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“Perfect location, nice resort, nice rooms. Small points for improvement”

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Sheraton Vistana Resort - Lake Buena Vista
Ranked #69 of 337 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Paramaribo, Suriname
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Perfect location, nice resort, nice rooms. Small points for improvement”
Reviewed September 30, 2012

We stayed for 9 days in Vistana Resort. One week via a RCI exchange and 2 days we just booked as a hotel. We found the best rate/promotion code at allears.net (fully refundable rate at a lower price than the lowest non refundable rate you would normally find on starwoods site).
Our first concern was to combine both reservations and to make sure that we would not have to check out after the 2 days and check in, in another room, but that was no problem.
We stayed at Lakes section on ground floor. The 2 bed room villa is spacious and clean. There are many pools in the resort, all nice and all with their own characteristic. However some are on the other side of the resort across the street and if you look at the map you will notice that depending on the location you can be close to a pool but also not in walking distance of a pool. I read in some reviews complaints that if you have a ground floor unit you can hear flushing of the toilets from above. We indeed heard some noice from above, I think is more the filling of the toilets. However that noice was not that bad. I also read some complaint from other reviewers that the resort in on a busy road. You can enter the resort either from vistana center drive or via meadow cr drive. There is a traffic light at the intersection of meadow cr drive and vineland rd. So it won't be a problem getting to and from vineland rd. However there is no traffic light at the intersection of vistana center drive and vineland rd so if you want to make a left turn at that intersection it can be a real challenge. So I advice to use the meadow cr drive and ignore your gps instructions, even if you are staying in the villas at vistana center drive (unless you are making a right turn). The location of the resort is very convenient. Very close to downtown disney and outlet mall, close to seaworld and disney and not to far from universal. Walmart and publix are also a short drive away. We stayed last year at Holiday Inn Orange Lake and that is a lot further from the Orlando action. So what are the minor issue? It would be nice if there were more supplies for at the least the first nights of the stay like soap, shampoo and detergent. Kitchen supplies seemed enough, however if you cook a lot you are missing some utensils. E.g there are no table spoons (onlly small soup and tea spoons). Villa is recently renovated however you can still see that it is not a new resort. We had some problems with our jacuzzi and iron (wish were more or less fixed) and with the shower and badtub. Washer and dryer really make a lot of noice. Wifi is ok, but not super fast and sometimes you have hickups. Marketplace is well stocked but expensive. They have some items in smaller sizes than e.g the wallgreen. However maybe it is cheaper to buy a larger size item at wallgreen than a small size item at the marketplace. We were not asked for a timeshare presentation at check in. However we got some calls to be invited for a welcome breakfast which we declined. Some nice freebies. Printing tickets or boarding passes is free, and they also do not charge you if you want to deliver shipments to the hotel. I could check out at 11:30 instead of 10:00 am.
To summarize. It is a huge resort, with different kind of villa's so it is little bit of a lottery at check in time but for us it was a very good experience and we can recommand this resort.

Room Tip: Ask for close to the pool, not near the main road and ground floor room, or room in building with el...
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  • Stayed September 2012, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
2 Thank sapakara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, October 2, 2012
Many thanks for taking the time to write and share your observations and impressions of the Sheraton Vistana Resort and offer intricate details how to access the Resort.

We are pleased to learn that you enjoyed the villa, amenities and location. Our mission is to serve and delight every guest with a satisfied and relaxing vacation. Your suggestions are valuable and will be shared with our team. Please know that you can always call us to deliver items missing from your villa.. or visit our convenient Market Place.

Thank you for recommending the Sheraton to others, we look forward to welcome you again to create lifetime memories.

