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“Just keeps getting better”

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Sheraton Vistana Resort - Lake Buena Vista
Ranked #66 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Reviewed September 2, 2013

It was our third stay at The Sheraton Vistana Resort and it just keeps getting better. We had a beautiful two bedroom unit on the top floor of a Spas Villa. The unit was absolutely perfect and extremely quiet. It had a west view which made it beautiful to have breakfast on the screened patio since it was nice and shady in the morning. This year due to an early flight we arrived in the morning and started to check in . They explained that our villa wasn't ready but completed the check in process. They gave us cards so we could start using the resort amenities and took my cellphone number and explained they would call us as soon as the room was ready. So we had lunch and got a call from the resort around 2:00, which was earlier than expected. Once again this Resort exceeded all my expectations and the staff went out of their way to make everything perfect. We did experience a problem with the air conditioning in our unit. I called the front desk and they had a maintenance associate to our villa in a matter of 3 minutes. The gentleman came in to the unit and noticed the fan motor wasn't working. He removed the fan and quickly replaced it . The whole process took less than 15 minutes. We were quite impressed. The grounds of this resort are mature and meticulously kept and the pools are always clean with plenty of towels. The 3 fitness centers at the the resort are also always spotless and well air conditioned. We love the Market Place and find the prices slightly more expensive than the local Walmart, but no where near the prices we used to pay when we were staying at the theme park resorts. We always enjoy their breakfast sandwiches. Could not believe they were only $3.99. We did get a couple of timeshare voice messages in our 12 day stay, but they were never bothering. We love this Resort and find it to be a tremendous value when staying in Orlando. I never hesitate to recommend it to my friends and always look forward to hearing their comments. Every year we talk about vacationing somewhere else but always end up in Orlando and at the Sheraton Vistana. I can hardly wait until next August to return again for my fourth time.

  • Stayed: August 2013, traveled with family
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3  Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded March 28, 2014

Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your feedback.
Please accept our apologies for the late response on this review.

Thank you for your loyalty to the Sheraton Vistana Resort on your third stay!. We are so glad you enjoyed all the amenities, our caring staff and impeccable service.

We hope to serve you for many years to come when you can enjoy all the added features in 2014, especially at our own family restaurant, Zimmies improvement.

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback! Our team awaits your safe arrival.
We are here to serve you and we thank you for this great recommendation.
Best Wishes
Dassie
Resort Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,804 - 2,810 of 6,541 reviews

Reviewed September 1, 2013

My 2 boys & myself stayed here for 3 nights. I had requested an early arrival months ago when I made the reservation. I knew my plane was going to land early in the morning. We got to the hotel around 10:45, so we're not talking very early in the the morning. Well, the room wasn't ready, & we wound up checking in at almost midnight. I got a call on my cell at 4:28PM which I didn't hear, but assumed the room was ready. We were already at the park. I was a bit upset over this. We could have stocked our fridge & unpacked before going to the parks. The shuttle only came a few times a day. The shuttle at the Sheraton in Anaheim comes every 10 minutes. The last shuttle takes you back to the hotel at 10:30PM. In order to get on it, we would have had to cut our night short to get to Epcot to board. Our first night, we gave ourselves 45 minutes to get there & we missed it, & had to take a cab, which cost a fortune.
We had a 1 bedroom villa. It was clean, & we loved the screened in balcony. We were in The Cascades building 2, & our view was the pool. We sat out there in the mornings & later after the parks. I also loved having the washer & dryer in the room.
The place is huge. We liked the Market Place, but prices were a bit high. We noticed that there weren't any vending machines on the property. I think maybe we saw one, but that area was closed, & we couldn't get to it. Had our room been ready in the morning, we would have had our drinks in the room already.
I did like this hotel, but I think it's much easier to stay on Disney Property. It took us 45 minutes to get to Magic Kingdom (1 bus & 2 monorails). The transportation thing really put a damper on our trip. I did have a rental car, & our last night, I drove to the parks. We had a 9:10 dinner reservation, & I knew we wouldn't be done by 10:30 (the last shuttle). Well, we got sooooo lost. It took us about 90 minutes to finally find the hotel.
I will end in saying that I was happy our room was clean & we did have maid service every day, & didn't see any bugs. I love Sheratons & I am a member of Starwood Preferred Guest.

