for the price we paid the only thing special was TGIF was literally next door and delivered. The bathroom was tiny, it was noisy and we were on the 10th floor you'd think it would be less noisy and for being a suite it was exactly the same as the comfort inn we stayed at in TN but three times the price. We had to get extra pillows because the ones on the bed were stiff and lumpy. Location is really the only thing this hotel has going for it don't be fooled by the fancy lobby lol it's worth it to just drive down the road for a cheaper hotel you'd still be saving money. We won't be staying at another holiday in again. Also, they had all you can eat breakfast served at TGIF for guests for $9 a person which was good, I'm not one to complain you're paying for the location that's it.

  • Stayed: April 2013, traveled as a couple
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Thank MASTERS613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this reviewResponded April 12, 2013

Thank you so much for your review! We are reviewing your comments regarding your recent stay with us. We do take all reviews seriously and appreciate all the feedback we can get. We remain hopeful you will stay with us again.

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Reviewed April 9, 2013

We chose this as part of a Universal Studios package and the location worked perfectly for a family with kids. We walked most days and took one inexpensive taxi ride. The hotel met our needs and was generally clean & welcoming. The pool was enjoyable and not too crowded. Would stay again.

Stayed: April 2013, traveled with family
1  Thank CityLakeGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this reviewResponded April 12, 2013

Thank you for taking the time to write a review about your recent stay with us at the beautiful Holiday Inn & Suites Across from Universal Orlando®. We look forward to having you stay with us again next time you are in the Orlando area.

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Reviewed April 3, 2013

Stayed three nights and the room was nice and clean. The bedding was fabulous, and air worked great. The people at the front desk were helpful and you get free transportation to Disney! It's a busy hotel, full of bus loads of people, but worked out fine for us, we're people watchers. The pool was quite large and they had lots of tables and chairs.

  • Stayed: March 2013, traveled as a couple
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1  Thank biggrannyjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this reviewResponded April 5, 2013

Thank you for your comments! We’re thrilled that you had a great stay with us at the beautiful Holiday Inn & Suites Across from Universal Orlando®. We are happy to hear you had a great time. We are looking forward to you staying with us again next time you are in the Orlando area.

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Reviewed March 30, 2013

We stayed there for 4 nights in March Break while visiting Orlando.Our main reason to stay here was the great location the hotel had-it was 15mins walk to Universal Studios. We could avail the shuttle only one day and actually it takes longer in the shuttle as it picks up guests from Nearby Doubletree too. The last shuttle leaves the park around 8.10pm before the park closes so on all 3 nights we walked to the hotel late at night with my teenage daughters and did not face any problem as there were few other people walking too.

The standard room was spacious, but not fancy and had stains in the carpet .I learnt that they did some renovation a year back, however, the room condition did not reflect that. The rooms do not have lockers and we used the locker in the reception. This is a Universal partner hotel and you can get 10-15% discount in the Universal studios(in restaurants and stores) by using a card they provide. We had to ask for one-the reception did not provide us.

We picked up a Disney T shirt from the gift store and it was less expensive than Disney downtown stores.
Overall, I would say that the hotel had tremendous opportunity because of its proximity to the Universal Studios and a little bit of cleanliness and good customer service would make it a good choice.

Room Tip: May be a higher floor
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  • Stayed: March 2013, traveled with family
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Thank debnath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this reviewResponded April 2, 2013

We appreciate you taking the time to write and share your review at the beautiful Holiday Inn & Suites Across from Universal Orlando®. We look forward to seeing you again soon next time you are in the Orlando area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2013

My son and I spent six nights in a suite at this Holiday Inn last week. David Hall is the
Manager and he runs a hotel with seamless top notch service. As soon as we entered the hotel we were greeted by a friendly , fast and focused front line. Whether it was check in , safety box entry or check out, the ladies at the front counter always approached us with a hospitable greeting and speedy service - always friendly, couteous and helpful.

When we opened our door to our suite we entered a clean smelling room with clean carpets and emmaculate kitchen area. Our suite had a towel arrangement on the bathroom counter similar to what you would find at a resort. The towels were white and thick. The beds were comfortable and came with many pillows - firm and soft. Great attention is paid to details. The suite had two television sets which we used often. There is free wifi available with passwords that reset every Sunday. We used the laundry facilities in the hotel. The room was locked for your safety and you must use your room key to get in. There were many machines available and the room was clean and bright.

This is the best hotel location for Universal/Island of Adventure as these parks are steps away
from the hotel. A Universal ticket booth is located in the hotel lobby and it seemed like it
was always open when we walked by. The front counter staff gave us a discount card to use
at Universal Studios. We used it at Mythos, Hard Rock Cafe, Bubba Gump and Margarittaville.
The food was great at all these restaurants. The gift shop seemed to be open every time we
walked by it. There is a TGIF attached to the hotel so guests can get a full buffet breakfast before heading out to the parks. Also, next to the hotel is a handy tourist office where you can purchase bus tickets and all attraction tickets. The I Trolley Green Line is just across the street from the hotel. It ran every 30 minutes. We used this bus to go to Sea World twice and Premium Outlet Mall on Vineland. It was just a 20 minute ride. It was great transportation as the Green Line makes less stops than the Red Line. The bus was always empty when we got on it.

I would recommend this hotel to everyone.......well run hotel in a great location! Thank you
for a fantastic vacation.

  • Stayed: March 2013, traveled with family
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4  Thank Mary Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this reviewResponded March 26, 2013

Thank you for your kind words! We’re pleased to hear you enjoyed your stay with us at the beautiful Holiday Inn & Suites Across from Universal Orlando®, and we look forward to welcoming you back on your next visit to our area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Across from Universal Orlando

Address: 5905 Kirkman Road, Orlando, FL 32819-7925
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#147 Family Hotel in Orlando
Price Range: $91 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn & Suites Across from Universal Orlando 3*
Number of rooms: 256
Official Description (provided by the hotel):
The Holiday Inn & Suites across from Universal Orlando is located in the heart of Central Florida's exciting attractions, convention and shopping area. Visit our recently renovated hotel just across the street from the Universal Orlando Resort. Our property features a variety of room types to fit any traveler's needs from Deluxe Guest Rooms with two double beds or a king size bed, and spacious One or Two-Bedroom Suites with nicely equipped kitchenette including microwave and refrigerator. Must be at least 21 to stay. Fabulous amenities to enhance your visit to Orlando such as Game Room, Gift Shop, Guest Laundry Facilities and Valet Service, Fitness Center, Business Center, Outdoor Heated Pool and Kids Splash Zone and the Destination Universal Guest Services Desk with discount attraction tickets to Universal Studios, Islands of Adventure, and SeaWorld. Complimentary Limited Scheduled transportation to Universal Orlando and SeaWorld. Transportation to Walt Disney World also available. Shuttle transportation schedule subject to change seasonally, service provided through the Destination Universal Guest Services Desk, advance reservations required. TGI Friday's Restaurant on-property serving Breakfast Buffet, Lunch and Dinner, Bar offers Happy Hour daily. TGI Friday's also serving room service. Banquet/Meeting facilities feature 13,000 sq. ft. of flexible function space including 6,500 square foot ballroom and 8 break out rooms. Our experienced team will make your stay or event with us special. ... more   less 
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Also Known As:
Holiday Inn & Suites Main Gate To Universal Orlando Hotel Orlando
Holiday Inn And Suites Main Gate To Universal Orlando
Holiday Inn Orlando

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