We rented a two-bedroom suite with another family last week. We arrived Thursday afternoon and planned on staying through Monday. The first part of our stay was nice. We had fun at the pool, and despite a few ants, the suite was clean and comfortable.
Then the nightmare began. On Saturday, we noticed that several young teenagers had infiltrated the pool and resort area. No big deal. They were respectful and didn't cause any trouble. I had learned that most of them were there in Orlando for a basketball tournament. My wife, two-year-old daughter, and myself went to bed late on Sunday after a long evening at Downtown Disney. We were hoping for some quiet sleep before the 8-hour trip home to Atlanta.
About 1:30 AM, I was awakened by the stomping, running, smashing, sounds of destruction from the suite two floors above. Soon to follow was the awful sound of the fire alarm!
Now, we've stayed in plenty of hotels where some rowdy kids have decided that pulling the alarm makes for a good prank. It's sounds for about 15mins, then shuts off. This was not the case here. My wife runs outside to see all the sprinklers on full-blast, flooding the breezeways and all the rooms in the suites above. Needless to say, the water made it's way through the ceiling and into our suite as well. It flooded the bathrooms, hallways, and closets. The Fire Dept. arrived in time to cut the power to the entire building, then order the evacuation of all 5 levels of the suites. I was forced to pack all of our belongings, in the dark, at 4am. My two-year-old daughter was terrified! Since we had no place to stay, all of the displaced families piled into the lobby hoping for some answers and some assistance from the World Quest staff.
Instead, we were greeted with stern indifference by a young kid working the Front Desk named Nick. Nick's only advice to us was to find someplace else to go, then call his Manager on Tuesday. They would not help us find a room, nor would they be issuing any refunds for the displaced families. We were basically asked to leave with nothing but a business card in our hand. Nick's indifference quickly grew into hostility, and he actually engaged in a "stare-down" with one of the guests who refused to simply go away. This guest simply wanted some help and some answers, but instead got Nick.
Soon after, another gentlemen arrived who was reportedly the "Building Engineer". He was much more civil, and had to physically restrain this Nick character and take him to a back room. He made some phone calls, then told all of us that they had made arrangements for us all to stay at the Gaylord Palms, just down the street. Somewhat relieved, all 6 or 7 families packed up the cars and drove to the Palms. There, we were greeted by a very friendly staff, but also informed us that World Quest had made no reservations or arrangements, and they would be happy to accept our payment of $250 for the night. It is now 5:30 AM, by the way. So...., back to World Quest we went. There, again, was Nick. This time he had a different attitude, and assured us that the arrangements were made at Gaylord Palms. We verified this over the phone before returning, so...., back to Gaylord Palms we go.
Now, this place is amazing! The staff was awesome and the place is incredible. Since we didn't get "checked in" until well after 6am, they told us to ignore the checkout time of 11am and sleep as long as we like. We slept as well as we could. My little girl was now sick after staying up all night, wet and cold. But the room was quiet and clean. Because of all this, we didn't leave Orlando until 3pm, which put us back in Atlanta very late. i was forced to take an additional day off from work just to rest and recover from this disaster.
So what caused the fire alarm to go off? As is turns out, the teenage boys staying in Suite 507, we left alone while their parents went to the clubhouse / pool for some wine and pizza. The boys decided to completely trash the place, throwing food, plates, garbage, drinks, etc. off the balcony and into the parking lot below. Apparently, their attention soon turned to the vacuum cleaner stashed in the closet. Somehow they managed to "blow up" the vacuum, which tripped the fire alarm and all of the sprinklers. I only know this because I over heard the argument between the Father that was drinking at the pool, and the son that led the destruction of the suite. This was also verified by the Fire Fighter that held a flashlight for me so I could pack my family's belongings at 4am.
Now, I understand that kids will be kids. There was no way that World Quest could have predicted, or prevented this situation. What they could have done, however, was remember that they are in the customer service and hospitality industry. When you have 6 families standing in your lobby, wet, exhausted, and confused, you owe them a little more than a business card, and the indignation of an individual like Nick. This was our first trip to Disney as a family. I can only hope that our daughter has memories of Cinderella's Castle, and not standing in the parking lot of World Quest, terrified, wet, and cold. Surrounded by fire truck's, police cars, careless teenage boys and the garbage that they threw from the balcony.
We will return to Disney soon. I owe her a better trip than that. And I can assure you that we will NOT stay here.
- Official Description (provided by the hotel):
- The Mediterranean-inspired WorldQuest Orlando Resort is the perfect all-suite hotel for your Florida vacation. WorldQuest Orlando Resort is located just one mile from Walt Disney World and a short drive from SeaWorld, Universal Studios, and Epcot Center. International Drive South, scores of delicious restaurants and designer shopping are minutes away. Each of our condominium-style 2- and 3-bedroom suites features a full kitchen, 2 full bathrooms, separate living and sleeping areas. Welcome to your home away from home! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Vacatia, getaroom.com, Priceline, Evoline ltd, TripOnline SA and Cancelon so you can book your WorldQuest Orlando Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Worldquest Orlando Hotel Orlando