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“Transportation Problems”

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Sheraton Vistana Resort - Lake Buena Vista
Ranked #67 of 336 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Lancaster, California
Level Contributor
142 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Transportation Problems”
Reviewed March 24, 2014 via mobile

First off, the hotel grounds and rooms were very nice. Checkin was not a problem and the food choices were fine. My family and I enjoyed the pools and the marketplace was a nice place to pick up snacks. I did not have too much interaction with hotel employees, but when I did they were very nice and helpful. ....However, one of the reasons we booked the resort was their transportation options to the local resorts. All I can say is AWFUL!! When they arrived on time, which was seldom, the busses were extremely full. I had to sit in the doorway of a bus back to the hotel it was so bad. Every bus ride we went on left people, who arrived on time, to wait till next time. The times for bus service were also poorly planned and did not give us opportunities to travel back to the hotel when we needed to. If it wasn't for the transportation, it would have been fine. But if you are relying on their transportation, look for a different resort.

Stayed March 2014
Helpful?
4 Thank EnglishTeach30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 25, 2014
Thank you for taking the time to write and share your feedback and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your concerns.
Please accept our humble apologies for the transportation/schedules and inconvenience. Your feedback is valuable as they were immediately forwarded to the Transportation Division for awareness and focus.

May I please ask that you provide your villa # and date of stay. You can write to me at svrcss@starwoodvo.com and reiterate “Transportation” issue.

We are hopeful this situation did not dampen your spirits altogether. As we have much more to offer you when you return. We are excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback!

Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,152 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,199)
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Tallahassee, Florida
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 24, 2014

Our unit was handicapped accessible and was very clean with the exception of the air filter which needed replacing. Unfortunately, it was on the first floor directly across from the trash room and the stairs. The trash room was unlocked the entire stay and the smell was awful! We also saw a raccoon on the stairs several nights as it must have been attracted by the food in the trash. The second bedroom faces the front of the building and we heard everyone stomping up the stairs (and in the unit above us, too). The bed in the master was in excellent condition as was one of the beds in the second bedroom, the other bed in the second bedroom definitely needed a new mattress. It was also quite a walk to the pools, which is unusual for a handicapped unit. We did have an excellent meal at the Tiki Bar, great burgers and pizza delivery on property. The buffet breakfast was not worth the $12.95. Although the food at the buffet was regularly restocked, the hot food was lukewarm and the fruit unripe. You can do much better off property or at a theme park. Check in was very smooth and we declined the free breakfast / sales tour. Pools were very clean and the grounds were well kept. We'd consider staying again if we were guaranteed a top floor room to avoid the trash and stairs issue. The resort is a quick ten to fifteen minute drive to the Disney parks, depending on traffic.

Room Tip: Higher floors are less noisy.
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 25, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your concerns.
Your feedback is very important to our Team. As we want to address the issues immediately, may I please request the villa # for my research. You can write to me at svrcss@starwoodvo.com. I will be happy to escalate further for improvements.

Thanks for showing your appreciation for the diligent service provided. At the Sheraton Vistana Resort, our mission is to ensure our guests are comfortable, safe and have fun. Please let our team assist you with your villa accommodation for top floors, with a request to our Guest Services Team.

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

If by chance you will be returning to visit us, our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manitouwadge, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 24, 2014 via mobile

Excellent location! Beautiful grounds, very well maintained! Service was wonderful! Suites were exceptional! Pools were open late, so after a day of park hopping could still unwind in pools! Market was reasonably priced. Gated community so no loitering!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rodbeth2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 25, 2014
Thank you for taking the time to write and share your comments, and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate them.

We appreciate your overall comments and praises for the resort grounds, and well-appointed villas, and pool enjoyment.

At the Sheraton Vistana Resort, our mission is to ensure guests are safe and comfortable while receiving the best service. This year, we will be embarking on some improvements and are excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

If by chance you will be returning to visit us, our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schaumburg, Illinois
Level Contributor
84 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 23, 2014 via mobile

Pros: Very close to Disney, convenient to most everything, nicely remodeled, pools are big and family friendly, clean, free internet
Cons: You need to bring your own shampoo....they only provide soap, the pool and hot tub are open until 1 pm and our bedroom looked over the pool so it was very loud, BBQs are charcoal, while the internet is free it can be very slow

Overall, a nice resort and I would gladly come back.

