Starwood is known for consistency. Consistent customer service, consistent high quality rooms, and consistent restaurants. At the Sheraton Lake Buena Vista, this is not the case. The hotel has a nice, casual, kid friendly environment that is suitable for the Orlando market. The front desk staff are friendly and attentive. The rooms are clean, and offer ample room.
The restaurant, Zest, is below average to be nice. Trying to order a simple meal (twice), they took over 2 hours to deliver rancid food that sat out for an excessive amount of time. When talking to the manager on duty (John), he said that the restaurant was overwhelmed, and were unable to fulfill many requests for dinner tonight. The troubling thing was that they tried to pass off disgusting fish that was clearly sitting out, and was cold, as something that was made to order.
This will make it very difficult for me to stay at another Starwood Property.More
- Free Wifi