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“Our favorite place for Mickey fun”

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Holiday Inn Resort Orlando-Lake Buena Vista
Ranked #102 of 339 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Coral Springs, Florida
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Our favorite place for Mickey fun”
Reviewed December 5, 2013

We have stayed at the Holiday Inn Resort many times over the past 15 years. Location is a major plus, as the entrance to the Downtown Disney resort area is only a few blocks down the road. This is a pet friendly hotel, and our dog loves staying here. The entire staff is friendly and helpful. We have never had any problems with our rooms, even during times of renovation. Our last stay was over Veteran's weekend. The hotel was sold out, but there was never a time when we couldn't find a convenient parking spot. This hotel is convenient to theme parks, restaurants, activities, and major highways. A great choice for families.

Room Tip: The ground floor makes it easy to take your dog out for walks.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith D, Public Relations Manager at Holiday Inn Resort Orlando-Lake Buena Vista, responded to this review, December 26, 2013
Dear Lori M:

Thank you so much for being continued loyal guests of our Resort. We are so glad to hear that we are your favorite place to stay when visiting Disney and that your dogs love us too!
Thank you so much for taking the time to share your many great experiences with our resort for everyone to see and we would love to be able to say hi and thank you for being a loyal guest all these years the next time you stop in.

Best Regards,

Keith D.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (387)
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English first
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 3, 2013 via mobile

Very nice hotel stayed here for four nights, prompt service when we requested a cot for our one year old, nice pool, customer service was excellent, after care service was also outstanding as we left our phone behind and they were very prompt in sending it too us. Weren't very happy with housekeeping as they ate half a box of our chocolates when we were out. Other than this we would stay here again.

Stayed December 2013
Helpful?
1 Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith D, Public Relations Manager at Holiday Inn Resort Orlando-Lake Buena Vista, responded to this review, December 26, 2013
Dear Heather B:

Thank you for your great comments about our Resort! Please allow me to apologize for some missing chocolates. I am very surprised to hear about this and have brought it up with our Housekeeping Director who has reviewed addressed it promptly.
I am very glad to hear that we were able to get your phone back to you quickly and look forward to seeing you again in the future!

Best Regards,

Keith D.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longs, South Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 1, 2013 via mobile

Shuttle service timing is terrible and customer service is worse.

As a long standing holiday Inn customer, I learned this hotel doesn't give 2 ---- about their loyal customers. I'm a IHG Platinum member and stayed over 70 nights in "holiday" inn over the last 6 months. I planned to use points to bring my family to disney for our "holiday". But I believe it treated me poorly because I used the points. This hotel denied having any upgrade to a room way under par (in my bountiful experience with H.I.). The room had carpet tack strip exposed - endangering our baby-, tile floor board busted - but just prompted back up-, dirty bed spreads, unseal windows among other less than par dimensions and toiletries. When bringing our displeasure to the attention of the manager, she just blinked at me a lot to portray false confusion and disbelief in my unhappiness. I mentioned that it would loose our continues patronage, but she didn't seem to care. She offered no remedy to my displeasure. I later learned that it did have better rooms available.

The shuttle service (a huge reason for our choice of this hotel) is not as advertised, and if the Disney concierge service employees (3 at the desk) aimed to do their job, I would have known that before our family had to wait an hour at night on the shuttle to pick us up. We drove ourselves to the parks for the rest of our stay. The three concierge employees at the Disney desk of the hotel were too enthralled with their computers and relaxation time to "act" like they cared/wanted to welcome me and answer any questions I might have had when I approached with inquiries.

By the second night, my husband wanted to book three nights and pay to stay somewhere else. If we didn't have so much to pack up, we would have.

Don't say I didn't warn you- save your vacation and stay somewhere else.

Stayed November 2013
Helpful?
2 Thank Natybumpo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith D, Public Relations Manager at Holiday Inn Resort Orlando-Lake Buena Vista, responded to this review, December 9, 2013
Dear Natybumpo:

