This is our first time staying at this particular hotel. When we arrived, there were no room available for us even if we already did the advance purchase. They gave us a smoking room. The customer service is rude and nonprofessional. They were not helpful at all. Also, there are hidden fee. I will never recommended this hotel to anyone.More
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We stayed here mainly because it is pet friendly :) We did have a few glitches with our reserved room, but they were corrected in a timely manner and we were given a discount for our inconvenience. The rooms were lovely and very clean. The pool was great. Being able to get takeout from Applebee's was an added plus. I would definitely stay here again. The staff is extremely friendly and helpful.
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HI LBV Team.
I've been traveling with my kids to HIR since 2005 and I must say that the remodelations and new additions to service are great! I still think that there is much room for improvement in the pool and entertainment area, but overall-Its a friendly kid place. I would suggest having more shuttles to the disney parks and to the local near by attractions- mall and Universal Studios.
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I arrived in Orlando and was a day early for my timeshare so I hopped on Priceline and got a room close by at the Holiday Inn. I arrived and they said my room would not be ready until after 4 pm. I had my 5 year old granddaughter with me so we went to the arcade, the pool, ther kids movie theater and back to check-in at 4:15. Still not ready.... Reception area was chaotic with no one line and people kept stepping ahead of others. People behind the desk were clueless and not very friendly. We would have gone back to the movie theater in ther lobby but the last movie had ended and no one ever came to start the next movie. This place is ridiculous especially sine it will be 5 or 6 before we get settled and we have been told check out time is 11? Seriously????
I'm concerned about the check in issues you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention.
We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.
Please accept my sincere apology.
I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken.
Again, I want to thank you for taking the time to share your concerns with us.
We look forward to serving your future lodging needs.
Sincerely,
Holiday Inn Resort Lake Buena Vista Team
2 miles from Downtown Disney and all kinds of eating establishments. Pool was smaller than pictured but has a slide our 11 year loved. Comfortable, clean and accommodating. Be prepared for the sloooowwwweeeesssstttt elevator in hotel history but, who cares!
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We were here for 6 days before a convention. They had an Applebee's restaurant downstairs which was really convenient and had some great food specials. The waitress offered us 10x Priority Club points if we would put the check on our room tab, but when the check came, they said their machine was down. Maybe they shouldn't have offered? The hotel service was friendly. I really appreciated that the pool and spas were salinated instead of chlorinated. They had a small arcade on site and a movie room for the kids next to the arcade. The room and hall seemed a little musty, but the humidity was really high, so maybe that's why. We would definitely stay here again.
Thank you for your feedback.
Best,
Kesa R
