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“A fantastic stay!!”

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Sheraton Vistana Resort - Lake Buena Vista
Ranked #68 of 339 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Blackpool, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A fantastic stay!!”
Reviewed July 27, 2013

From start to finish, our holiday to Orlando, staying at the Sheraton Vistana Resort was 5 star! From Check-in to Check-out we could not fault anything. Having read previous reviews regarding the resort being a timeshare, we were apprehensive around the amount of phone-calls etc we would receive.....However, although we were left several voicemails on our villa phone, the phone never actually rang aloud whilst we were in the villa so never bothered us. My advice at check-in is to just say no to the Welcome Breakfast or tell them you will let them know later that day, this seemed to pacify them at check-in.
The villa itself was fantastic, we had a 2 bedroom villa and it was very spacious, no complaints whatsover....We have stayed at 2 other hotels in Lake Buena Vista in the last 5 years, one 4 star and one 5 star and this surpassed both in all areas. The housekeeping was first class, they never missed a day. They also provided dishwasher cleaner everyday if you needed it.
We stayed in the Cascades area in Building 12 which was across the road from the Cascades pool area which we found very convenient. We were on the top floor (4th) which was fine as there was a elevator.
The pool bar staff at the Cascades pool were very friendly and helpful, especially Steve! All staff deserve recognition for doing a great job.
The pool area was very clean, there was always staff clearing deserted towels etc and replenishing the towel tub.
I'm sorry to say that with all the park visits, which is why we came to Orlando, we didn't really see the Sheraton to it's full potential. Even though we had some lovely, gorgeous pool days, we didn't get to see even half the complex.....There really is so much to see and do..... We didn't get to the mini-golf or the movie nights at the Fountains pool area or play tennis or basketball in the courts on site.

Room Tip: I would ask for a room in the Cascades area and also a topfloor room as this does deflect any neighb...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tracey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 29, 2013
It’s a pleasure to read your about your positive and encouraging comments shared with Trip Advisor.
Thank you so much for sharing your experience at the Sheraton Vistana Resort.

We are hopeful that our guests take advantage and enjoy every amenity, amongst the peaceful setting and comfort at the Sheraton Vistana Resort. It is our mission to ensure our guests enjoy every aspect and create lifetime memories, and we are glad you were satisfied with your accommodations.

Looking forward to welcome you again, perhaps you will schedule the movie nights and engage in some tennis, as we are most noted for our 13 Tennis Courts, 3 Basketball areas, shuffleboards and volleyball courts. We are here to assist you and delight you too!

Warmest Wishes
Resort Management Team.
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2 reviews
Reviewed July 26, 2013

Customer service: Average. It is a timeshare resort so if you're there only to stay as a hotel guest and not for a timeshare presentation, you can feel the difference with the staff. They will not offer you any information for any services unless you specifically request it.
Exterior: Wonderfully maintained property with all recreational activities within easy walking distance.
Interior: Clean, comfortable and beautifully decorated, spacious rooms. Almost everything stocked and provided. Missing items included the usual shampoo, conditioner and lotion which is usually stocked at all other hotels. The housekeeping does an excellent job on a daily basis.

We were very surprised that they have such a POOR shuttle service system. They told us that a free shuttle is provided to Disney but after we registered we were given a schedule which told us they ONLY go to Epcot and Animal Kingdom AND their hours are very limited. None of the hours met our needs. Their other shuttle services are NOT complimentary and the cost is more than local transportation and parking fees at the resorts.

We asked for a bell hop to carry our luggage and a shuttle to pick us up for checkout. The shuttle arrived at our stop and the driver called us on phone to ask us to come out. We had to carry our own luggage to the curb so it can be loaded on the shuttle! This is unheard of in any hotel. Expected more for this cost.

Room Tip: Choose rooms on ground floor. No elevators in buildings.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riaz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 30, 2013
Many thanks for taking the time to share your observations, views and opinions with Trip Advisor.
At the Sheraton Vistana Resort, our main focus is to welcome our guests, deliver elevated services, and make every guest feel safe, comfortable and special. We are so sorry to learn that our team did not deliver this expectations during check in.

Please rest assured your comments were circulated to the Department Leaders for needed focus.

As a vacation ownership, the resort does not stock certain items, our team will deliver shampoo/conditioners to your villa readily upon request. The Sheraton Vistana offers free parking and complimentary shuttle service from curbside to villa for every guest. Your Bell Service experience is not the typical procedure, please rest assured we will follow up internally with the team to prevent this from occurring.

Thank you again for sharing your valuable feedback. We look forward to host you again soon, hopefully under better circumstances.

