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“6 days, 5-nights were enough!”

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Sheraton Vistana Resort - Lake Buena Vista
Ranked #69 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Reviewed October 3, 2012

Took advantage of a 5-night special to stay at the Sheraton Vistana Resort. Very fine accommodations in a 1-bedroom suite/condo. There is plenty to do in the area (Disney, etc.), so we did not spend a lot of time at the Resort. However, all the services we did use were fine.

Room Tip: We like the top floor as there are no others above us "dancing on the ceiling".
  • Stayed: September 2012, traveled as a couple
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1  Thank Ray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded October 9, 2012

We are very appreciative for the comments shared with Trip Advisor during your few 5 nights at the Sheraton Vistana Resort.

It is always a delight to read how pleased and comfortable our guests are after their departure. Our mission is to ensure your vacation is well spent, whether it's for a short time, or 2 weeks. As our caring staff takes pride in delivering memorable vacation experiences.

Thank you for recommending the Sheraton to others.
Best Regards
Dassie S
Resort Management Team

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3,295 - 3,301 of 6,468 reviews

Reviewed October 2, 2012

We have recently returned from a two week stay at the Sheraton Vistana complex and had a fantastic stay. The is the first time I have ever written a review but felt a need because I would highly recommend anyone with a family to stay here. My wife and two daughters (aged 8 & 6) stayed in a two bedroom apartment within the fountains section and must say we thought the rooms were absolutely superb, plenty of room inside the bedrooms and living area for any sized family. We managed to stop at the two main pools which my two girls loved and they even had a bar for the grown ups to relax after a busy day at the park.

We are frequent visitors from the UK to Orlando and always stay in the LBV area due to its central location to Disney parks, Seaworld, Universal and only two minutes from Downtown Disney which is always a fantastic place to spend the evenings.

I'm fairly certain anyone who is thinking about staying at this resort will not be disappointed at the end of their stay and will look to book as soon as they return home as this is what we are doing and we have only been home for 3 days :-)

Stayed: September 2012, traveled with family
4  Thank Lisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay S, Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded October 7, 2012

Thank you for taking the time to share such positive feedback from your vacation at the Sheraton Vistana Resort on Trip Advisor. Your comments are valuable to us and have been shared with our caring staff. We invite you to come again and create a lifetime of memories with us.

Warmest Wishes,

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Reviewed October 2, 2012

We last stayed here in 2007 and ha a great time. We were in need of a week of relaxation with short notice, following my husband's knee surgery. We stayed in a 2 bedroom/2 bath condo in the Palms section. We walked to all the different areas and bars and restaurants. My husband was able to stretch his knee in the pools and hot tubs and by walking as much as he could tolerate. We were at the very front by 535 and had no problem walking to the separate sections containing the Fountains and Lakes and the Tacky Tiki Bar, etc.We arrived 4 days post surgery. We were a little surprised at how many people drove to the nearest pools instead of walking. Out of the 7 pools on the property, there is always one within a 5-10 minute walk. There are also playgrounds in certain sections and mini golf and tennis and activity centers with electronic games, etc. Truly something for every age. Very close to all the theme parks and hundreds of places to shop and eat. It's all good!

  • Stayed: October 2012, traveled as a couple
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2  Thank Jerri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded October 3, 2012

It is a delight to read of your sincere and positive comments shared with Trip Advisor. Thank you for returning to the Sheraton after 5 years.. We are so pleased that you enjoyed our newly renovated villas with all modern furnishings and amenities.

Thank you for sharing such meaningful experiences and for recommending the Sheraton to others. Yes, we are famous for our pools, hot tubs, variety of activities, service and caring staff.

We are looking forward to welcome you all to your home away from home.
It will be our pleasure to oversee your accommodations again.

Wishing a speedy and full recovery to your husband!

Warm Wishes
Dassie S
Resort Management Team.