Best Wishes

Dassie S
Resort Management Team
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Lake Grove, New York
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 30, 2012

Hilarious as you walk in to check in you're greeted with "Welcome Home". My husband and I checked in on Friday (it's currently Sunday - we still have 5 days left to go in this dump) around 11:00 pm. When we arrived at our room - we were greeted with two CLUMPS OF HAIR rolling around the front of the door like tumbleweed! We should have turned around then but instead we went into the room - only to find a layer of dust, dirty, stained sheets, stickers on the wall, a dirty oven/stove, and used tissues on the floor of two rooms. We called down to the front desk, asking to be switched to a clean room. We had to go back to the lobby to have our keys swapped out and get our new room assignment. The second room was a shade better than the first - but we were exhausted, and decided to stick it out. The next night - we arrived back to the room around 11:30 pm, tried going to sleep, but because of the thin walls/floor we heard everything that the group of people (or elephants judging by how they stomp around) above us were doing. Finally we fell asleep for a short period of time, as this morning at 7:54 AM (on a SUNDAY mind you) we were woken up by the sound of hedge trimmers going around the bushes in our room. ARE YOU KIDDING ME SHERATON??!?!?!?!?! I am dreading the next few days in this thin walled, dirty hotel......though I'm glad the landscaping is taken care of at the expense of my family's sleep. What a HORRIBLE waste of our annual timeshare week!

Room Tip: Stay elsewhere!!!
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  • Stayed September 2012, traveled with family
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Helpful?
Thank Christine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, October 2, 2012
Thank you for taking the time to share your experience at the Sheraton Vistana Resort.

We are very, very sorry to learn that your overall vacation was not enjoyable. Please accept our most humble apologies for not meeting your villa expectations.

May I please ask you to contact me to further discuss your experience? This is not the typical vacation we offer, and we are sorry to disappoint you. Thank you for the opportunity to dissect your challenges.

Respectfully yours,

Dassie S
Resort Management Team
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providence ri
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 29, 2012

We booked this resort through Southwest vacations. for a very reasonable price. We were so pleased with our two bedroom two bath accommodations, which also included full kitchen, dining area, and jacuzzi in the main bedroom. Rooms were very clean and nicely decorated. Everything felt new and modern. The staff were pleasant and solicitous. We enjoyed the activities at the resort and the pools -there are three - were clean and provided swimming for kids and adults. Of course, there was an opportunity to participate in a time share deal. Our advise is to either refuse to participate or get up and leave after the promised 45 minutes because it can last long as two hours plus. We had a rented car and getting around in vacationland as easy from this resort. Practically across the street from Sea World and very close to Disney and Universal. This is a wonderful resort for families. With such a deal from Southwest, we'd go back in a New York minute!

Room Tip: Ask for rooms away from the pools.
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  • Stayed August 2012, traveled with family
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Helpful?
Thank pmessore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, October 2, 2012
Thank you for choosing the Sheraton Vistana Resort, we are delighted to learn that you enjoyed our accommodation, amenities, activities and much more.

It is our mission to deliver that lasting impression and memorable vacation to all our guests.

Thank you for sharing your experience with us and for recommending your memories to others.
We look forward to welcome you again and to serve you.
Best Wishes! We would welcome you too in a Florida minute!!

Dassie S
Resort Management Team
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Liverpool, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 29, 2012

Family from Liverpool had a lovely week in August. Did exchange via interval international. Stayed in the cascades. Lovely clean resort. Huge big apartments comfy beds. Didn't get full use of on site ammenities, but seemed to be plenty going on.
Went on the timeshare tour to get money off tickets. Beware !! not worth the hassle .
Reception & general staff
all welcoming & pleasant (pushy time share reps ).
Great resort, need a car to get round but close to everything .

  • Stayed August 2012, traveled with family
    • Value
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    • Rooms
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Helpful?
1 Thank Twins1999_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, October 2, 2012
It is a delight to read of your wonderful experience shared with Trip Advisor.
Many thanks for choosing the Sheraton Vistana Resort as your vacation destination. Please be assured that our caring staff always takes pride to deliver that lifetime memories to you and your family.

We are very sorry to learn that your experience with the Starwood Product Presentation was not beneficial , we are hopeful you will be encouraged on your next visit.

We invite you to spend your next vacation with us, with desires to explore the ambiance and tranquility of the entire resort .

Best Wishes for a safe summmer

Regards
Dassie S
Resort Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 29, 2012

We had a 2 bedroom apartment in 'the spa' area of the resort. We were on the 3rd floor of block 22 which looked out onto a lake. The apartment was absolutely huge. The 2 bathrooms appeared to have been recently refurbished and were lovely. The kichen had all you needed including a kettle. The only niggle was that the bed in the main bedroom was so big the undersheet didn't tuck under the mattress.