Respectfully yours,

Resort Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 25, 2013 via mobile

We have been staying here for the last seven days with our two under five year old children. Great large family friendly and well kept resort, however in-room wifi Internet is extremely slow and after day 3 completely fell over, which took their offsite tech support 48 hours to resolve with an alternative solution. The external air conditioning units are directly outside the bedroom windows, which creates a continuous humming noise throughout the night. The concierge shuttle team eagerly promote their tipping expectations by decorating the shuttle bus dashboard with 5 dollar notes, which we found vulgar and completely against what we have come to recognise as the brand attributes of Sheraton, having stayed in Starwood Hotels all over the world. Finally expect to be kept on hold or ringing out when trying to call guest services / reception. Throughout the week it was common to wait beyond 10 minutes to successfully establish human contact with them via the internal exchange.

Stayed July 2013, traveled with family
Helpful?
Thank Glenn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 30, 2013
We are very sorry to learn that your recent experience at the Sheraton Vistana was not favorable and exciting.
However we thank you for allowing us the opportunity to focus on these areas; especially with the internet services and customer service.

At the Sheraton, our mission is to ensure our guests are safe and comfortable. While we cannot control the external noise from the air conditioning units, our team will make every effort to find a suitable, quieter and comfortable accommodation for you. It is our promise to you!.

Your comments are valuable to our Management Team, who will take measures to conduct internal follow up to prevent these issues from occurring.

Thank you for sharing your views and opinions with us. We look forward to welcome you and deliver a better courtesy to you.
Best Wishes,

Resort Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo, São Paulo, Brazil
Level 5 Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 24, 2013

Fell comfortable to choose this marvellous condo near everything and with a highly professional staff. Renovated rooms and buildings, pleasant gardens and lots of things to do, complete the package that comes when you stay here.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank marcuss696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 30, 2013
We are indeed delighted to read your kind comments and observations shared with the Trip Advisor.
Thank you for the great feedback relating to our staff members. Our Mission is to ensure every guest is welcomed, treated with respect, and offer a safe environment. So glad you enjoyed your villa, amenities and ambiance surroundings at the Sheraton .

We appreciate your selecting the Sheraton Vistana to spend your vacation and we thank you for the encouragement to be the best !
Sincerely,

Resort Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Riding of Yorkshire, United Kingdom
Level 6 Contributor
531 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 343 helpful votes
Reviewed July 24, 2013

Quite simply, the grounds of the hotel are beautiful. The fountains, the water areas, the footbridges, the ducks, it’s very well done. The hotel itself is good, very good. The suite we had was very comfortable. Service is good, check in was fast. Our visit was let down by some of the residents, loud in their comings and goings, loud in their TV, just loud. I could have done without them. Maybe the walls should be soundproofed better, but other than that, it was a good stay.

Room Tip: Go for a larger room for comfort, or a more secluded one to avoid noisy neighbours.
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  • Stayed August 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwick, Rhode Island
Level 4 Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed July 24, 2013

We went here the week of July 4th 2013 through our timeshare. We had a two bedroom villa. You are within minutes of all the Disney attractions.
They have about 7 pools three of them are very large. The restaurant on site has some real good food for a resort at reasonable prices. They also have a general store on site with everything from t shirts to deli meat. It’s a little expensive but you’re paying for the convenience. Our only wish is our unit was closer to the pool. Having bad knees it was too far to walk and had to drive to the pool. Not all units have elevators and you may get a third floor unit so keep that in mind when checking in if you can’t climb stairs.

Room Tip: Not all units have elevators and you may get a third floor unit so keep that in mind when checking i...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pals165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, July 26, 2013
We thank you for sharing your vacation experience with Trip Advisor, which provides an opportunity to share your comments and feedback with our team.

Our team pride themselves in extending quality service, and memorable vacation experiences. Please tell us what your expectations are, and we will make every effort to ensure your comfort. We are here to assist you with your villa accommodation, please let our Guest Service Team oversee your villa accommodation on your next visit to the Sheraton.

Looking forward to welcome you again soon,
Best Wishes

Resort Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Level 5 Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 23, 2013

Good and pleasant Reception Desk Services, beautiful place, large well equiped apartments, will surely return if we come this way, will recomend to all my friends if asked for a place to stay in the area. Nice pools in a beautiful tropical environement.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rbalassa2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Property: Sheraton Vistana Resort - Lake Buena Vista
Address: 8800 Vistana Centre Drive, Orlando, FL 32821-6353
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in Orlando
#45 Family Hotel in Orlando
#50 Romantic Hotel in Orlando
#95 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
A Walt Disney World Good Neighbor® hotel featuring one- and two-bedroom villas providing fully equipped kitchens, washer/dryer, separate living and dining areas, and complimentary Wi-Fi. Enjoy resort amenities including 7 pools without the resort fees. ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort Lake Buena Vista
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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