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“First vacation and surely not the last.”

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The Point Hotel & Suites
Ranked #19 of 341 Hotels in Orlando
Certificate of Excellence
Reviewed July 21, 2014

My girlfriend and I were on our first vacation together and neither of us regret making the reservation here. The service was excellent, everyone was friendly, and the front desk manager Fabio was extremely helpful.

The location of the hotel was very convenient for anything that we would need to get or wanted to do and was all within reasonable walking distance.

We would definitely book reservations here again in the future.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank SilverJack2LP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haping L, Guest Relations Manager at The Point Hotel & Suites, responded to this reviewResponded July 22, 2014

Thank you for making us a part of your vacation to Orlando! We truly appreciate your compliments regarding our guest service. Here at The Point Resort, we strive to provide superb service to all of our guests and it is wonderful to be recognized for that. It is excellent to know that our location was very convenient for your needs. We are delighted to learn that you will return to stay with us again. We look forward to serving you on your next escape to Orlando.

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1,975 - 1,981 of 4,889 reviews

Reviewed July 20, 2014

What a fab place to stay when on International Drive, Orlando.

We had a 1 bed apt on the 11 floor, the apt had all the requirements you could ask for, kitchen, sitting room, king size bedroom and adjoining bathroom. The sitting room has a double sofa bed.

The apartments are supported outside by a central pool area with tiki bar & gym inside the small shop area doubles as a breakfasting area.

Now for Check in / out - from the minute we entered the hotel, we were met with friendly staff happy to to help - especially Justin the bell boy- so polite and friendly happy to engage in conversation and not just say Hi. The reception staff were helpful and attentive giving advice and assistance when asked.

Where else will you see the general manager walking round the resort talking to guests one minute then helping the breakfast team clear tables.

Location wise - it is just 5 mins walk from Wet n Wild water park and International Drive & it is on the I-ride trolley (green route).

Overall - want a place to stay that is more than a hotel room - look no further that here.

Stayed: July 2014, traveled with family
Thank Couttsfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haping L, Guest Relations Manager at The Point Hotel & Suites, responded to this reviewResponded July 21, 2014

We really appreciate the fabulous review! We are happy that our one-bedroom suites offered you everything you needed throughout your family vacation. We would like to thank you for sharing your pleasant check-in experience as well as your friendly interactions with our team. Your recommendation means a lot to us. It is rewarding to know that you enjoyed your stay with us and we hope that you will have the opportunity to stay with us again in the near future!

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Reviewed July 20, 2014

Everything about our stay was great; the staff, pool, rooms, and the cleanliness! If I had to say one thing that I didn't like, I would recommend them adding more available times to/from the theme parks, and a shuttle to/from Aquatica offered.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank SCbornandraised
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haping L, Guest Relations Manager at The Point Hotel & Suites, responded to this reviewResponded July 21, 2014

It is terrific to know that our suites along with our lovely pool and friendly team contributed to a great stay. We appreciate your suggestion regarding the shuttle hours to the theme parks. Please know that the shuttle service is operated by a third-party company and we will be sharing your comments with them. Thank you for staying with us and we are pleased that you will be back to visit us. We look forward to your next visit to our resort!

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Reviewed July 20, 2014

Will start at check in monisha was the best gave us the best suite in the building and happy at her job genuinely. This placs is definitely 5 star from the grouds, pool , lobby, suite. In suite we had washing machine, dryer, full cooker, fridge freezer, dishwasher.
The cleanest place I ever stayed at while holidaying house keeping always doing something.
Now for the staff, monisha, jecey, josh, hamid, kaitlin, fabio, justin and not to mention jeff the manager who cleared up a phone discrepancy that was my mistake thank you again jeff.
cabana bar sells lovely food and drinks and the staff were always pleasant.
The location is ideal for all parks with free shuttle to take you,
what made this for us was having a large suite with a large balcony when we could not go out with the weather we could just sit and enjoy a drink.
jeff dont forget my dust pan and brush see you all on our next holiday.

Room Tip: One bedroom grand is suite is perfect for a family of 4 lots of space. dont know how to add photos...
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  • Stayed: June 2014, traveled with family
    • Value
    • Rooms
    • Service
1  Thank shelleyDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haping L, Guest Relations Manager at The Point Hotel & Suites, responded to this reviewResponded July 21, 2014

Shelley, we would like you to know that it was our pleasure to have you as our guest! We are glad that you enjoyed the great amenities our suites had to offer. It is lovely to hear that you enjoyed relaxing by our spacious balcony as well. We can’t thank you enough for taking the time to mention each and every one of the team members who made your stay so pleasant. We really appreciate your 5 star review and it is fulfilling to hear that you had an amazing 25 day stay with us. We are already looking forward to serving you for your next holiday at The Point Resort!