We did attend the timeshare presentation which lasted nearer to 2 hours and the gentleman that did the presentation was very nice. We needed to say 'no' more than once but getting our $100 dollars was not a problem.

The resorts location was very good. Although we only visited 1 Disney park during our week's stay it was located in a good spot for access to the outlets, International Drive and to Downtown Disney during the evening.

On the whole there was not much to fault the resort, but we would have preferred it if the daily cleaners could have arrived before 4.30pm as on several occasions we were back just as they arrived.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jsnoble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, October 2, 2012
Your comments have been noted for consideration. Please do not hesitate to tell our staff about your service. Our mission is to serve and delight you in every measure so that you can feel comfortable and satisfied.

We appreciate your sharing this experience with us, and we thank you for choosing the Sheraton to enjoy your vacation.

Come again and create your lifetime memories with us.
Best Wishes

Dassie S
Resort Management Team
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New South Wales, Australia
Level Contributor
117 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed September 27, 2012

The resort is located about 20 minutes from the airport and about 10 minutes from disney attractions. If flying here, then hiring a car make sure you have clear directions on how to get here, phone staff are not the best at helping you.
The resort, WOW, it's huge. The rooms are villa style. We have a two bedroom villa - one king and two doubles. Traveling with 13 and 10 yr olds. Full kitchen and fridge. Rooms also very clean with washing and drying facilities. The resort itsleft has a number of swimming pools, with a marketplace/supermarket, KFC, Pizza Hut and American express all with delivery to your room as options. There are a large number of restaurants both walking distance - 5 minutes and driving distance. Walmart it 10 min drive.
My only complaint - as we are from Australia and the traveling time to Orlando is substantial, when we checked in at 7.30 at night, very tired we then had to endure a pushy sales person trying to sell us breakfast in exchange for a talk about time share.
It was horrible. She was told a number of times that we were not interested no matter how much we were going to save on a park tickets, she kept on going. Let us feeling very frustrated.
Apart from that and maybe a BBQ on sight for that nightly BBQ and a wine after park hopping, this resort is truly wonderful. Would recommend it.

Room Tip: If you travel with a large amount of luggage or you have trouble walking up stairs request a ground...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KADenno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, October 2, 2012
Thank you for selecting the Sheraton Vistana Resort amongst the mega selections of resorts and hotels in the Orlando area.

We are very pleased to learn that you enjoyed your accommodations and all the amenities for your family.

We pride ourselves in delivering courteous service and memorable vacation experiences to our Australian friends and families. We are famous for our many pools, bars and BBQ grills around the resort, conveniently located within walking distance.

We are sorry to learn about your experience with the over zealous associate, thank you for sharing this comment, it has been taken seriously for continued focus and training.

Wishing you a safe summer and we hope to serve you again soon.
Best Wishes

Dassie S
Resort Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 26, 2012

This is primarily a time share resort. If you don't own a time share, you are a second class guest. Rooms are small, pillows and bed are uncomfortable. Not sure how 4 people could reasonably stay in a one room villa, as they state. The phone did not work in our room. They offer activities but you have to pay for them - like mini golf. They have a time share presentation, which they pay you $100 to attend. Was told it was 30 mins and upon arriving, found out it was 90 mins. It was a breakfast - which was muffins and juice only. Even the staff said they thought it was weak. Our time share salesperson, Terri, was incredibly rude and snippy. She expected a committment minimum of $9k and when I wouldn't go that high, she told me I was a waste of her time and she ended the meeting promptly. I did not get my $100 for attending and the resort called to tell me they would still be charging me $100. Cabs work at the hotel are overpriced - charged $50 round trip for 5 miles, but if you want another cab service, you have to walk to the road.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jmtaylor31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Property: Sheraton Vistana Resort - Lake Buena Vista
Address: 8800 Vistana Centre Drive, Orlando, FL 32821-6353
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in Orlando
#45 Family Hotel in Orlando
#50 Romantic Hotel in Orlando
#95 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
A Walt Disney World Good Neighbor® hotel featuring one- and two-bedroom villas providing fully equipped kitchens, washer/dryer, separate living and dining areas, and complimentary Wi-Fi. Enjoy resort amenities including 7 pools without the resort fees. ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort Lake Buena Vista
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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