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“A decent clean mediocre hotel”

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Sheraton Lake Buena Vista Resort
Ranked #191 of 335 Hotels in Orlando
Cincinnati, Ohio
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“A decent clean mediocre hotel”
3 of 5 bubbles Reviewed January 26, 2013

The Sheraton Lake Buena Vista Resort is a decent place to lay your head for the night when visting Disney World or the other attractions in the Disney area. Nothing more and nothing less. It is more on par with a typical Four Points than a Sheraton, in that it lacks that certain something that I expect out of a Sheraton. The beds are of course the Sweet Sleeper beds and that alone is worth the price of admission when compared to other mid-level hotels. We were "upgraded" to a pool view room, but for what we wanted for our trip, I'm not sure that was an advantage, because it was right above the bar (4 floors below) and the first night it was pretty loud until about 11:00 when we were hoping to turn in early. That was not an issue out other nights due to us getting back late from the parks late or due to the rain in the evening. The pool did look very nice if you are looking for that amenity in the hotel. All in all, I'd consider coming back to this hotel but wouldn't necessarily seek it out.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CincyWahoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, January 28, 2013
Dear CincyWahoo,

Thank you for your most recent feedback on the Sheraton Lake Buena Vista Resort. Although, its great to read that you enjoyed our game changing " Sweet Sleeper Bed"; I'm sorry that we did not exceed your expectations. Your comments are certainly welcomed and in the future, please contact me directly so that I can make sure your next stay with us is a memorable event! We truly appreciate your review since this will only assist us in improving our resort and services.

Warmest Regards,
Gil Reyes
Assistant GM
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1,569 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Louisiana
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

The customer service is excellent, they are very friendly and helpful. We were upgraded to a suite when we checked in. The room was very clean and you could tell it had been updated. It overlooked the pool area. There were two pools, a hot tub and a firepit area, which were clean and well staffed. The only problem was the parking, which was a little confusing and they do charge a resort and parking fee. We would definitely stay here again when in this area.

  • Stayed January 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank sherrinet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, January 28, 2013
Dear sherrinet,

Thank you for the awesome review on the Sheraton LBVR! Its great to hear that you enjoyed our newly, rejuvenated resort. With regards to your comments on the parking, I've shared your feedback with our Valet Manager so that we can strategize on ways to make this more simpler for our guests. I do appreciate the positive and constructive feedback and look forward to having you return in the near future!

Warmest Regards,
Gil Reyes
Assistant GM
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NY
Level Contributor
102 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed January 21, 2013

We arrived at the hotel after midnight due to an event we went to. We were quickly & efficiently checked in by a very courteous staff member. Our room was in the main building on the 6th floor overlooking Pizza Hut. In the very early hours of the morning (5:45am!!), the noise began...garbage trucks, trash compactors, loading docks? All beneath us on the ground level but they sounded like they were in our room! It was constant noice for hours! In addition, this particular room was on the side of the building next to a traffic light so the sounds of cars & trucks accelerating at the green light was also very noisy.
Once we got our day going, we requested a room change. They accommodated our request immediatley & sent a bellman to come take us to our new room. We were in Palm 3 building, 6th floor, room 3613. Nice, bright, overlooked a pond/fountain in the back of the property. Very quiet & to our complete satisfaction!
The rooms are very well appointed, modern, clean & all new. Bellman said they just spent millions renovating & it shows! The lobby is big & modern. The staff is friendly & helpful. Bathroom appointments were okay. Nice long counter & mirror outside of bathroom. Bedding was comfortable & clean.
The Zest Restaurant is a must when you stay! Excellent value for the quality of the food. Especially for lunch & dinner. Wine by the glass only $5.50 for a quality wine selection. My mahi sandwich was great as were the homemade chips!! The waitress/bartender Ivana is super friendly!
It was too chilly to use the pool during our stay but it looked great with an outside bar & eating area. Nice firepit where you could roast marshmallows. Seating areas with couches finished off the outside area very nicely.
Very close to the outlets & Disney areas parks. Lots of restaurants in the area also.
I would defiently stay at this property again!!

Room Tip: Don't overlook the Pizza Hut. Trash pickup is on that side & is very loud!
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  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank antgina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, January 28, 2013
Hello antgina,

Thank you for the great review on your most recent stay with us. I'm sorry that the early part of your stay was not the most ideal situation however I'm glad that we were able to make it up to you and exceed your expectations. We truly appreciate your feedback and comments and we hope to see you again in the near future!

