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“Lovely room, lots of space”

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Sheraton Vistana Resort - Lake Buena Vista
Ranked #65 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Chicago, Illinois
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Lovely room, lots of space”
4 of 5 bubbles Reviewed July 23, 2014

We stayed here last week for a family trip to Disney World. We booked through Costco and got a great deal. We had a two bedroom villa and it was absolutely lovely. Fully stocked kitchen (with dishes), laundry (though small, still got the job done) and lovely rooms. The place was very clean and had a very friendly staff. Our villa was a short walk to the main swimming pool and bar. The pool was huge with plenty of lounge chairs for all of the guests.
We had one large room with a king size bed, whirlpool tub and private bath. We had another room with two full size beds and a bathroom with shower only. Both rooms were large and comfortable. There were six of us staying (my husbands parents and my family with two small children). We had plenty of space for everyone.
The only complaint I have, and it is a small one, was the daily calls trying to get us to go to a sales meeting for their time share (which I expected based on other reviews).

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Rebecca U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 25, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises and concerns. Your wonderful comments were immediately escalated to the Management Team who will share accolades with the Housekeeping Team. It is our pleasure to host you and serve you and we are glad you enjoyed the accommodations.

The Marketing Team goal is to ensure our guests have an opportunity to learn more about Starwood Benefits worldwide. We are sorry for the intrusion. In the future please tell us to remove your name from the Invitation List.

We are hopeful you will return soon, as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes,
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,065 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,180)
Date | Rating
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English first
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 22, 2014

We had such a great time staying here. We stayed during New Years and they had a gathering for all the guests. I have never had a hotel/resort do this before. The pools were a huge hit with my kids. There was more than one so it was crowded for such a large resort. Our boys ranged from 2-12 and they all had something to do. Our room was perfect. There isn't a single negative thing I could say about our stay. The staff was beyond friendly and efficient.

  • Stayed December 2013, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank HonuAloha81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 23, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises.
It is a delight to learn that you enjoyed the villa, amenities and experienced our caring staff and personal service!

We are hopeful you will consider the Sheraton Vistana Resort again when you are planning your vacation, as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes,
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed July 22, 2014

We stayed 2 weeks here with our 4 children. The villas are very spacious. We had a two bed two bath that slept 8. The rooms are clean and tidy and the kitchens are well equipt. Even an ice maker in the freezer which was great for the hot weather. We stayed in the Fountains area so the kids were at the large pool lots. I swam a few times and also used one of the 2 spa pools. There were plenty of children around which was good. Walmart was 3 blocks away so we did all our groceries there. There is a Walgreens at the front of the resort and a starbucks across the road for anything else. Plenty of parking for the car right outside the front door. The gym was well equipt and had everything I needed, even a foam back roller which was a godsend after a long flight and a sore back. I had a few packages arrive for me at reception while we were there and the staff called and sorted this out for me with no problems at all. All the staff were fantastic. Glen the general manager got us into our room early as we had just flown 18hrs from New Zealand. This was a huge blessing as we just wanted to shower and sleep. We absolutely loved this resort and simply cannot wait to return again one day.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank MrsDJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 23, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your feedback with Trip Advisor, giving us the opportunity to escalate your praises for your overall experience in Fountains Section.

Our General Manager is very pleased that you were satisfied with everything, and we look forward to host you again soon.
As we have some new and improved enhancements to our property.

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes,
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cooper, Texas
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 22, 2014

We stayed in a 2 bedroom villa which was great for our family of four. Our room was right next to a smaller pool which got pretty loud at night but the Security guard was really great to close the place down at 10pm each night. We used two of the pools which were pretty crowded but I think thats normal for summer anyway. The place is so big I never saw the entire place . We were pretty busy with Disney and beaches so only used the pool the first day. The villa was spacious, had a washer dryer in the hallway. Master room had a king with own bathroom. Second room 2 queens. then a seperate bathroom in hallway. I loved that everyday we would come back to room the beds were made and fresh towels and coffee. Place tidy great service!! Wal mart is not that far away and I stocked up on lunch items and drinks . The market place is pretty over priced, take the extra few minutes and drive to a grocery store. They have a nice kitchen to cook meals if you want to also in the villa. I loved the washer /dryer in the unit! Restaurants not that far away but the road to them gets very congested! Outlet malls up the rd as well. Overall great vacation!!

Room Tip: don't get one close to the pool if your looking for a quiet villa. Higher floors less noise from...
See more room tips
  • Stayed August 2013, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Christine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 23, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your comments with Trip Advisor, giving us the opportunity to escalate your praises for the overall resort.

At the Sheraton Vistana Resort, our mission is to ensure our guests are comfortable and feel special! We invite you to come again and explore the new additions and enhancements!