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Reviewed October 1, 2012

We recently returned from a trip to Disney. We stayed at the Sheraton Vistana Resorts. The rooms were impeccable and the kitchen equipment was very well stocked. It was refreshing not being in the parks 24/7 because we were able to enjoy other theme parks such as Universal Studios and Islands of Adventure. We will be back.

  • Stayed: September 2012, traveled with family
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1  Thank jetsetfunseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded October 3, 2012

What a wonderful compliment to receive about the Sheraton Vistana Resort!.
Thank you for your sincere feedback about the villas, as they were recently renovated and we continue to take pride in maintaining the aesthetics looks.

We appreciate your choosing the Sheraton and we look forward to serve you again for many years to come.

Thanks for sharing your experience and for recommending the Sheraton Family to others.
Best Wishes
Dassie S
Resort Management Team

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Reviewed October 1, 2012

My fiance and I stayed for 12 nights in September 2012 at SVR and loved every minute of it. We had a large 2 bedroom villa in the lakes section and it was beautiful. Large, clean and well appointed. Building 10 had excellent proximity to 2 pools, a food court, a bar and a gym with brand new equipment. The stay was nothing but helpful our entire stay. Proximity to off site restaurants was excellent as well as being within a mile or so of down town Disney. We loaded up on supplies at Walmart, which is 2 miles down the road, as well as two grocery stores. There is an onsite market but the prices are at a premium. We loved our stay and wished we didn't have to leave.

Room Tip: Stock up using offsite grocery stores or Walmart which are very close to the resort. If you need roo...
  • Stayed: September 2012, traveled as a couple
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3  Thank JeffL718_41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded October 3, 2012

We thank you for taking the time to post your wonderful comments relating to your recent vacation experience at the Sheraton Vistana Resort.

It is always our pleasure to read of such delightful personal experiences, as our caring staff takes pride in delivering impeccable service to every guest.

Your genuine comments are appreciated as they were already shared with our team.

We would love to welcome you home again, please let us provide you with our personal assistance to create lifetime memories.

Best Wishes
Dassie S
Resort Management Team

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Reviewed September 30, 2012

We stayed for 9 days in Vistana Resort. One week via a RCI exchange and 2 days we just booked as a hotel. We found the best rate/promotion code at allears.net (fully refundable rate at a lower price than the lowest non refundable rate you would normally find on starwoods site).
Our first concern was to combine both reservations and to make sure that we would not have to check out after the 2 days and check in, in another room, but that was no problem.
We stayed at Lakes section on ground floor. The 2 bed room villa is spacious and clean. There are many pools in the resort, all nice and all with their own characteristic. However some are on the other side of the resort across the street and if you look at the map you will notice that depending on the location you can be close to a pool but also not in walking distance of a pool. I read in some reviews complaints that if you have a ground floor unit you can hear flushing of the toilets from above. We indeed heard some noice from above, I think is more the filling of the toilets. However that noice was not that bad. I also read some complaint from other reviewers that the resort in on a busy road. You can enter the resort either from vistana center drive or via meadow cr drive. There is a traffic light at the intersection of meadow cr drive and vineland rd. So it won't be a problem getting to and from vineland rd. However there is no traffic light at the intersection of vistana center drive and vineland rd so if you want to make a left turn at that intersection it can be a real challenge. So I advice to use the meadow cr drive and ignore your gps instructions, even if you are staying in the villas at vistana center drive (unless you are making a right turn). The location of the resort is very convenient. Very close to downtown disney and outlet mall, close to seaworld and disney and not to far from universal. Walmart and publix are also a short drive away. We stayed last year at Holiday Inn Orange Lake and that is a lot further from the Orlando action. So what are the minor issue? It would be nice if there were more supplies for at the least the first nights of the stay like soap, shampoo and detergent. Kitchen supplies seemed enough, however if you cook a lot you are missing some utensils. E.g there are no table spoons (onlly small soup and tea spoons). Villa is recently renovated however you can still see that it is not a new resort. We had some problems with our jacuzzi and iron (wish were more or less fixed) and with the shower and badtub. Washer and dryer really make a lot of noice. Wifi is ok, but not super fast and sometimes you have hickups. Marketplace is well stocked but expensive. They have some items in smaller sizes than e.g the wallgreen. However maybe it is cheaper to buy a larger size item at wallgreen than a small size item at the marketplace. We were not asked for a timeshare presentation at check in. However we got some calls to be invited for a welcome breakfast which we declined. Some nice freebies. Printing tickets or boarding passes is free, and they also do not charge you if you want to deliver shipments to the hotel. I could check out at 11:30 instead of 10:00 am.
To summarize. It is a huge resort, with different kind of villa's so it is little bit of a lottery at check in time but for us it was a very good experience and we can recommand this resort.

