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“Nice Stay” 4 of 5 bubbles
Review of The Point Orlando Resort

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The Point Orlando Resort
Ranked #25 of 335 Hotels in Orlando
Certificate of Excellence
Williamsburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice Stay”
4 of 5 bubbles Reviewed August 26, 2014

Very nice hotel, clean, comfortable and the staff was very helpful and pleasant. Only critique was getting the proper amount of bedding for the 1 Bedroom Suite. Had to call guest services to get the correct bedding for the pull out sofa upon arrival, someone quickly showed up with it but the blanket was a bit worn. Two days later we needed to replace the bedding, called I called guest services around 10:00am with my request. We left for Universal Studios at 11:00am, no bedding. We returned to the room around 11:30pm, tired of course and the bedding was never brought to the room. I would definitely suggest a visit to the front desk staff with any issues.

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank stanb1209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, August 27, 2014
We would like to thank you for choosing The Point Resort! We are glad that our one-bedroom suites were comfortable and clean throughout your stay. We appreciate you complimenting our team for the courteous and helpful service you experienced. We would like to offer our sincere apologies for any inconvenience you may have experienced in regards to the bedding. Please know that the situation you mentioned is rare and does not represent our strong commitment to providing superb service to all of our guests. Your feedback is extremely valuable to us and we have addressed your concern with our team to ensure that this does not happen again in the future. Nevertheless, we are pleased that you had a nice stay with us and we hope that you will visit us again in the future.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,021)
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English first
Anniesland, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 26, 2014

My husband and I stayed at The Point Orlando Resort for the first week of our 2 week honeymoon. Upon arrival, we were greeted by the very friendly and helpful reception staff. Check in was simple and quick and when we arrived in our room on the third floor, we realised we had been upgraded to a one bedroom suite. What a lovely touch!
The suite itself consisted of a fully equipped kitchen (with a washing machine and dryer which we used!), a living room, a bedroom and a spacious bathroom. All rooms were very spacious and very clean. The room also had a lovely balcony which was lovely to sit out on in the evenings. The hotel had free WIFI in all areas of the resort which was brilliant and very handy.
We used the swimming pool on a couple of occasions which was really nice and very clean also. The pool bar was brilliant and yet again fantastic staff who made us any cocktail we wanted! The hotel is just down the road from Universal (20 min walk I think) and within 5 minutes walk of TGI Fridays and various other food places and shops / supermarkets. The hotel has various free shuttles to and from the different parks which we used a number of times.
I would 100% recommend this hotel to anyone. It is perfect for families and couples who are going to Disney, Universal etc.
Thank you for making the first part of our honeymoon so enjoyable and memorable.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Siàn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Guest Relations Manager at The Point Orlando Resort, responded to this review, August 29, 2014
Sian, thanks for taking the time to write such a great review! It was such an honor that you chose to celebrate such a special occasion with us at The Point Orlando Resort. Thank you for mentioning how much you enjoyed the spacious one-bedroom suite throughout your stay. Your recommendation means so much to us, and we hope to welcome you back in the future. Congratulations again!
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Pretoria, South Africa
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed August 26, 2014

I stayed here for 9 nights during August 2014. The Hotel is very basic but I found the room we stayed in to be very clean and perfectly adequate. I asked for a room on a high floor (10) and facing the pool, we stayed in room 1015H, and this has 2 King Size beds. The staff were very friendly, helpful and did everything they promised. The Hotel is very conveniently located, 5 minutes from Sea World / Universal and a short walk to Wet 'N" Wild. I Can't fault the location of the Hotel. We had breakfast at the Hotel only 1 day, that will tell you something, its really not worth bothering the food was really sub-standard, go somewhere else.

Room Tip: go for a high floor room, we stayed in 1015H and ask for one facing the pool.
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  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Edvard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, August 27, 2014
Edvard, thank you for writing a review on TripAdvisor following your stay at The Point Resort! It is excellent to know that you enjoyed staying in our Double King-Bedded Room. We appreciate you commenting on how clean you felt our rooms were throughout your nine night stay. We are pleased that you enjoyed the friendly and helpful service that we are known to provide to our guests. We would like to offer our apologies that the breakfast served by the Barista was not to your personal preferences. We appreciate you staying with us and we hope to welcome you back in the near future!
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Sheffield, United Kingdom
Level Contributor
235 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
5 of 5 bubbles Reviewed August 25, 2014

We had two choices when booking our holiday, and I'm so pleased we made this one!!

Before I review the hotel, it's only right that I mention the staff, who were quite simply brilliant. They were friendly, helpful, and worked incredibly hard for their guests, and they quite clearly enjoyed their jobs, an environment undoubtedly created by their General Manager, Jeff whom we had the pleasure of chatting to on several occasions.

Jeff was passionate about his team, and that they met his very high standards (he always wore a suit and it was 100 degrees plus!!), and this conveyed across the whole hotel - A feat in itself.

We (my partner and I, and our six-year-old daughter) arrived at the hotel in the middle of an incredible storm, and the first thing we noticed was the staff scurrying around helping guests, and getting soaked themselves in the process - A minor inconvenience to them it seemed!!

The check-in process was made very simple, which is always important given the travel made to the destination, and the receptionist was very friendly, giving clear information about the hotel without sounding as though she'd said the same thing several times already that day!! She took time to tell us the location of things like breakfast, the bar, etc, and was happy to answer any questions we might have - Her directions to a supermarket 3/4 miles away were bang on!!

