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Sheraton Vistana Resort Villas- Lake Buena Vista
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Reviews (7,153)
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3,843
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All reviewscascades sectionfountains pooltime sharediamond lanetacky tikisuper poolfull kitchenbedroom villageneral storethrough rcitennis courtsmini golftimeshare presentationscreened in porchdisney parkssales pitchwasher dryer
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2,830 - 2,835 of 7,153 reviews
Reviewed July 16, 2014

I liked it for its convenience, accessibility and as a practical family vacation resort.

Be prepared it is a time share property and they WILL try to sell you timeshare!

Awful beds 2 out of our party of 4 had back aches after our 5 night stay.

Room Tip: If you have heavy luggage ask for the blocks with elevators or lower floors.
  • Stayed: June 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank MahiraAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria O, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded July 17, 2014

Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises for your accommodation. At the Sheraton Vistana Resort, our mission is to deliver a memorable experience to every guest. I would like to personally address the issue with your mattresses. Would you be so kind to forward to me the name of the reservation along with your villa number? This way we can have the Engineering team inspect the mattresses to ensure top quality. Please write to me at
00svo-svranalyst@starwoodvo.com. Thank you again for showing appreciation in every aspect of your vacation, it is our team who makes the Difference!
Looking forward to welcome you again soon to share the new improvements such as our Welcome Center, Zimmies Restaurant and Mini Golf which will be renovated from September to December of this year. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! We are here to serve you and we thank you for your contributions to this review. Best Wishes, Maria Resort Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2014

Awesome location, amazing condo style hotel, and great area to go as it is close to all Orlando amenities. We had a great time in the pools, and driving from here to destinations was easy, and safe. all of the main attractions are not far at all from here. Rooms are great, buy your own groceries, and they have everything for you to cook your meals in your room.

  • Stayed: August 2013, traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank TravellingNikkiG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria O, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded July 16, 2014

Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises for the Resort and our caring staff It is a delight to learn that you appreciate our famous heated pools and friendly staff, who works diligently to meet your expectations. We are hopeful you will return to enjoy our new and improved Welcome Center, Zimmies Restaurant and Mini Golf which will be renovated from September to December 2014. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback, and for recommending the Sheraton Vistana Resort to others! We are here to serve you and we thank you for your contributions to this review. Best Wishes, Maria Resort Management Team.

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Reviewed July 15, 2014

Stayed in Fountains 1 in block 14 on the top floor. It was peaceful with no noise from traffic or anything else. Apartment very clean, tidy and everything you need. Ignored the daily phone messages to go to time share meetings! Well stocked with everything you need for self catering, dishwasher tablets and loo rolls. Only down side was there was daily transport mentioned to Disney parks which turned out to not be very good as only started at 8.30am by which time you really need to be at the park gates. Also you needed to change for the majority of the parks, we ended up using our car and paying the ridiculous car park fees daily. Otherwise good base for your holidays.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Virgin Holidays
1  Thank Fizzital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria O, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded July 16, 2014

Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises on the villa and amenities. Just a friendly reminder, our owners rate for the Metro Transportation is $9.00 round trip/per person to the Disney Theme Parks, $11.00 for Sea World and $15.00 for Universal Studios. Our rental guests is complimentary ! We are hopeful you will return soon to celebrate with us, as we enhance some resort amenities. The Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! We are here to serve you and we thank you for your contributions to this review. Best Wishes, Maria Resort Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2014

We arrived early around 11:30 and was wondering if they would allow us to check in since check in is at 4pm. We were greeted while standing in line by a very polite worker stating that we could check in early however our room may not be ready but could use the facility amenities until our room was ready, which was great we'd hoped we could just hang around the pool anyways. They would call us when our room was ready. ~perfect. We were put in the Courts area Bldg 27 room #43. Right across from pools and basketball court. Now I had read the reviews about the basketball courts keeping you up all night but we heard no bouncing and was right across from courts (across the street) however we do sleep with the tv on also. The pools across the street were nice but the favorite one was the one across street with the slide and hot tub. Other than that pool we loved the Cascades pool. Now about the hotel suite: VERY NICE! We are owners at Westgate and exchanged here and we loved it here. We had a 2 bdrm 2 bath. King bed in Master and 2 twin beds in other room with it's own bathroom. My kids loved having their own room where we normally pull out the couch for them. The kitchen, living room and dining room area all a nice size. Screened in porch area with 2 chairs and a table also nice. The only thing I can think of that I would complain of is that we had a ground level (only 2 levels in the Courts area). We could here every step the upstairs people took, was wondering if they were running laps up there :-). Oh and when we first got to our room, our air conditioner wasn't working but called operator and they sent someone to fix. I would highly recommend this results as it is only 6 mins to SeaWorld and the 2 mins to Outlets and tons of restaurants in the area to try.

Room Tip: Courts bldg. 24, 25, 26, 27 right across from pools
  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank shellydehart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria O, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded July 16, 2014

Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises on the beautiful property, comfortable villa, and impeccable service ! It is a delight to know that you appreciated our efforts to make this vacation memorable! Seems like you enjoyed everything about Sheraton and we are very pleased to welcome you! This year, we are planning some additional enhancements. The Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! We are here to serve you and we thank you for your contributions to this review. Best Wishes, Maria Resort Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2014

We stayed here for seven nights at the end of June. You have to drive everywhere in Orlando but given that we thought this resort was in reasonable driving distance from Disney and Universal, the two parks we were interested in. We rented a two bedroom apartment and were really impressed by how spacious it was. All of the rooms were huge and well maintained with very comfortable beds and quiet effective ac. They were also serviced everyday to hotel room standard. The pool area was nice and although busy at times there were plenty of sunbeds and towels. Maybe they could have had more shaded sunbeds as these were popular. Only other minor complaint was that wifi was erratic and mostly not good enough. The restaurants on site were very basic burger and pizza snack bars. Good resort and met our needs.

Room Tip: Would be more convenient to stay at Cascades area as you could walk to store. Easy to drive to it from other areas and park so not a big issue for most. Its also possible to walk it.
  • Stayed: June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank BibiDub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria O, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded July 16, 2014

We thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort, and glad you selected this resort to enjoy a wonderful occasion. We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your comments. We are very sorry to learn about your experience with WiFi. Our caring team takes pride in providing the best service. Please know that our Engineering team is working very hard to improve WiFi service as they have almost finished installing AP adapters in all buildings to improve WiFi connection. Certainly, your comments will be assessed by Management Team. In the future, please contact our Guest Services Team if you are experiencing issues with WiFI this way we can keep track of the progress. We are here to deliver service and ensure our guests and owners feel comfortable. Your comments are valuable as they were escalated to the Management Team for awareness and correction. We are hopeful you will return soon as we are renovating again!.. come and see what’s new at the Sheraton Vistana Resort. We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! We are here to serve you and we thank you for your contributions to this review. Best Wishes, Maria Resort Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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