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“Family trip with small children”

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Sheraton Lake Buena Vista Resort
Ranked #191 of 335 Hotels in Orlando
Boston, Massachusetts
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Family trip with small children”
4 of 5 bubbles Reviewed April 15, 2013

We booked this hotel with a groupon and were very pleased. The hotel has been updated and truly enjoyed the pools. The only downsize for us for the deck railings appeared to be spaced to far apart for babies

Room Tip: Request a room with a pool view although it was noisy on the nights that the outdoor movie was play...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cac1nh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, April 27, 2013
Dear cac1nh,

Thank you for sharing your recent experience at the Sheraton Lake Buena Vista Resort. We're so pleased that you and your family had a great stay with us. We truly appreciate your comments and we hope to be your home away from home when your travels bring you back to Orlando!

Stay Boston Strong!

Warmest Regards,
Gil Reyes
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,569 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (429)
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English first
High Springs, Florida
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed April 15, 2013

I used Priceline to book this hotel. I was a little bit concerned because it was the first time I use Priceline to book an hotel. I choose the 4 star rate and gave my price. They accepted and it was great! If you rate it has a 4 star hotel or not it does not matter to me. The most important thing is that it was CLEAN and without mold or unpleasant smells. The pool is great and the staff awesome! To me, is a 4 star hotel. It was very pleasant and wonderful for me and my husband!
Saturday afternoon we had a box full of goodies, one for my husband and another for me, and they don't give this on a regular basis, so it was nice of them to do this. The only little problem was the shower floor. The floor was not even, so the water accumulated causing a little "flood" on the shower floor and outside the shower also. But we managed the situation.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarlaSDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, April 20, 2013
Hello CarlaSDB,

Thank you for the positive review on your most recent stay at our resort. We're glad that you and your husband had a wonderful experience. The "goodie" box that you mentioned was something that we did to show our guests how much we appreciate their business and loyalty to not only our resort but also our starwood preferred guest program.

We truly appreciate the wonderful comments and we hope to see you again in the near future!

Warmest Regards,
Gil Reyes
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 14, 2013 via mobile

This was a last minute planned family trip....this hotel was great for our family! It was very clean, updated, and a perfect location to all Disney attractions and food places. The pools were perfect for our kids (13&14) with the slide and the pool side bar with outdoor fun activities were a great bonus for me and my husband. If you had smaller children the child's pool was great for that. We stayed in a great spacious room that overlooked the pool courtyard with the beautiful palm trees.
At night they had a nice seating area with outdoor fire to sit around and hang out. I'm very attached to the Hilton chains but wouldn't think twice to stay here again, it was just as nice. We had a great breakfast there and frequented the little cafe for snacks, ice cream and fruit. Overall, we really had a nice stay and would stay here again.

Stayed April 2013, traveled with family
Helpful?
Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, April 20, 2013
Hello Jennifer K,

Thank you for the amazing review on Tripadvisor. We're pleased that you and your family had a great experience at our resort. We truly appreciate the wonderful review and we hope to see you again when your travels bring you back to Orlando!

Warmest Regards,

Gil Reyes
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
atlanta, ga
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed April 14, 2013

I used Priceline to book this hotel to add two nights prior to staying the rest of the week at the Hyatt Regency Grand Cypress across the street. First and foremost, this is NOT and in NO WAY a four star hotel. Having stayed at the Hyatt Regency, Gaylord Palms, and Renaissance Sea World over the last three years, those are 4 star hotels, I would rate the Sheraton as a 2.5 star hotel AT BEST. It was disappointing to see this given a four star rating.

The hotel has been renovated recently, but the design, structure, and feel is one of a drive-up motel of the 70s. The pool area is nice and I suppose this is the reason for the 4 star rating, but the rooms and interior halls are lacking. For example, the bathroom sink is not part of the bathroom but rather part of the room itself, and is carpeted- something that was done in the 70s and 80s. Overall, not what I expected from a Starwood hotel that is given a 4 star rating and termed as a 'hotel'.

For a real resort, try the Gaylord Palms, Hyatt Grand Cypress or any number of the newer I-drive resorts.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank receptor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, April 15, 2013
Hello receptor,

Thank you for your recent contribution to Tripadvisor. I'm sorry to hear that we did not meet your expectations during your stay with us. We appreciate your constructive feedback and will utilize your comments as a learning tool to improve our overall property and services.

Sincerely,
Gil Reyes
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed April 13, 2013 via mobile

Booked this through Priceline and cannot believe this is a 4 star hotel! What a disappointment. 3 star at absolute most!!! It starts the moment you drive up to the hotel and see the late 70s exterior. The hotel has been very cheaply renovated. The bathrooms are reminiscent of a cheap motel bathroom. The carpet is an awful turquoise and with every light on the room is still very dark! How does something basic like that get overlooked? A dirty set of dishes was left in the hallway from 11am till the next morning. Overall a very cheap, dated looking "holiday inn-esque" hotel with horrendous elevators and the nerve to charge a "resort fee". A resort? It's so absurd it's almost funny.

Stayed April 2013, traveled on business
Helpful?
2 Thank sharpmind99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, April 15, 2013
Hello,

Normally, I would reply to the particular author of this post but instead will focus my attention to our entire Tripadvisor community. When reading reviews, my advice to everyone is to look at our entire body of work. Our goal is provide a positive experience for our guests and it’s unfortunate that we were not able to meet this particular guest’s expectations. We certainly welcome all forms of feedback and will address areas of concerns if needed.

Sincerely
Gil Reyes
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Krung Thep, Thailand
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 13, 2013 via mobile

This trip I'm very Impress this hotel. Stuff fantastic friendly and Helpful. Especially one stuff bit old man(forgot his name) in the breakfast room. He is really nice. I was travel with family and another 2 kids.
The Room is great. Nice and clean. We will go back there for sure.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PLE_R4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, April 15, 2013
Hello PLE_R4,

Thank you for your recent review on the Sheraton LBVR. We're glad that you were impressed with our resort. I will share your comments with our resort staff especially Dennis who assisted you in the restaurant. We hope to see you and your family again on your next trip to Orlando!

Warmest Regards,
Gil Reyes
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
79 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed April 13, 2013

Nice place, but overfull when we got there. Great breakfast place, with superb servers. Very nice pool. Have to watch the concierge who doubles for the Sheraton Vacation time share program. This is not what should happen at a Starwood HOTEL. He sold us a 90 minute sales package with a discount for Kennedy Space Center. It ended up being 2.5 hours in a room so chilly my wife caught a cold!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wimster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, April 15, 2013
Hello Wimster,

Thank you for your recent contribution to Tripadvisor. I'm glad that you thought our resort was nice and that our restaurant staff exceeeded your expectations. I will share your constructive feedback with our guest services & concierge team for corrective action. We truly appreciate your review and we hope to better serve you in the near future.

Warmest Regards,
Gil Reyes
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Lake Buena Vista Resort

Property: Sheraton Lake Buena Vista Resort
Address: 12205 S Apopka Vineland Rd, Orlando, FL 32836-6804
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Orlando
#51 Luxury Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Lake Buena Vista Resort 4*
Number of rooms: 490
Official Description (provided by the hotel):
Located just a few blocks from the Downtown Disney entrance to Walt Disney World Resort, our Orlando Resort features a full service spa, family suites, two pools, kids activities, complimentary Wi-Fi, and free transportation to all Disney Theme Parks. ... more   less 
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Also Known As:
Sheraton Safari Orlando
Sheraton Orlando
Orlando Sheraton
Sheraton Safari Hotel

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