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“First class service, food and rooms”

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Hyatt Regency Orlando
Ranked #29 of 337 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Concord, New Hampshire
Level Contributor
117 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“First class service, food and rooms”
Reviewed December 15, 2012

The Peabody Orlando delivers on all areas - it's a large hotel so your immediate reaction is to question how much attention you will receive. Happy to say at every part of my stay, the staff did a great job to make sure my needs were taken care. From check-in to checkout, the service was great and personable, the food was excellent, the workout facility was top notch, and even the bell staff great to call a cab up to take me to the airport. I ate at the coffee shop but the menu selection was complete from comfort food to vegetarian specialities. Save room for dessert as the Pastry Chef is wonderful. Highly recommend the Peabody Orlando.

  • Stayed December 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank responsibletravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarshallKelberman, Director of Rooms at Hyatt Regency Orlando, responded to this review, December 21, 2012
Dear responsibletravel:

Thank you for your review and recommendation of The Peabody Orlando. I am so proud to read about your service experiences while staying with us. Our hospitality professionals are committed to our Service Excellence standards and feedback like yours reinforce why that commitment is so important. I look forward to our next opportunity to serve as your home away from home.

Sincerely,
Marshall Kelberman
Director of Rooms, The Peabody Orlando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Morton, Illinois
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 13, 2012 via mobile

Very helpful staff. Proficient when at capacity. Convenient to convention center, location is great. Ducks are fun. Rooms are nice. All the amenities are available. Great selection of restaurants. Good variety.

Stayed December 2012, traveled on business
Helpful?
Thank Michelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 13, 2012

I stayed 2 nights at The Peabody Orlando. Great stay. Great location.....clean hotel with friendly staff - I hope to make another trip soon and will stay at The Peabody again. My son loved the ducks each morning, these ducks really get royal treatment! Was comfy and close to all attraction.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank travelalillbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarshallKelberman, Director of Rooms at Hyatt Regency Orlando, responded to this review, December 17, 2012
Dear travelalillbit:
Thank you for your business and for mentioning our friendly staff. I appreciate hearing about your stay with us and look forward to welcoming you and your son back to The Peabody Orlando.

Sincerely,
Marshall Kelberman
Director of Rooms, The Peabody Orlando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Level Contributor
221 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed December 12, 2012

We got a Loft room on the 27th floor -- it was a beautiful room. We had a corner room so the extra windows added a lot of light. You have to use your room key to get the elevator to this floor so that was a nice security feature.
The room was very clean and comfortable. The bed was comfortable - the feather pillows were not the best but overall it provided for a great nights sleep. The thermostat would go down to 65F but the room never cooled to that level when we put it on it. There was a fan setting that when put on hi provided a soothing noise to go to sleep to.
The room had a flat screen tv that was ample and there were quite a few cable stations.
We got a free glass of wine, cheese and fruit during our stay along with turn down service which you really don't see that much anymore.
Check-in was quick and efficient. The resort fee was a joke - should be an option not something forced down your throat. I didn't use the internet and didn't need to take the trolly since I had a car. The self parking fee was too high considering how far you had to walk from the hotel to it - should have been 1/2 the price or included in a Florida Resident rate like many hotels do.
Would stay here again though.

Room Tip: Ask for a corner room - you will love the extra light.
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  • Stayed December 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank drjds71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarshallKelberman, Director of Rooms at Hyatt Regency Orlando, responded to this review, December 17, 2012
Dear drjds71:

I am pleased to know how you enjoyed the comforts and amenities provided our Loft level guest rooms at The Peabody Orlando and that you would return to enjoy another stay with us. I value your feedback as we strive for continuous product improvement and look forward to hosting your next visit to our area.

Sincerely,

Marshall Kelberman
Director of Rooms, The Peabody Orlando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nassau, New Providence Island
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed December 12, 2012

The Peabody is an impressive hotel with several grand entrances and attached to the large Orange County Convention Center. It is probably the nicest hotel I have stayed in in the Orlando area.
I stayed in a Superior King room - it matched the description on the Peabody website. The rooms are quite high tech in that there are motion sensors that detect movement from under the sidetables which light up from the bottom at night if you need some light and not wanting to wake anyone. The bathroom mirror had a built in tv into it. Very cool feature. I did notice however that there was a lack of attention to detail hence my 4 star rating. Not sure how a hotel can have a tv in a mirror and then have crooked electrical socket plates on the wall right next to it? LOL.
Had an issue with the A/C on the first night not cooling. I called early the next morning and they said they would take care of it. They didnt seem like it was a big deal. To me it was although true to their word it was taken care of.
The staff were polite -not overly friendly but polite and I dont mean this to be a reproach. Didnt get a chance to eat on property other than coffee at one of the little cafe's which was very nice. Saw the ducks - they were cute and really liked the duck soap in the rooms.
A very comfortable and clean hotel - I do reccommend staying here.

