We stayed at this hotel during March break. Prior to our visit, I reached out to the hotel to arrange for an accessible room and a second room to be located close by. I communicated on several occasions with Elizabeth, both by email and phone, and she took care of everything! She even assisted us with rented some equipment we needed to make our stay a little easier with our daughter.
The bellman out front were fantastic, very helpful and friendly. Assisting us with securing cabs or even just offering us water while we waited.
The only issue was the wireless internet. It was free - if you could get it. We were located on the first floor of building 1 and it seemed like that area was a black hole. We did not get internet the entire stay. We ended up going to the lobby to get internet. Each time I asked the front desk, I was told that they would ask the engineer to reset the router. Not once, did anyone follow up with us to let us know what was going on. It wasn't until the last day that we learnt there were issues in our area of the hotel. It would have been nice to know this in the first place.
The staff rebated the resort fee because of the internet issue which was very nice.
- Official Description (provided by the hotel):
- Located just a few blocks from the Downtown Disney entrance to Walt Disney World Resort, our Orlando Resort features a full service spa, family suites, two pools, kids activities, complimentary Wi-Fi, and free transportation to all Disney Theme Parks. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Safari Orlando
- Sheraton Orlando
- Orlando Sheraton
- Sheraton Safari Hotel