The bell-boy who showed us to our room (Josh) was just excellent, he was laughing and joking with our little girl, telling her about the parks, etc. From being shy and reserved, two floors in the lift later they were chatting like old friends!!

When we arrived at our room (a one bedroom suite), we were highly impressed. We had excellent facilities, and the separate bath and shower was an unexpected, but welcome surprise,
especially after a long day at the parks.

Breakfast was served in the coffee bar adjacent to reception. The good choice of cereal, fruit and a hot buffet was great for setting yourself up for the day, and the continued theme of brilliant service carried on through here also.

I would definitely recommend this place!!

Room Tip: Low floor overlooking pool if you have children
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  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank SuntanMan10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, August 26, 2014
We are thrilled to have earned your recommendation based upon the exceptional service you experienced at The Point Resort! It is very fulfilling to hear that you were pleased with your decision to stay with us. We are grateful for your terrific comments regarding our team and thank you for mentioning the team members who made your stay so memorable. Here at The Point Resort, we pride ourselves in providing superb service to all of our guests and it is so wonderful to be recognized for that. It is a pleasure to hear that you were impressed with our beautiful one-bedroom suites and excellent facilities. On behalf of our team, thank you for choosing The Point Resort and we can’t wait to serve you for your next family vacation to Orlando!
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Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 23, 2014 via mobile

We stay for 5 days in Orlando at The Point Resort, the hotel is clean and very well located.
Breakfast is good with eggs, sausage, bacon, bagel, toast.
The housekeeper sometimes forgot somethings like towels, toilet paper...
The pool is not that big but is very good to refresh from Florida sun.
We would be back there...

Stayed August 2014
Helpful?
4 Thank Flavio K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, August 25, 2014
Flavio, we appreciate you writing a review on TripAdvisor regarding your stay at The Point Resort! Thank you for mentioning how clean you felt our resort was throughout your five day stay. It is great to hear that you enjoyed the tasty breakfast buffet served every morning by the lobby Barista. You are absolutely right, swimming in our lovely pool is a refreshing way to get some relief from the warm temperatures. Thank you again for staying at The Point Resort and it is rewarding to know that you will be back to visit us. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, North Carolina
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed August 23, 2014

loved the the point. checkin was smooth. room was spacious, clean, bathroom was huge. loved,loved the jetted tub. beds were comfortable. the shuttle was on time. days we didn't go to parks, we went to pool. It was outstanding. so much fun and relaxation. parking was never an issue. definitely plan on returning.

Room Tip: higher up rooms. facing parks. you can see the fireworks
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  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank mommat_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, August 25, 2014
It is awesome to hear that you loved your stay at The Point Resort and that you will definitely return to stay with us again! Thank you for sharing how spacious and clean our rooms were throughout your stay. We are glad you enjoyed our comfortable beds as well as the whirlpool tub featured in our one-and two-bedroom suites. We truly appreciate you taking the time to share your experience and we look forward to your next visit to our resort!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
buckingham
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed August 23, 2014

We stayed here for two nights and were completely disappointed by this hotel.
Check in was quick and our room overlooked the pool area ,but this was the start of our problems .
We were on the fourth floor and the noise from people in the pool could be clearly heard this went into midnight,when the pool was supposed to be closed at 11pm.
Numerous calls to the front desk did not resolve the issue quickly enough and we had had enough and asked to move rooms immediately .
We were offered another room facing the car park only to find cobwebs as big as my hand on the ceiling,so we declined .
The pool party had stopped by this time so we stayed in our original room and was moved the next morning.
Whilst the hotel can not be responsible for the residents actions it must ensure its policies are adhere to.
We obviously received excellent customer service after the events from all staff and managers and we were happy that we could provide feedback and have an open discussion on what we thought was wrong.
Overall this place is a little deceiving as the title claims to be a resort,but the reality is it is a hotel with no restaurant ,only a tiki bar ,a coffee area that doubles up as a breakfast area ,but charges resort fees.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank wf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, August 25, 2014
Thank you for choosing The Point Resort and for sharing your thoughts. We appreciate you mentioning the efficient check-in service you experienced from our Front Office team. We are pleased that you enjoyed the excellent service that our team is known to provide to our guests as well. However, we are deeply disappointed to learn that we did not meet your expectations. We truly apologize for any inconvenience you experienced with the other guests at the pool. We would like you to know that the situations you described are rare and do not reflect the usual guest experience. We take your comments very seriously and we would like you to know that our team is aware of your concern. Please know that we are currently attempting to reach out to you in order to further discuss your stay as we do care about your feedback. On behalf of our entire team, we hope that we will have the opportunity to serve you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Point Orlando Resort

Property: The Point Orlando Resort
Address: 7389 Universal Blvd, Orlando, FL 32819-8322
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Orlando
#14 Family Hotel in Orlando
#18 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Point Orlando Resort 3.5*
Number of rooms: 227
Official Description (provided by the hotel):
This full-service, all-suite, newly renovated luxury boutique hotel is quaintly tucked in the heart of Orlando on Universal Blvd, just minutes from International Drive and close to Universal Studios. The Point Orlando Resort provides a tranquil Florida experience that will have you feeling right at home. The Studio, 1 Bedroom Suites and 2 Bedroom Suites offer a variety of comfortable accommodations to suit your needs while enjoying resort-style amenities. ... more   less 
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Also Known As:
The Point Orlando Hotel Orlando
The Point Hotel Orlando

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