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“Close to Universal Studios”

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Holiday Inn & Suites Across from Universal Orlando
Ranked #164 of 336 Hotels in Orlando
Brampton, Canada
Level Contributor
106 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Close to Universal Studios”
Reviewed March 30, 2013

We stayed there for 4 nights in March Break while visiting Orlando.Our main reason to stay here was the great location the hotel had-it was 15mins walk to Universal Studios. We could avail the shuttle only one day and actually it takes longer in the shuttle as it picks up guests from Nearby Doubletree too. The last shuttle leaves the park around 8.10pm before the park closes so on all 3 nights we walked to the hotel late at night with my teenage daughters and did not face any problem as there were few other people walking too.

The standard room was spacious, but not fancy and had stains in the carpet .I learnt that they did some renovation a year back, however, the room condition did not reflect that. The rooms do not have lockers and we used the locker in the reception. This is a Universal partner hotel and you can get 10-15% discount in the Universal studios(in restaurants and stores) by using a card they provide. We had to ask for one-the reception did not provide us.

We picked up a Disney T shirt from the gift store and it was less expensive than Disney downtown stores.
Overall, I would say that the hotel had tremendous opportunity because of its proximity to the Universal Studios and a little bit of cleanliness and good customer service would make it a good choice.

Room Tip: May be a higher floor
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank debnath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, April 2, 2013
We appreciate you taking the time to write and share your review at the beautiful Holiday Inn & Suites Across from Universal Orlando®. We look forward to seeing you again soon next time you are in the Orlando area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 24, 2013

My son and I spent six nights in a suite at this Holiday Inn last week. David Hall is the
Manager and he runs a hotel with seamless top notch service. As soon as we entered the hotel we were greeted by a friendly , fast and focused front line. Whether it was check in , safety box entry or check out, the ladies at the front counter always approached us with a hospitable greeting and speedy service - always friendly, couteous and helpful.

When we opened our door to our suite we entered a clean smelling room with clean carpets and emmaculate kitchen area. Our suite had a towel arrangement on the bathroom counter similar to what you would find at a resort. The towels were white and thick. The beds were comfortable and came with many pillows - firm and soft. Great attention is paid to details. The suite had two television sets which we used often. There is free wifi available with passwords that reset every Sunday. We used the laundry facilities in the hotel. The room was locked for your safety and you must use your room key to get in. There were many machines available and the room was clean and bright.

This is the best hotel location for Universal/Island of Adventure as these parks are steps away
from the hotel. A Universal ticket booth is located in the hotel lobby and it seemed like it
was always open when we walked by. The front counter staff gave us a discount card to use
at Universal Studios. We used it at Mythos, Hard Rock Cafe, Bubba Gump and Margarittaville.
The food was great at all these restaurants. The gift shop seemed to be open every time we
walked by it. There is a TGIF attached to the hotel so guests can get a full buffet breakfast before heading out to the parks. Also, next to the hotel is a handy tourist office where you can purchase bus tickets and all attraction tickets. The I Trolley Green Line is just across the street from the hotel. It ran every 30 minutes. We used this bus to go to Sea World twice and Premium Outlet Mall on Vineland. It was just a 20 minute ride. It was great transportation as the Green Line makes less stops than the Red Line. The bus was always empty when we got on it.

I would recommend this hotel to everyone.......well run hotel in a great location! Thank you
for a fantastic vacation.

  • Stayed March 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank Mary Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, March 26, 2013
Thank you for your kind words! We’re pleased to hear you enjoyed your stay with us at the beautiful Holiday Inn & Suites Across from Universal Orlando®, and we look forward to welcoming you back on your next visit to our area.
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ontario
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 23, 2013

We area a family of 4 and stayed in a family suite with 2 bedrooms. These accomodations were great! We each had our own bed. We slept very comfortably. We stayed in room 941 and I have to say that this room is in need of some upgrading. The room appeared to be dirty, but in fact after a quick personal clean it came up spottless. Both tub faucets leaked. There are also questionable electrical outlets by the sink area. A potential fire hazzard. The location was great. A free shuttle service to the Universal park. You need to get a ticket the day before for the shuttle. A five minute drive to the shopping outlets. Another 5 for Millenia Mall where you'll find a Macy's and Bloomingdales. Overall given that the rooms were in need of a facelift I probably wouldn't stay here again. I do however love the fact that a 2 bedroom room is available.

