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The Point Hotel & Suites
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Reviews (5,078)
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3,381
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All reviewspoint orlandoone bedroom suitecabana barfull kitchenuniversal studiosinternational drivegrand suitewasher and dryerhuge bathroompool areawet n wildresort feethe general managerthe sofa bedjacuzzi tubfree shuttleshuttle service
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2,603 - 2,608 of 5,078 reviews
Reviewed October 11, 2013

The hotel is very convenient to Universal. Shared a two bedroom suite and had plenty of room. Resort fee includes shuttle to Universal which was helpful. Plenty of parking. Only negative was the service in the pool area. The first night there friends gave up and ordered pizza from nearby. Second night we ordered food and waited a really long time and then the "upgrade" that I ordered and paid for (sweet potato fries) wasn't provided and the response was a shrug and I could wait - given we had already been waiting over 30 min I declined. No offer of reimbursement for the food I paid for and wasn't given. Other than this the staff in the hotel very friendly and rooms and beds very comfy

  • Stayed: August 2013, traveled with friends
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Thank bd1209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Guest Relations Manager at The Point Hotel & Suites, responded to this reviewResponded October 14, 2013

We appreciate you taking the time to share your experience with the TripAdvisor community. Thank you for commenting on the friendly service you received from our staff and the comfortable accommodations that our suites offer. However, we are deeply disappointed to hear about the experience that you had at our Cabana Bar & Grille. This is far below the high standards that we usually provide to our guests. We appreciate you bringing this to our attention and will be addressing this internally. We sincerely apologize for the inconvenience and hope that you will consider giving us another chance when you return to Orlando.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

We just home from a weeks stay at Point Orlando Spa and Resort. I would recommend this hotel to anyone. We had such a good time. Our room was beautiful and very clean. It was well stocked right down to the Keurig and K-cups. The bed was plush and comfortable. I wish I could have brought it home with us. The staff was accommodating in every way. The pool area was gorgeous and so relaxing. The bar and grill was nice to have right there by the pool. Restaurant Row was close by so there were plenty of great restaurants to choose from each night. We can't wait to go back.
Sherryl and Steve Mueller, Matthews NC

  • Stayed: October 2013, traveled on business
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Thank Sherryl and Ste... M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Guest Relations Manager at The Point Hotel & Suites, responded to this reviewResponded October 14, 2013

Sherryl and Steve - we truly appreciate this wonderful review that you have written our resort. We are so glad that you had a wonderful time. Thank you for mentioning how comfortable and clean your stay was, including the high quality customer service. We look forward to welcoming you back!

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Reviewed October 11, 2013

I keep expecting to notice a difference when I return to the point,this will be our 5 the year in a row.but it is just as the first time,friendly and helpful staff great rooms,pool, pool bar and cleanliness .thanks for a great vacation. SEE YOU NEXT YEAR.

  • Stayed: September 2013, traveled as a couple
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Thank grace1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Guest Relations Manager at The Point Hotel & Suites, responded to this reviewResponded October 14, 2013

Grace, it was a pleasure to serve you during your trip in Orlando. It means so much to us that you continually choose us as your home in Orlando. Thank you for taking the time to write a review. We look forward to your return next year!

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Reviewed October 11, 2013

What a great find! Just down the street, from Universal, some people walking to the Water park and Universal. One bedroom with huge bath, balcony overlooking pool, and Living/Dining/Full Kitchen and W/D for $100/night AAA rate! There is a second Door so that you can rent the additional bedroom and make it a 2 Bedroom suite!

Really enjoyed relaxing by the pool and having a great flat bread pizza. Talked to businessmen, people in a class, families from CA, nice place. Staff was SO helpful! I would certainly stay there again. We also saw them setting up for a wedding - great place for that - they had a central second floor glass room overlooking the pool.

Room Tip: You can rent a suite, a bedroom or they have a third door to combine them into a great two bedroom suite for friends or families!
  • Stayed: September 2013, traveled as a couple
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Thank Linda_Henson_Sorrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Guest Relations Manager at The Point Hotel & Suites, responded to this reviewResponded October 14, 2013

Linda, thank you for taking the time to write a review! We are thrilled that you decided to stay with us and were able to experience our poolside atmosphere. The Cabana Bar & Grille serves some delicious sandwiches, flatbreads, and pizzas. Thanks for giving it a try! We do have the perfect setting for weddings & all types of events. We have plenty of space and some wonderful catering packages, so please do not hesitate to reach out if you are looking to host something in Orlando. We hope that you will consider staying with us when you return to Orlando again.

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Reviewed October 8, 2013 via mobile

My girlfriend and I had a wonderful stay here. Staff were friendly. Helping with any question you may have. Room was exactly what we need. Nice comfy bed and finally got to do some washing with the washing machine! All in all a great stay. Would stay again!!

Stayed: December 2012, traveled as a couple
Thank dutchman_vR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Guest Relations Manager at The Point Hotel & Suites, responded to this reviewResponded October 9, 2013

We appreciate you sharing your experience with the TripAdvisor community. We are delighted to know that you and your girlfriend had a wonderful stay with us. Thank you for commenting on how comfortable the bed was as well as the in-room amenities. We hope to serve you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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