Room Tip: Ask for close to the pool, not near the main road and ground floor room, or room in building with el...
  • Stayed: September 2012, traveled with family
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2  Thank sapakara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded October 2, 2012

Many thanks for taking the time to write and share your observations and impressions of the Sheraton Vistana Resort and offer intricate details how to access the Resort.

We are pleased to learn that you enjoyed the villa, amenities and location. Our mission is to serve and delight every guest with a satisfied and relaxing vacation. Your suggestions are valuable and will be shared with our team. Please know that you can always call us to deliver items missing from your villa.. or visit our convenient Market Place.

Thank you for recommending the Sheraton to others, we look forward to welcome you again to create lifetime memories.

Best Wishes

Dassie S
Resort Management Team

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Reviewed September 30, 2012

Hilarious as you walk in to check in you're greeted with "Welcome Home". My husband and I checked in on Friday (it's currently Sunday - we still have 5 days left to go in this dump) around 11:00 pm. When we arrived at our room - we were greeted with two CLUMPS OF HAIR rolling around the front of the door like tumbleweed! We should have turned around then but instead we went into the room - only to find a layer of dust, dirty, stained sheets, stickers on the wall, a dirty oven/stove, and used tissues on the floor of two rooms. We called down to the front desk, asking to be switched to a clean room. We had to go back to the lobby to have our keys swapped out and get our new room assignment. The second room was a shade better than the first - but we were exhausted, and decided to stick it out. The next night - we arrived back to the room around 11:30 pm, tried going to sleep, but because of the thin walls/floor we heard everything that the group of people (or elephants judging by how they stomp around) above us were doing. Finally we fell asleep for a short period of time, as this morning at 7:54 AM (on a SUNDAY mind you) we were woken up by the sound of hedge trimmers going around the bushes in our room. ARE YOU KIDDING ME SHERATON??!?!?!?!?! I am dreading the next few days in this thin walled, dirty hotel......though I'm glad the landscaping is taken care of at the expense of my family's sleep. What a HORRIBLE waste of our annual timeshare week!

Room Tip: Stay elsewhere!!!
  • Stayed: September 2012, traveled with family
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Thank Christine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded October 2, 2012

Thank you for taking the time to share your experience at the Sheraton Vistana Resort.

We are very, very sorry to learn that your overall vacation was not enjoyable. Please accept our most humble apologies for not meeting your villa expectations.

May I please ask you to contact me to further discuss your experience? This is not the typical vacation we offer, and we are sorry to disappoint you. Thank you for the opportunity to dissect your challenges.

Respectfully yours,

Dassie S
Resort Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Address: 8800 Vistana Centre Drive, Orlando, FL 32821-6353
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in Orlando
#45 Family Hotel in Orlando
#50 Romantic Hotel in Orlando
#95 Business Hotel in Orlando
Price Range: $136 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
A Walt Disney World Good Neighbor® hotel featuring one- and two-bedroom villas providing fully equipped kitchens, washer/dryer, separate living and dining areas, and complimentary Wi-Fi. Enjoy resort amenities including 7 pools without the resort fees. ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort Lake Buena Vista
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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