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
1 Thank 2ayearOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, March 26, 2013
Thank you so much for your review. The points you have described are being reviewed by our Management Team, as we all share a common interest to continuously find ways to improve the quality of our guests stay experience. We truly hope you would consider staying with us again the next time your travels bring you to the Orlando area.
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Evergreen Park, Illinois, United States
Level Contributor
5 reviews
Reviewed March 22, 2013

Stayed here from 3/16/13 - 3/21/13 for spring break vacation with the kids. Chose this hotel because not only did I want to stay close to Universal, but since we were staying for 5 nights, I wanted a suite and glad to say we were not disappointed! We had a 2 bedroom suite which was great for our family of four. Had 3 TVs and 2 bathrooms - which was perfect! Beds and pillows were comfy, fridge was cold and the pool was heated! Could even see some of the fireworks from the pool area. Staff was friendly and hotel/room was clean. Shuttle service to the parks was great - made sure to reserve in advance. Parks are about one mile from the hotel, but after walking all day, there was no way my kids were gonna walk back! Shuttle service back to the hotel doesn't start until 6:45p - so since we were exhausted by 3p, we couldn't use the shuttle to return, we took a taxi which was about $8 including tip. Went to CityWalk late one day, took the taxi provided by hotel - about $10.00 including tip. Driver was very friendly and when we called for pickup, he was there in minutes. TGIFriday's was good, but after 3 days, you want something else. While there is a Golden Corral, Burger King, Wendy's and McDonald's about 3-4 blocks away, we wished there was more to choose from in the area. There is an Trolley stop across the street, but we never did get the chance to check it out. We were very satisfied with this hotel and can't wait to stay here again. If planning a trip to Universal Studios, I would definitely recommend this Holiday Inn!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann Marie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, March 23, 2013
Thank you so much for sharing the great experience you had while staying with us at the beautiful Holiday Inn & Suites Across from Universal Orlando®. We would enjoy having you stay with us again next time you are in the Orlando area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 21, 2013

We were exhausted after driving 22 hours from Toronto for spring break. We were pleased to come to this hotel and be served by Chris both before and after the cruise since we stayed 2 nights. Upon arrival only 2 suites were left so we took the non smoking. It was lovely and just what we needed. Appeared updated and clean . After our cruise we again stayed another night. This booking was made in advance approx 2 months but hotel suite paid for on Expedia was sold out. I panicked but again Chris stepped up to the plate and upgraded us to the same suite style as the previous night. Needless to say we were very satisfied and would recommend this hotel to anyone! It was the perfect location for universal studios! Well done holiday inn!

  • Stayed March 2013
    • Value
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Helpful?
1 Thank Travelforlife2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, March 23, 2013
We are happy that you enjoyed your accommodations and our staff at the beautiful Holiday Inn & Suites Across from Universal Orlando®. We hope to welcome you back again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 17, 2013

My sister and I brought her two children to Universal Studios for US Thanksgiving and stayed at this hotel. When we arrived, they had upgraded us to a suite with a separate bedroom and sofa bed in the living room area. It worked out perfectly so my nephew took the living room and us gals took the bedroom. The suite was huge with 2 TVs, a bathroom with separate vanity area, microwave, and full sized refrigerator.

Beds were comfy with a selection of pillows (firm or soft). The kids loved the pool, and my sister and I loved lounging by the pool. The shuttle to Universal was convenient but booked up very early. We took it one day but walked the next day. Kids got free breakfast at the TGIFriday's and it was reasonably priced for the adults. Standard American breakfast buffet fare, nothing special. About a 10 minute walk away was a Walgreens, McDonald's (for the kiddies who don't have exotic taste in food) and a Starbucks. The Universal City Walk aso had some great restaurants/bars and I was amazed that the prices were pretty good.

The one thing we'll do differently next time is rent a car. The hotel was helpful in getting a taxi for us when we needed one, but it was more like limo/sedan service and on the pricey side. I went to do a bit of Black Friday shopping at a nearby outlet mall and although it was 5 minutes away, I paid $14 each way for a "taxi" which was like an airport shuttle van.