Room Tip: We had a 4th floor room & it was very quiet....except one morning, someone was blasting some kin...
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  • Stayed: August 2013, traveled with family
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Thank Cin717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

I didn't think it possible to have a nicer more up to date room than West Gate Lakes but Found it at the Vistana! The Villas are very spacious and re-finished with up to date furnishings. We stayed in an area called the Spas and it was awesome. We were within 2 mins of 3 of the 4 major pools, the marketplace and 2 activity centres. We could see our parked vehicle from the kitchen window as well.

They did leave a few messages on our phone asking us to take in a time share presentation, but when we told them we were not interested they left us alone. You will still get messages everyday to inform you of the days activities planned at the pools as well as the activity centres.

This was the very first truly relaxing vacation we have taken since we started going to Orlando in 2008. We did do a couple Disney water parks which I will review separately. We stayed for 8 days and it was great!

Room Tip: We stayed on 2nd floor of the 2 storey Spa buildings. There are only 4 units in each building. It wa...
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  • Stayed: August 2013, traveled with family
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1  Thank TheGriswalds2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay S, Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded September 2, 2013

Thank you for taking the time to share your kind remarks on Trip Advisor. We are so pleased to hear that you enjoyed our spacious newly renovated villas and your location close to our amenities. We look forward to welcoming you back in the near future!

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2013

We stayed in 2-bedrooms villa, and it was plenty of room for 3 f us. Rooms are clean and spacious, beds are comfortable and kitchen has new appliances. The resort is located close to Disney parks and Seaworld. We enjoyed heated pools every evening after the day in parks. Small convenience shop has all the basic things, but it is a bit pricey. For full grocery list drive to a grocery store nearby. Check for early booking deals, and you can save a lot of money, especially for longer stays.

  • Stayed: March 2013, traveled with family
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Thank irina-ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2013 via mobile

Have been here often over the past 10 years and have always found it to offer a very high standard of accommodation set in lovely, well maintained grounds. Apartments are a good size, are nicely decorated and offer somewhere to relax after a long day at the theme parks.

  • Stayed: June 2013
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Thank Toosoondeid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2013

Great place to stay with family. 2 beds 2 baths Kitchen Living room. Basically an apartment away from home. We stayed 7 days and used all the pools. The kids loved them plus they all have kiddie friendly pool. We did not do any of the onsite activities as we were busy with other things.

This place is close to everything you would want to do in Orlando. Also took two day tips to Cocoa Beach (60 miles) and Clearwater Beach (75 miles). Well worth the drive. had some issues with a leaky AC unit and the staff was there in 20 minutes to fix.

MAKE SURE TO BRING, FOOD to cook, Dish Soap, Laundry Soup...Everything else is provided.

I will come back here again if possible.

  • Stayed: August 2013, traveled with family
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2  Thank Bamajor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded March 28, 2014

Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your feedback.
Please accept our apologies for the late response on this review.

Thank you for your loyalty to the Sheraton Vistana Resort and hope you get a chance to explore the many activities we offer, everyday – for all ages!.

We hope to serve you for many years to come when you can enjoy all the added features in 2014, especially at our own family restaurant, Zimmies
We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback! We look forward to welcome you to your home away from home resort.
We appreciate this great recommendation.
Best Wishes
Dassie
Resort Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2013

This resort is very well maintained and feels very safe and secure.
It's location is really central for the highways to the attractions and parks a short drive away.
The area just outside the resort has many restaurants of good quality especially Santa Fe, and don't forget to pick up some coupons for meal deals they give you good savings on family meals.
On site there is a really good market type store, however a ten minute drive away is a large supermarket also.
The pools are clean and pool areas are well maintained, the grounds in general are really nice.
I would recommend this resort without hesitation.

Room Tip: Try and get accommodation near the main pool area. It was being renovated during our stay but looks...
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  • Stayed: October 2012, traveled with family
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Thank MrUnderhill2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Address: 8800 Vistana Centre Drive, Orlando, FL 32821-6353
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Orlando
#45 Family Hotel in Orlando
#50 Romantic Hotel in Orlando
#95 Business Hotel in Orlando
Price Range: $142 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
A Walt Disney World Good Neighbor® hotel featuring one- and two-bedroom villas providing fully equipped kitchens, washer/dryer, separate living and dining areas, and complimentary Wi-Fi. Enjoy resort amenities including 7 pools without the resort fees. ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort Lake Buena Vista
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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