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Reviewed July 19, 2014

Lovely hotel with great staff!!
Rooms are nice and clean, great decorations, paintings on wall, Comfortable beds and pillows.
Loved the bathtub.
Close to International drive and Universal theme park.
Great breakfast at hotel.
Fabio was of Great service helping me find a 7eleven nearby.
A+ service

  • Stayed: July 2014, traveled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank Nicholas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haping L, Guest Relations Manager at The Point Hotel & Suites, responded to this reviewResponded July 21, 2014

Nicholas, thank you for your “The Point of Happiness” review! It is lovely to hear that you enjoyed the nice décor, comfortable beds and pillows as well as the luxury bathtubs in our suites. We appreciate you complimenting our team member for the great service you experienced during your stay. Thank you once again for choosing our resort and we hope to welcome you back soon!

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Reviewed July 18, 2014

Point is a great place to stay in Florida if you are doing Universal, Disney & Sea World. They provide free shuttle buses to all locations. Resort itself is in a good location for downtown Orlando. IRide trolley is right outside. Staff were excellent, friendly & professional, particularly Jenny Fernandez on reception, very helpful. The rooms were spacious providing all amenities necessary. Hotel including pool area & bar are kept well. Rooms are cleaned thoroughly once a week with towels etc replaced everyday. Only suggestion would be for them to be cleaned twice weekly instead. Otherwise a wonderful place to stay. Would return again.

Room Tip: One bed & 2 bed suites have more space, particularly if you are travelling with older children
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  • Stayed: July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
4  Thank Aeg2604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haping L, Guest Relations Manager at The Point Hotel & Suites, responded to this reviewResponded July 21, 2014

We appreciate you taking the time to comment on your recent stay at The Point Resort. We are pleased that our elegant suites provided you with all the amenities necessary during your visit. Thank you for sharing how friendly and courteous you found our team to be throughout your stay. It is nice to know that you found our location to be ideal for visiting the theme parks. On behalf of our team, we hope you had a fabulous time at the parks. It is wonderful to hear that you will return again to stay with us. We look forward to serving you on your next vacation to Orlando!

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Reviewed July 16, 2014

The Point Orlando Resort has a ton of potential but falls short of great or excellent. We've stayed here twice now and both times we had to contact engineering. The first time our toilet was not functioning properly and this past time, the shower had standing water in it, the safe did not work (battery issue), we didn't have the proper utensils, etc. Also, upon check-out, we tried to use the business service area to print our boarding passes. Not only were we charged for this service, but it did not work, which seems to be the motto around there. Everything is "almost" right, but not quite. The elevators weren't working half the time. There is so much room for improvement for their guests. Make sure everything is functioning properly. We all understand that things breakdown, but consistency is key in the hospitality industry. Supply additional amenities for your guests. They are staying there because of the condo-like setup. Simple things like condiments and basics would really help out. Simple adjustments would make this resort awesome.

  • Stayed: June 2014, traveled with family
    • Location
    • Rooms
    • Service
3  Thank pjsonsalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haping L, Guest Relations Manager at The Point Hotel & Suites, responded to this reviewResponded July 17, 2014

We would like to thank you for providing feedback on your recent stay with us. We are very disappointed to learn that your experience with our resort was not up to our usual standards. We are deeply sorry regarding the situations you described in your suite as these situations are not indicative of our high service standards. We would like to share that our Engineering team does conduct routine maintenance checks of all of our suites. We also sincerely apologize for the inconvenience you experienced at the business center. In the future, please know that our Front Office team would be more than happy to print your boarding passes free of charge. Your feedback is extremely valuable to us and we have addressed your feedback with our management team as we are committed to providing our guests with the best stay possible. If you find yourself returning to the Orlando area, we sincerely hope that you will give us another chance to make it up to you.

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Additional Information about The Point Hotel & Suites

Address: 7389 Universal Blvd, Orlando, FL 32819-8322
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Orlando
#14 Family Hotel in Orlando
#18 Business Hotel in Orlando
Price Range: $117 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Point Hotel & Suites 3.5*
Number of rooms: 227
Official Description (provided by the hotel):
This full-service, all-suite, newly renovated luxury boutique hotel is quaintly tucked in the heart of Orlando on Universal Blvd, just minutes from International Drive and close to Universal Studios. The Point Orlando Resort provides a tranquil Florida experience that will have you feeling right at home. The Studio, 1 Bedroom Suites and 2 Bedroom Suites offer a variety of comfortable accommodations to suit your needs while enjoying resort-style amenities. ... more   less 
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Also Known As:
The Point Orlando Hotel Orlando
The Point Hotel Orlando

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