Stayed March 2014, traveled with family
Helpful?
Thank Longmich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 24, 2014
Thank you for taking the time to write and share your comments, and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your comments.
While shampoo and conditioners are not stocked in our villa, these items are offered during our Welcome Experience or they can be delivered to your villa with one phone call. We are sorry to learn about the noise level and we want to apologize for the inconvenience, please know that gas BBQ Grills are available at the Courts Section.

This year we are conducting some major enhancements and are very excited to share our Welcome Center, and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We look forward to welcome you soon.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 23, 2014 via mobile

The resort itself is very nice. Rooms are big and have all the amenities. The pools are a far walk from the room depending on where your staying. My only complaint is the wifi is HORRIBLE. You can barely get a signal in your unit. Had to go to the parking lot to get email. Also they filter how much internet you can use for free. Definetly needs improvement.

Stayed March 2014
Helpful?
Thank kylewda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 28, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your concerns.
While the WIFI is available in every villa, we offer 2 other locations to help you stay connected, such as the Link@Sheraton, located in the Market Place and our Business Center at the Fountains Recreation Center. In any event, we are sorry to learn about your inconvenience and hopeful you shared this information with our team for further assistance from our Sun Ray Technicians.

We invite you to come and explore the new additions in 2014. Our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

If by chance you will be returning to visit us, our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your feedback
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 22, 2014 via mobile

This is our fifth time to the Vistana and we are never disappointed. Our two bedroom villa in Palms was lovely, quiet and spotless. This resort is an excellent base for theme park goers as it is so close to Disney but allows you to escape to what feels like home.We love the Spas pool, tennis and new natural gas Bbqs.

Stayed March 2014
Helpful?
1 Thank jennifey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 24, 2014
Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort.

We appreciate your loyalty in selecting the Sheraton Vistana Resort to spend your vacation. We are also very proud of the Palms Section, always peaceful and quiet. Our mission is for every guest to feel safe and “home away from home”. So glad you enjoyed the outdoor amenities provided for your enjoyment. We are hopeful you will return to enjoy the upgrades we are currently planning:

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 22, 2014 via mobile

We stayed here for a week for spring break with our kids (12&9). We had an extremely pleasant check in and the front desk went out of their way to accommodate location and suite requests. We stayed in building 40 at the fountains on the top floor. The room was spacious with dinning room, living room and a master bedroom and bathroom and another room with two queens for our kids. Everything was up to date (new tv's) and amenities. It was a perfect spot as our kids could walk to the pool, game room, and etc. the resort was just a 5-10 min drive to Disney and water parks. We did have minor maintenance and house keeping issues that took a few requests to get resolved but other than that we had a great stay at the Sheraton Vistana.

Stayed March 2014
Helpful?
1 Thank CradyandCregg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 24, 2014
Thank you for taking the time to write and share your comments, and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to pinpoint areas of needed improvements. Overall, we are pleased that you enjoyed your villa accommodations with your family during the Spring Break.

Please accept our apologies for the maintenance issues, we are so pleased to learn that our team addressed your concerns.
Our Front Office Team makes it special for everyone, they are caring, considerate and always ensures satisfaction.

We will definitely share your accolades with them. Next time you visit us, you will be pleasantly surprised to see the improvements we have been working on.

The Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Property: Sheraton Vistana Resort - Lake Buena Vista
Address: 8800 Vistana Centre Drive, Orlando, FL 32821-6353
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Orlando
#45 Family Hotel in Orlando
#50 Romantic Hotel in Orlando
#95 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
A Walt Disney World Good Neighbor® hotel featuring one- and two-bedroom villas providing fully equipped kitchens, washer/dryer, separate living and dining areas, and complimentary Wi-Fi. Enjoy resort amenities including 7 pools without the resort fees. ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort Lake Buena Vista
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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