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes,
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bega, Australia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 22, 2014

This hotel is very clean and well serviced.the coffee shop and tour desk are very good also. It was very close to the outlet mall, and attractions like Disneyworld, about a 12min cab ride. It offered good value for money. Also as one who does not like the usual hotel breakfast buffet that is always a bit cold I did not try the one at this hotel, however there is a sizzler, steakhouse IHOP, Denny's etc all in the same block and we arrived on a flight at 1am looking for a meal and were directed across the road, and the ale house was spectacular, they did wonderful affordable meals. I would highly reccommend this hotel and would definitely stay again.

  • Stayed June 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Angie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 23, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises.

At the Sheraton Vistana Resort, our mission is to ensure our guests are comfortable and feel special. We are glad you selected this resort for your future stays, as we have some improved enhancements to share.

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes,
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 21, 2014

We had a wonderful holiday at the Sheraton we stayed for two weeks during May. all the staff were extremely helpful & friendly. I had requested Cascades area top floor, I rang a couple of days before travelling & the lady confirmed my request had been granted, Check in was a breeze , then the bell boy Paul took us to our villa & he was very helpful & informative & he explained just to ring & we could get a lift any where on the complex.
I travelled with my husband & 10 year old grandson & we we're put in a two bedroom villa with a screened in balcony, a full size kitchen, 3 television , the master bedroom with king size bed & jacuzzi, the 2nd bedroom had 2 double beds.
everything was perfect absolutely loved. The villa , location, the grounds & all the amenities.
loved it so much I have already booked for next May, it was so relaxing . We didn't hire a car this time, we. Just rang the bell boys & they'd organised us a cab with blue Horizon they picked us up at the door & dropped us off at the door, we used them quite a lot & we had a couple of regular drivers who gave great local information.
we choose not to have the maid service & we received complimentary breakfast for two at zimmies. It was fine as we had the washer & dryer & it was nice to have no one calling in.
We used the Market place on our 1sr night, it had a deli counter which was reasonable & in the mornings they had whole cooked chickens & once again very friendly staff. We also got a cab to Walmart to get most of the groceries in.
There were a few restaurants around & if you walked up to the premium outlet which took about 20 minutes there was a lot more. restaurants around the outlet area too.
the pools were very nice & had activities around different pools , they also had a couple of guys from Gatorland showing various animals around the pool & the kids got the chance to hold them ie a spider , snake & a baby crocodile.
The Sheraton definitely gets my vote , we usually hire a villa but never again as there is so much to do here & it feels so safe whilst walking around, my grandson loved feeding all the fish & the turtles in all the various lakes.

We had a great time and can't wait for May 2015.

Room Tip: I think the Cascades is a great area as it was close to all the amenities.
See more room tips
Green Features: The no maid service is a great go green policy , also the free breakfast in return is good , but they only give two guests think that should offer to all the party of guests.
  • Stayed May 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank tylerManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 22, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your feedback with Trip Advisor, giving us the opportunity to escalate your praises for your accommodation, amenities and your wonderful experience.

We are delighted to learn that you enjoyed the Sheraton Sweet Sleeper beds, our caring team members and their exceptional service! Your comments were proudly shared with the Management Team for accolades. We are hopeful you will return soon, as we have a few enhancements and are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback! We appreciate your recommending the Sheraton Vistana Resort to your friends and families.

We are here to serve you and we thank you for your contributions to this review.
Best Wishes,
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 20, 2014

Twenty family members shared 4 units and all of us enjoyed a great week at Vistana! From grand parents to a one year old, college age to grade schoolers all enjoyed the pools, close proximity to the parks, restaurants and shopping and burgers and pizzas from the tiki hut.

  • Stayed June 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank fyffester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 21, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises for the resort, villas and our Food and Beverage Team!

It was our pleasure to host you and your entire family. You have made our day! It is refreshing to learn that our team met all your expectations and we are looking forward to host you again soon!

This year the Resort is receiving aesthetics to our Welcome Center, Zimmies Restaurant and Mini Golf from September to December. During this time, we will also be adding a new Sheraton Fitness Center programmed by EXOS Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie Shuta,
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Property: Sheraton Vistana Resort - Lake Buena Vista
Address: 8800 Vistana Centre Drive, Orlando, FL 32821-6353
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Orlando
#45 Family Hotel in Orlando
#50 Romantic Hotel in Orlando
#95 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
Each villa features like-home amenities and special touches, such as fully-equipped kitchens, washers and dryers, separate living and dining areas, and complimentary Wi-Fi. The resort is close to theme parks, exceptional golf and world-famous beaches. ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort Lake Buena Vista
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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