Please accept our apology for your stay and room conditions not being up to standard or expectations. We do strive to make sure that everything is perfect in all of our rooms and we definitely missed the mark in preparing your room for you.
We have repaired the small corner of carpet that had the exposed tact strips beside the air conditioner/window corner under the curtain and regret that it had not been seen earlier. The tile molding for the wall by the fridge has also been repaired as well. We have addressed this issue with our inspection staff to be extra diligent to ensure this is not repeated.
I do apologize that we did not have an upgrade available for you on the day of arrival. The hotel was sold out for the two of the nights of your stay and the suites had already been booked. The room you had booked was a courtyard/pool view room and is one of the rooms we use to upgrade people to because it is a much larger size and has a nicer view. I know that when you requested the upgrade at check-in this was explained and the offer to be able to move to a suite on the 30th when it becomes available was offered however, we understand that it was declined because you did not wish to move mid-stay.
The Director of Guest Services has tried to contact you to be able to follow up with you regarding your stay and we look forward to hearing from you. He has also addressed your concerns with our concierge company on your interactions with them and the shuttle timing and explanations.
We thank you for being a loyal IHG Rewards member and looks forward to being able to speak with you to ensure that we have fully addressed your concerns. Thank you so much for taking the time to voice them so that we may continue to improve and provide the best service and products to our guests.

Best Regards,

Keith D.
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Sicklerville, New Jersey, United States
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 28, 2013

We stayed here for three nights prior to our Disney vacation and were very pleased. Reasonably priced, many amenities, and HUGE rooms. We stayed in a double queen, and we had a lot of luggage, but you couldn't tell! Once we got to Disney and their cramped rooms we realized we had been spoiled! Pool area is very nice with organized activities. My husband and son enjoyed the oversized checkers game. There is a movie room that plays Disney movies. There is also an arcade which is nice, even though the air hockey was out of order while we were there. Staff is very helpful. Having an Applebee's connected to the hotel was super convenient. 7-eleven is right next door. Wendy's across the street. I would definitely recommend and stay again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Becky N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith D, Public Relations Manager at Holiday Inn Resort Orlando-Lake Buena Vista, responded to this review, December 9, 2013
Dear Becky N:

We are so glad you enjoyed our spacious rooms, they do tend to spoil our larger families! Thank you so much for the great review and we are even happier that you were able to enjoy our resort amenities like the giant checkers.
We really do hope to see you again for your next visit to the Orlando area and promise well keep plenty of room for your luggage and that air hockey game is up and running again and waiting for you too!

Best Regards,

Keith D.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Level 4 Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed November 28, 2013

My girlfriend, best friend and hisw ife travelled to Orlando to attend a trade show, IAAPA 2013 at the Orange County Convention Centre. We booked two rooms through Priceline and upon arrival we were told that we were not in adjoining rooms because there were two different names on the reservation! The lady at the front desk was very accomodating and upgraded us for free so we could be together. Our rooms were on the 5th floor, 572 and 574, and had large balconies that overlooked the pool. Everything was fantastic!

We only swam in the pool once but were pleasantly surprised by the warm water.

Our room was spotless, the bed was huge and the pillows were awesome. All in all a great stay.

I would definitely recommend this hotel.

Room Tip: Ask for a room with a balcony
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mdp22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith D, Public Relations Manager at Holiday Inn Resort Orlando-Lake Buena Vista, responded to this review, December 3, 2013
Dear Mdp22:

Thank you for letting us know about your recent stay! We are very happy to hear that the Front Desk was able to get rooms near each other for you since the reservations were not linked together by Priceline. If you were to book future reservations directly with the hotel or through the Holiday Inn Web site we are able to get that type of information directly to the hotel so there is no delay at check in.
We are very glad you were able to enjoy our heated pool and the spacious balconies during your stay as well, those rooms are a great upgrade!

We hope to see you again for the next Orlando conference or better yet maybe just some relaxing time to get away and see the local attractions.

Best Regards,

Keith D.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staunton, Virginia
Level 6 Contributor
466 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
Reviewed November 25, 2013

We stayed here while visiting the area to go to Disney World. The resort is in a great location for all the parks. It is right off the interstate for easy access. We reserved two rooms. One room had two queen beds and one room was a kid suite with a king bed and two sets of bunk beds. If you have kids, the kid suite is awesome. It has a wall divider, giving the illusion that there are two rooms, but the wall does not go all the way to the ceiling. There is a separate TV in the kid room. Both rooms had refrigerators and microwaves. The beds were clean and comfortable and the bathroom was large and modern. The floor needed to be vacuumed, but other than that, the room was spacious and comfortable for a week stay.

The resort has a large outdoor pool that is heated. The pool area is very nice and clean. They have a splash section for the little ones and two hot tubs. There is a tiki bar right by the pool, but it was not open while we were there. There is an Applebee's adjacent to the hotel that is open from 7AM - 2AM. They serve breakfast for a fee, but kids eat free with a room coupon. There is a free movie theater showing Disney movies from 10AM - 9PM. They also have an arcade and a large store with VERY expensive tourist items and necessity items (think band aids, aspirin, etc.). I would avoid the store because of the prices. There is a Dollar Tree and a convenience store within walking distance. There is also a Dunkin' Donuts if you want to avoid the Applebee's/Holiday Inn breakfast.

