I recently made a trip to the Kidani Village villas to celebrate my 50th birthday. Everything about the resort was fantastic. Extremely friendly staff, beautiful hotel, and a fabulous room. Had an exceptional meal that night at Jiko at Jambo House. Everything was going along perfectly until I awoke at 2:30 in the morning to bites, and when I got up and turned on the lights, discovered many bedbugs in my sheets and on the pillows. I immediately called the front desk, and within minutes a wonderful manager (Vicky) was at our door with a bellman to move our things to another room. Once in the next room, an exterminator appeared and they stripped off the sheets in the new room, and he did a thorough inspection of the mattress, bedposts, and room walls to make sure there were no bugs in the new room (there were none). Minutes later, another person showed up with all new sheets and remade the bed. Vicky stayed with us until she was sure everything was good, and she made arrangements for us to have a complimentary buffet breakfast the next morning (which was delicious), and while we were at breakfast, came to our room and took all of our clothes and luggage for heat treatment in case any of the bugs got into them. She then told us to go to the gift shop and purchase any clothes and carry on luggage we needed to get back home, all at no cost to us. When I arrived home later that night in Atlanta, I got a call from the hotel to tell me our clothes and luggage were already back from treatment, and would be overnighted to us the next day.
My main reason for writing this review is to let people know that bedbugs can be found anywhere, and are an unfortunate reality these days in even the best hotels. The way Kidani Village handled the problem was fantastic, and that is why I would stay there again. (I'd strip off the sheets and check the mattress first next time.) The staff was incredibly helpful and kind especially with such an unpleasant encounter with these bugs. Thanks again to Vicky and the wonderful staff for handling this in such a wonderfully kind manner!
- Official Description (provided by the hotel):
- Escape on your own African safari adventure at this magnificent resort hotel. Inspired by the traditional African kraal, the horseshoe-curved design offers exquisite views of lush savannas-where over 30 species of African wildlife freely roam. Delight in dazzling pool areas, exciting animal programs and all the comforts of home in our spacious studios and multi-bedroom villas. ... more less
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- Also Known As:
- Disney`s Animal Kingdom Villas - Kidani Village Hotel Orlando