Overall it was a good trip and good value for what we paid. Staff was friendly. Room was clean. Location was great for Universal Studios.

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
1 Thank littlesong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, March 19, 2013
Thank you so much for sharing your recent stay experience at the beautiful Holiday Inn & Suites Across from Universal Orlando®. Please visit us again next time your travels take you to the Orlando area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 15, 2013

We stayed there at the end of January 2013. We stayed there after returning from a Disney Cruise. While we were enjoying our last day in Orlando, at Universal Studios, someone stole my daughter's iPod, all of our iPod and iPhone charging cables and chargers, my dive camera with all of my dive video and photos from our trip, and our headphones. After everything was said and done, I was out $1400 dollars!!!!! We didn't realize that our stuff was missing until we got to the airport to catch our plane. We realized that our carryon with all the above items had been rifles through and the items were missing! We called the hotel upon returning to Canada and were advised by the hotel security manager, Dave Hall, that he would investigate. He got back to us shortly after and said that he did a thorough investigation and determined that the only one in our room was cleaning staff. He stated that he spoke with cleaning staff who denied stealing our items. He stated that they had been employees for some time and had never had any previous complaints or concerns. I was told to contact Orlando police. Nothing was ever done and I was out $1400.00 with no recourse!!!!
I normally put valuables in the room safe, but there was no safe in the room. I have stayed at Holiday Inn's all over the place and never had any issues in the past.
I am VERY disappointed with the hotel and their lack of trying to rectify the problem. I wonder how many other people have had this happen and just never reported it here????
Ensure to take your valuables with you when you stay here!!!!

  • Stayed January 2013, traveled with family
    • Value
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Helpful?
6 Thank Canadacopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, March 19, 2013
Thank you for choosing to stay with us this time while visiting the Orlando area. I am sorry to hear about the missing items you reported. This type of event is extremely rare as our employees fully understand we have a zero tolerance for employee theft, have multiple checks in place, and will automatically prosecute any employee should they ever remove an item from a guest room. It was recommended for you to contact Orlando Police so that a case number could be started, they in turn would take over the investigation, and we would cooperate fully. Contacting Orlando Police is something you must do yourself since you are the owner of the items. Please contact me at the Hotel to provide an update with your contact with Orlando Police, as we have not yet heard from them.

David A Hall
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Additional Information about Holiday Inn & Suites Across from Universal Orlando

Property: Holiday Inn & Suites Across from Universal Orlando
Address: 5905 Kirkman Road, Orlando, FL 32819-7925
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#147 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn & Suites Across from Universal Orlando 3*
Number of rooms: 256
Official Description (provided by the hotel):
The Holiday Inn & Suites across from Universal Orlando is located in the heart of Central Florida's exciting attractions, convention and shopping area. Visit our recently renovated hotel just across the street from the Universal Orlando Resort. Our property features a variety of room types to fit any traveler's needs from Deluxe Guest Rooms with two double beds or a king size bed, and spacious One or Two-Bedroom Suites with nicely equipped kitchenette including microwave and refrigerator. Must be at least 21 to stay. Fabulous amenities to enhance your visit to Orlando such as Game Room, Gift Shop, Guest Laundry Facilities and Valet Service, Fitness Center, Business Center, Outdoor Heated Pool and Kids Splash Zone and the Destination Universal Guest Services Desk with discount attraction tickets to Universal Studios, Islands of Adventure, and SeaWorld. Complimentary Limited Scheduled transportation to Universal Orlando and SeaWorld. Transportation to Walt Disney World also available. Shuttle transportation schedule subject to change seasonally, service provided through the Destination Universal Guest Services Desk, advance reservations required. TGI Friday's Restaurant on-property serving Breakfast Buffet, Lunch and Dinner, Bar offers Happy Hour daily. TGI Friday's also serving room service. Banquet/Meeting facilities feature 13,000 sq. ft. of flexible function space including 6,500 square foot ballroom and 8 break out rooms. Our experienced team will make your stay or event with us special. ... more   less 
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Also Known As:
Holiday Inn & Suites Main Gate To Universal Orlando Hotel Orlando
Holiday Inn And Suites Main Gate To Universal Orlando
Holiday Inn Orlando

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