Warmest Regards,

Gil Reyes
Assistant GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed January 13, 2013

I have been going to this hotel since 2004 and it is the first time since the renovation and name change ( it used to be the Safari Sheraton) I always find it very convenient to the Disney parks and closer yet to a plethora of restaurants in all price ranges. The Hotel underwent renovation and added a second pool. The breakfast buffet is excellent for and the staff is very friendly. Their prices are competitive and if you are a Starwood member the best value for point conversion. Downtown Disney is less than 5 minute by car. They have know a resort fee and daily parking charges. Still I will come back next time I visit the Orlando area

Room Tip: Building 4 has the Jr suites ( very much on the styles of an Embassy Suites )
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  • Stayed January 2013, traveled solo
    • Value
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Helpful?
3 Thank TG_Tulio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, January 19, 2013
Hello TG_Tulio,

Welcome back to the Sheraton Lake Buena Vista Resort! We truly appreciate your loyalty to our hotel and we're glad that you a great stay with us. Also, thank you for the great comments on the renovations and we hope to see you again on your next trip to Orlando!

Warmest Regards,

Gil Reyes
Assistant GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dauphin, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 12, 2013

As this was our first time to Florida, we were skeptical of where we should stay. We booked our Christmas vacation for our family of 5 through Expedia, and stayed at the Sheraton Buena Vista Resort. We were very happy with this decision! The rooms are a good size, the pools and hot tub were nice. The Resort grounds are very well kept! The staff were all excellent, Eddie in Valet was always very cheerful, Katie at the front desk was helpful, the cleaning staff were efficient! Mariana at the poolside bar made Christmas Day very enjoyable by the outstanding service we received from her! When we had questions, the staff were always available and willing to help us in any way they could! Nice smaller scaled Resort, quiet and peaceful! We would most definitely stay there again!! If they could improve on anything, it would be their shuttle service to the parks.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Val H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, January 13, 2013
Hello Val H,

Thank you for your recent review on the Sheraton LBVR. It’s great to hear that you had a fabulous, holiday vacation with us. Our staff is always willing to go the extra mile for our guests and I'm glad that our team delivered on this standard. We truly appreciate your comments and we hope to see you again when your travels bring you back to Orlando, Florida!

Warmest Regards,
Gil Reyes
Assistant GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Level Contributor
87 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed January 11, 2013

Got this hotel by booking on Hotwire so I got an extremely good rate. The staff is great, the rooms are your typical sheraton rooms, with confortable beds ans really nice pillows. It has a great location if you are going to Disney World.

The good stuff:
1- the staff is great. Everybody was super friendly and helpful
2- great location
3- nice convenience store in the lobby

Things to work on:
1- The internet is free but it really does not work well. There where only a couple of spots in the room where it actually work well.
2- better shuttle service to the parks.

I would definitely stay in this hotel again, specially because of the convenient location and the great staff that they have,

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Santiago P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, January 13, 2013
Hola Santiago P,

Thank you for your recent review on the Sheraton Lake Buena Vista Resort. Although ,we're glad that you had a wonderful stay with us, we will certainly address some of the missed opportunities. We truly appreciate your feedback and we hope to see you again in the near future!

Warmest Regards,
Gil Reyes
Assistant GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derry
Level Contributor
5 reviews
5 hotel reviews
5 of 5 bubbles Reviewed January 11, 2013

This was our fourth trip to Orlando and our fourth time at the Sheraton. Hotel was very good on our first three stays but after the recent upgrades it was absolutely fabulous this time. The hotel refurbishment has greatly improved facilities, and the staff are still very friendly, helpful and nothing is too much trouble! In fact, it is just like visiting family for us. Thank you everyone for making our stay so enjoyable (especially to Brenda who looked after our every gluten-free need). Looking forward to our next trip to Florida when we are planning to stay at the Sheraton for a fifth time.

Room Tip: Epcot fireworks can be seen every night from the balcony of your room on the top floor (when facing...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlicChic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, January 13, 2013
Dear FlicChic,

Thank you for your recent review on the Sheraton LBVR. I'm glad that our team and rejuvenated resort exceeded your expectations. We truly appreciate your business and loyalty and we hope to see you again in the near future!

Warmest Regards,
Gil Reyes
Assistant GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Lake Buena Vista Resort

Property: Sheraton Lake Buena Vista Resort
Address: 12205 S Apopka Vineland Rd, Orlando, FL 32836-6804
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Orlando
#51 Luxury Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Lake Buena Vista Resort 4*
Number of rooms: 490
Official Description (provided by the hotel):
Located just a few blocks from the Downtown Disney entrance to Walt Disney World Resort, our Orlando Resort features a full service spa, family suites, two pools, kids activities, complimentary Wi-Fi, and free transportation to all Disney Theme Parks. ... more   less 
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Also Known As:
Sheraton Safari Orlando
Sheraton Orlando
Orlando Sheraton
Sheraton Safari Hotel

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