There is a ticket desk in the lobby and they offer you a chance to do a timeshare visit and they have a licensed ticket broker there for Disney ticket sales. We purchased our tickets there and it was a breeze. Front desk staff were personable and helpful. When we encountered staff working there, they always said hello and were friendly.

Enjoyed our stay and would highly recommend this facility to anyone staying in the area.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dbae27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith D, Public Relations Manager at Holiday Inn Resort Orlando-Lake Buena Vista, responded to this review, December 3, 2013
Dear Dbae27:

We are so glad that you enjoyed your stay and thank you for the recommendation! You have made some great observations and comments on our amenities and the local area that are available. We apologize if they missed vacuuming sufficiently in your room during any part of your stay. Thank you for letting us know we will inform housekeeping to be able to properly address this with our staff.

Thank you again for taking the time to write your review, we hope to see you when you return to Orlando!

Best Regards,

Keith D.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleethorpes, United Kingdom
Level 6 Contributor
108 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed November 25, 2013

Had one night in the holiday inn as was visting Disney World. The location was good but the road very busy would not like it in high season.
The hotel is very big and we did not see it all. Watch which room they give to you we had one on the ground floor next to the outside door which was ok till people came home or went out. banging started from 5.30 am.

They have a Applebee's on site we had a look for breakfast but the food on the buffett looked like it had been there a long time so gave it a miss.

Room Tip: Ask for a quiet room
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crofty49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith D, Public Relations Manager at Holiday Inn Resort Orlando-Lake Buena Vista, responded to this review, December 3, 2013
Dear Crofty49:

Please let us apologize if you had a door near you that was making too much noise. We try to always have the doors set up so that they should not slam however at times those devices may malfunction. I have sent you a private message to confirm the room so that we can be assured the issue is properly addressed.
Thank you so much for taking the time to let us know about your recent stay! We will also inform Applebee's of your comments so that they can improve. You feedback helps us to continuously improve and make our resort a better place for all of our guests.

Thank you again for your review and we look forward to seeing you when you return!

Best Regards,

Keith D.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Orlando-Lake Buena Vista

Property: Holiday Inn Resort Orlando-Lake Buena Vista
Address: 13351 State Road 535, Orlando, FL 32821-6228
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Orlando
#24 Top resorts Hotel in Orlando
#90 Business Hotel in Orlando
#104 Family Hotel in Orlando
#115 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Resort Orlando-Lake Buena Vista 3.5*
Number of rooms: 503
Official Description (provided by the hotel):
When you stay at the Holiday Inn Resort(R) Lake Buena Vista, you are so close to the entrance to Walt Disney World(R) Resort, you can almost feel the Magic! This official Disney Good Neighbor hotel is fresh from a multi-million dollar makeover, making it perfect for your visit to the Walt Disney World(R) area. Take advantage of scheduled shuttles to the Disney parks, Sea World(R), Universal Studios, Islands of Adventure, Orlando Premium Outlets shopping and the Orange County Convention Center! After a busy day, come back to spacious, generously-appointed accommodations. Choose King or Queen-size bedding with 37" HDTV televisions, high-speed Internet, refrigerator, microwave, granite top vanities and upgraded bath amenities. Families love our KidSuites, a room-within-a-room that lets kids enjoy their own space within their parents room. Relax at the expansive, tropically-landscaped outdoor sundeck with plenty of lounge chairs, oversize heated pool, Splash Pad and two whirlpool spas! There is plenty to do onsite including outdoor pool tables, giant checkers and chess, ping pong, fitness center and an arcade/game room. PLUS - a Daily Scheduled Activities and Movies program for kids and adults! Enjoy great dining at Applebees(R) located onsite, serving breakfast, lunch and dinner. Pinkys Market Place and Gift Shop is in the hotel lobby. Free high speed internet access helps you stay connected, and on-site meeting rooms are available for special events. Explore the Lake Buena Vista and Downtown Disney area's plentiful dining, shopping, nightly entertainment and picturesque setting. ... more   less 
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Also Known As:
Holiday Inn Resort Lake Buena Vista Hotel Orlando
Holiday Inn Orlando
Holiday Inn Sunspree Orlando
Orlando Holiday Inn

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