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“Fantastic suite and resort”

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Sheraton Vistana Resort - Lake Buena Vista
Ranked #69 of 337 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Barnsley, South Yorkshire
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Fantastic suite and resort”
Reviewed July 29, 2013

We spent Easter 2013 fortnight in Sheraton, 2 families with a lovely 1st floor suite each. The accommodation and resort was almost too nice as we didn't get chance to spend a lot of time there with park hopping. The only change to our holiday would be to hire transport so that we could come back to the resort during the busy times in the parks.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Langers04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 30, 2013
We are very pleased to learn that you enjoyed your villa, accommodations and vacation time at the Sheraton Vistana Resort.
We invite you to come again, anytime! We are here to serve you, deliver that memorable lifetime experiences and to build lasting relationships with you and your family.

Let our Disney Shuttle Team assist you with the Theme Park destinations and schedules, it will be our pleasure to host you again soon.
Best Wishes,

Resort Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Value
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Traveler tips help you choose the right room.   Room tips (1,211)
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Kent, UK
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed July 28, 2013

Have just returned from a 14-night stay with my wife and 11 year daughter.

We stayed at the Vistana 5 years ago, so knew that the complex is very close to all of the Disney parks. This time we opted for a 2 bed apartment. It was well worth it. Our daughter had a twin bedded room with onsuite bathroom to herself, while we had a large bedroom with full size walk in shower and a spa bath!

I contacted the complex in advance and asked for a quiet room. We were allocated a top floor apartment in Cascades, virtually opposite one of the main pools and a 30 second walk to the onsite shop, The room (2288) was at the end of the corridor, so we were not disturbed by anyone walking past. The apartment was full equipped, 3 TVs, large fridge / freezer etc. The living room had a vaulted ceiling with skylight that made it very airy. The apartment block had an elevator, while our balcony had a side view of a small lake with fountain, which made ideal when having breakfast. The apartment could not be faulted.

A polite, “no thank you” when we checked in meant that we were not bothered by calls about timeshare presentations. We found all of the staff helpful and friendly.

We used the swimming pools after returning from the theme parks and always found a supply of freshly laundered towels available, even immediately after passing thunderstorms. So no need to pack beach towels unless you plan to visit a water park.

There are a number of family restaurants if you drive under the I4 flyover. We enjoyed the Chinese buffet situated behind the IHOP. There is also a large Walmart (turn right and go through 2 set of traffic lights), and smaller supermarkets nearby.

Overall, we were very pleased with our stay. Internet access was intermittent, but other then that everything was super.

Room Tip: Opt for a two bed apartment,They are more spacious than 1 bed apartments. Could not fault Rm 2288 in...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tja229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 30, 2013
It is our delight to share your comments with our team who took pride in preparing your villa for your 14 nights stay at the Sheraton Vistana Resort.

We are very proud to learn about your fabulous experience shared with Trip Advisor.

Our caring staff pride themselves in providing the best service to every guest, and clearly your feedback shows that you enjoyed your accommodation, coupled with the peace and tranquility.

Thanks for recommending the Sheraton to others and we look forward to welcome you again soon.

Best Wishes,
Resort Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 27, 2013

Great to have a full kitchen, eating area, internet (yes it can be slow but come on ppl, really?) 3 TV's, nice deck.

Stayed in Cascade Bldg. Don't answer the phone, it is kinda relentless for "meetings".

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GdnNewal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 30, 2013
Thank you for taking the time to share your experience with Trip Advisor.
We are so glad you enjoyed your villa and amenities at the Sheraton Vistana Resort.

We are here to serve you anytime, and we appreciate your feedback. Our Marketing Team offers an opportunity to our owners and guests to participate in the Starwood Network and Benefits. While there are no obligations, the session provides a channel to learn more about the products we offer.

Thanks again for your time and for choosing the Sheraton.
Best Wishes
Resort Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 27, 2013

From start to finish, our holiday to Orlando, staying at the Sheraton Vistana Resort was 5 star! From Check-in to Check-out we could not fault anything. Having read previous reviews regarding the resort being a timeshare, we were apprehensive around the amount of phone-calls etc we would receive.....However, although we were left several voicemails on our villa phone, the phone never actually rang aloud whilst we were in the villa so never bothered us. My advice at check-in is to just say no to the Welcome Breakfast or tell them you will let them know later that day, this seemed to pacify them at check-in.
The villa itself was fantastic, we had a 2 bedroom villa and it was very spacious, no complaints whatsover....We have stayed at 2 other hotels in Lake Buena Vista in the last 5 years, one 4 star and one 5 star and this surpassed both in all areas. The housekeeping was first class, they never missed a day. They also provided dishwasher cleaner everyday if you needed it.
We stayed in the Cascades area in Building 12 which was across the road from the Cascades pool area which we found very convenient. We were on the top floor (4th) which was fine as there was a elevator.
The pool bar staff at the Cascades pool were very friendly and helpful, especially Steve! All staff deserve recognition for doing a great job.
The pool area was very clean, there was always staff clearing deserted towels etc and replenishing the towel tub.
I'm sorry to say that with all the park visits, which is why we came to Orlando, we didn't really see the Sheraton to it's full potential. Even though we had some lovely, gorgeous pool days, we didn't get to see even half the complex.....There really is so much to see and do..... We didn't get to the mini-golf or the movie nights at the Fountains pool area or play tennis or basketball in the courts on site.

