We stayed at this property for 2 nights, the first morning 4 of us arrived at breakfast at 9:30, we went to the buffet but when we returned to our table we noticed no silverware on ANY of the tables. We waited a minute or two for the waitress, then went to the kitchen and yelled in for help, no response. Finally I went into the kitchen and got silverware and napkins for all of us. The hotel clerk was on the phone re time. The waitress breezed through later but never asked us if we needed anything.
the 2nd night the ac started making a noise at 2:30 in the morning, I shut it off. When we got up, our bill was under the door. Our breakfast was $20 when it should have been $10. Our companions were charged $105.00 on their bill.
I complained about the AC and the clerk said that there was nothing she could do but I could call back and speak to the manager later. I'm standing right next to the "Satisfaction Promise" sign on the front desk. "Not satisfied, you don't pay, Guaranteed"
Apparently the sign only faces out and is not read by the employees. I mentioned the promise so she then did not charge us for breakfast.
I'm also a Hilton member so this was not the usual Hilton property.
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- Also Known As:
- Hilton Garden Inn Jacksonville Orange Park Hotel Orange Park
- Hilton Orange Park
- Orange Park Hilton
- Hilton Garden Inn Orange Park