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
Thank nevermind2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarshallKelberman, Director of Rooms at Hyatt Regency Orlando, responded to this review, December 17, 2012
Dear nevermind2007:
Thank you for both your review and recommendation of The Peabody Orlando. I am very pleased to know how you enjoyed your stay with us and that we were responsive to your needs. I appreciate you sharing your feedback with me and look forward to any opportunity to welcome you back to our hotel.
Sincerely,
Marshall Kelberman
Director of Rooms, The Peabody Orlando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Head, South Carolina
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 12, 2012

I was at the Peabody Hotel Orlando on a business trip. Everyone I came into contact was very hospitable and knew and lived the Customer Service motto. Damarys and Greg in the Food and Beverage division were over the top fantastic. Thank You.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarshallKelberman, Director of Rooms at Hyatt Regency Orlando, responded to this review, December 17, 2012
Dear Jay R:

Thank you for mentioning, in particular, your pleasant encounters with our Food and Beverage associates. I appreciate your review and our ability to recognize Damarys and Greg for their hospitality standards. When planning a trip to Orlando, I hope The Peabody Orlando will once again be your host hotel.

Sincerely,

Marshall Kelberman
Director of Rooms, The Peabody Orlando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 11, 2012

I have stayed in numerous hotels, but I was especially impressed with the efficiency of the staff. On one occasion my shower/tub was draining slowly. I called the maintenance department as I was preparing to go to the trade show across the street and expected them to fix it sometime during the day. Less than 5 minutes later I opened the door to leave and the repairman was already at my door, . . I never waited more than a few seconds for an elevator. Amazing place.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flyingdiamond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarshallKelberman, Director of Rooms at Hyatt Regency Orlando, responded to this review, December 17, 2012
Dear flyingdiamond:

I enjoy hearing how efficiently our staff responded to your needs, the comfort of our guests is a high priority for us. Thank you for sharing your stay experience at The Peabody Orlando with me, I hope we will have the opportunity to impress you again when traveling back to Orlando.

Sincerely,

Marshall Kelberman
Director of Rooms, The Peabody Orlando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Orlando

Property: Hyatt Regency Orlando
Address: 9801 International Drive, Orlando, FL 32819-8104 (Formerly The Peabody Orlando)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Orlando
#9 Spa Hotel in Orlando
#9 Business Hotel in Orlando
#12 Green Hotel in Orlando
#21 Romantic Hotel in Orlando
#24 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hyatt Regency Orlando 4.5*
Number of rooms: 1639
Official Description (provided by the hotel):
Luxury Resort Close to All the Fun & Adventure! Hyatt Regency Orlando is an iconic hotel located in the heart of everything Orlando, Florida has to offer: theme parks, shopping, dining, nightlife and so much more. We've got something for everyone from two sparkling pools, a waterside & waterfall, a full-service spa & salon, 24-hour StayFit Gym, 7 dining & lounge options, and a customer service driven team awaiting your arrival. What Makes a Seamless Stay: • AAA Four Diamond Accommodations: 1,641 guestrooms and suites, with upgrades including view and club level rooms • Resort Pools: Complete with waterslide, waterfall, splash pad, separate kiddie pool area and cabanas available for rent • Location on International Drive: Guests receive two daily I-Ride Trolley tickets to nearby I-Drive locations including Pointe Orlando, I-Drive 360, SeaWorld and Aquatica. • Enjoy Orlando Attractions: We are minutes from Universal Orlando Resort, Walt Disney World Resort and SeaWorld. • Vibrant Dining: Choose from five Full- Service Dining outlets, two bars, a grab & go and 24 hr. room service. Our pools, spa and sunshine are calling your name. Book with us today to make memories that will last a lifetime. ... more   less 
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Also Known As:
The Peabody Orlando Hotel Orlando
The Peabody Hotel Orlando
Peabody Orlando
Peabody Hotel Orlando Fl

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