Room Tip: I would ask for a room in the Cascades area and also a topfloor room as this does deflect any neighb...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tracey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 29, 2013
It’s a pleasure to read your about your positive and encouraging comments shared with Trip Advisor.
Thank you so much for sharing your experience at the Sheraton Vistana Resort.

We are hopeful that our guests take advantage and enjoy every amenity, amongst the peaceful setting and comfort at the Sheraton Vistana Resort. It is our mission to ensure our guests enjoy every aspect and create lifetime memories, and we are glad you were satisfied with your accommodations.

Looking forward to welcome you again, perhaps you will schedule the movie nights and engage in some tennis, as we are most noted for our 13 Tennis Courts, 3 Basketball areas, shuffleboards and volleyball courts. We are here to assist you and delight you too!

Warmest Wishes
Resort Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed July 26, 2013

Customer service: Average. It is a timeshare resort so if you're there only to stay as a hotel guest and not for a timeshare presentation, you can feel the difference with the staff. They will not offer you any information for any services unless you specifically request it.
Exterior: Wonderfully maintained property with all recreational activities within easy walking distance.
Interior: Clean, comfortable and beautifully decorated, spacious rooms. Almost everything stocked and provided. Missing items included the usual shampoo, conditioner and lotion which is usually stocked at all other hotels. The housekeeping does an excellent job on a daily basis.

We were very surprised that they have such a POOR shuttle service system. They told us that a free shuttle is provided to Disney but after we registered we were given a schedule which told us they ONLY go to Epcot and Animal Kingdom AND their hours are very limited. None of the hours met our needs. Their other shuttle services are NOT complimentary and the cost is more than local transportation and parking fees at the resorts.

We asked for a bell hop to carry our luggage and a shuttle to pick us up for checkout. The shuttle arrived at our stop and the driver called us on phone to ask us to come out. We had to carry our own luggage to the curb so it can be loaded on the shuttle! This is unheard of in any hotel. Expected more for this cost.

Room Tip: Choose rooms on ground floor. No elevators in buildings.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riaz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 30, 2013
Many thanks for taking the time to share your observations, views and opinions with Trip Advisor.
At the Sheraton Vistana Resort, our main focus is to welcome our guests, deliver elevated services, and make every guest feel safe, comfortable and special. We are so sorry to learn that our team did not deliver this expectations during check in.

Please rest assured your comments were circulated to the Department Leaders for needed focus.

As a vacation ownership, the resort does not stock certain items, our team will deliver shampoo/conditioners to your villa readily upon request. The Sheraton Vistana offers free parking and complimentary shuttle service from curbside to villa for every guest. Your Bell Service experience is not the typical procedure, please rest assured we will follow up internally with the team to prevent this from occurring.

Thank you again for sharing your valuable feedback. We look forward to host you again soon, hopefully under better circumstances.

Respectfully yours,

Resort Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 25, 2013 via mobile

We have been staying here for the last seven days with our two under five year old children. Great large family friendly and well kept resort, however in-room wifi Internet is extremely slow and after day 3 completely fell over, which took their offsite tech support 48 hours to resolve with an alternative solution. The external air conditioning units are directly outside the bedroom windows, which creates a continuous humming noise throughout the night. The concierge shuttle team eagerly promote their tipping expectations by decorating the shuttle bus dashboard with 5 dollar notes, which we found vulgar and completely against what we have come to recognise as the brand attributes of Sheraton, having stayed in Starwood Hotels all over the world. Finally expect to be kept on hold or ringing out when trying to call guest services / reception. Throughout the week it was common to wait beyond 10 minutes to successfully establish human contact with them via the internal exchange.

Stayed July 2013, traveled with family
Helpful?
Thank Glenn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 30, 2013
We are very sorry to learn that your recent experience at the Sheraton Vistana was not favorable and exciting.
However we thank you for allowing us the opportunity to focus on these areas; especially with the internet services and customer service.

At the Sheraton, our mission is to ensure our guests are safe and comfortable. While we cannot control the external noise from the air conditioning units, our team will make every effort to find a suitable, quieter and comfortable accommodation for you. It is our promise to you!.

Your comments are valuable to our Management Team, who will take measures to conduct internal follow up to prevent these issues from occurring.

Thank you for sharing your views and opinions with us. We look forward to welcome you and deliver a better courtesy to you.
Best Wishes,

Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo, São Paulo, Brazil
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 24, 2013

Fell comfortable to choose this marvellous condo near everything and with a highly professional staff. Renovated rooms and buildings, pleasant gardens and lots of things to do, complete the package that comes when you stay here.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank marcuss696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 30, 2013
We are indeed delighted to read your kind comments and observations shared with the Trip Advisor.
Thank you for the great feedback relating to our staff members. Our Mission is to ensure every guest is welcomed, treated with respect, and offer a safe environment. So glad you enjoyed your villa, amenities and ambiance surroundings at the Sheraton .

We appreciate your selecting the Sheraton Vistana to spend your vacation and we thank you for the encouragement to be the best !
Sincerely,

Resort Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Property: Sheraton Vistana Resort - Lake Buena Vista
Address: 8800 Vistana Centre Drive, Orlando, FL 32821-6353
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in Orlando
#45 Family Hotel in Orlando
#50 Romantic Hotel in Orlando
#95 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
A Walt Disney World Good Neighbor® hotel featuring one- and two-bedroom villas providing fully equipped kitchens, washer/dryer, separate living and dining areas, and complimentary Wi-Fi. Enjoy resort amenities including 7 pools without the resort fees. ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort Lake Buena Vista
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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