We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“stayed for a night”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Southside Hotel & Suites
Ranked #3 of 12 Hotels in Orange Park
Certificate of Excellence
Reviewed August 2, 2013

we stayed at this hotel for a medical procedure being done a couple of miles down the road. the location was very convenient for what we needed it for. the front desk when we called for the room was very accommodating we explained my other person with me was a smoker so they suggested we take a bottom floor room which was very nice, and worked out very well. we asked if they had a guest laundry so could get a load done while there and they did so brought one load of laundry with us. we got checked in without a problem and I was excited to learn the guest laundry was on the bottom floor and would be very convenient. the room appeared to be clean quite small and the hotel itself is older. I went to do the load and they one washer was being used so looked at the time and figured the washer had 32 min. so figured would check back then and I did to find another load was in and the dryer now being used again 31 minutes to go so checked again. this being 4:30 decided to be back at 5:00pm to make this a shorter story at 7:30 pm went to the front desk young man and explained nothing had moved in there for hours. he went into the room and thru all the clothes wet and dry onto the table and walked away. I was shocked but thru my clothes into the washer and then had to watch it closely as I figured if and when anyone came back for them would do something to mine thinking I had done that to theirs. I spent the next couple of hours watching my clothes closely and finally getting the load done by 9:15 and no one ever came back for the clothes. at this point I have decided the guy at the front desk was doing laundry or at the least, one of the strange men hanging around the lobby all night was doing laundry at any case was not the convenience and lovely evening I had hoped for. I feel the breakfast was ok and the room ok but certainly not for the price.

Room Tip: unless you have to stay here I would keep looking
See more room tips
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank brendacole11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this reviewResponded August 3, 2013

Thank you takng the time to write a thorough review. We appreciate hearing about your experience, good and otherwise. I have shared your comments with the General Manager and we will use them to provide a superior experience to guests in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (378)
Traveler rating
Traveler type
Time of year
Language

323 - 329 of 378 reviews

Reviewed July 24, 2013

Perfect hotel for my needs when in the area visiting a friend who works overnight at the naval air station. They are very accomodating about early and late check-ins/outs. The breakfast is good and the hotel and rooms are always clean. Wifi works perfectly well. Easy access to interstate and local shopping entertainment.

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this reviewResponded July 26, 2013

Thank you for your kind words. I hope we see you again!

Doug

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

Comfortable and inexpensive. Morning breakfast is good but I would recommend some cut fruit. Rooms do not have central air and the window units are noisy. It's just off the 295 loop but no direct access. Easy to get to the race track and NAS from there.

Room Tip: No real suggestion other than teh price is right and location is acceptable for the attractions ther...
See more room tips
  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Pedro C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this reviewResponded July 26, 2013

Thank you for your thoughtful review. We look forward to seeing you again soon!

Doug

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2013

We have had to stay at this hotel on two separate occasions. Both times we had Cock Roaches in our room. The first stay there were two cock roaches crawling on our bed then second time by the sink. I will never stay at this hotel again. It is filthy, infested with roaches and when you enter/exit the hotel there are dozens of wild diseased cats. The house keeping person that "cleaned" our room reeked of cigarettes. I wouldn't even allow the person in our room. Overall I think this hotel needs a visit by the health department and need to clean up the hotel.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Floridagirl253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this reviewResponded July 15, 2013

We are sorry for your experience. Please know that we have these situations dealt with professionally as soon as we are made aware of them.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

This room was wonderful!! 2 separate rooms both clean.. Bathroom was clean.. we had fun at the pool...Breakfast was good...Was easy to get to off of the interstate..Very convenient to Orange Park and Jacksonville...Close to good restuarants..

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 29melissas29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this reviewResponded July 10, 2013

Thanks for your nice review! I'm glad you had a good experience, and we hope to see you again!

Doug Doan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

Great military rates. My sister and I stayed with four children, 9 and under, in a suite and we had an enjoyable experience. Never heard the neighbors, felt safe in spite of it being off the highway, the staff was friendly and the hot breakfast was a nice perk. Especially enjoyed the lemon water provided daily in the lobby. Very refreshing in hot Jax! Good stop off place...

Room Tip: Second floor was quiet and had great wifi.
See more room tips
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chrissy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this reviewResponded July 10, 2013

Yes, the lemon water seems to be a big hit! Thanks for your kind review and we look forward to your next stay.

Doug Doan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013 via mobile

I really like this hotel and it's staff. We have stayed here many times. The rooms are large (suites) and the breakfast is good. The location is close to everything, yet secluded and secure. Also great water pressure and thick walls (you can't hear the neighbors). Sometimes depending on the floor we stay on, we have Internet problems with a poor wifi signal. I was very disappointed this trip with the carpet in our room. It was so dirty our feet turned black just from walking on it. It was so disgusting! I took pictures of my wife's feet after she walked on it. If they would replace or at least steam clean the carpets and get better wifi routers, I would give this hotel a better rating because I really do like this place.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank Jupiterpike1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this reviewResponded July 1, 2013

I am sorry for your experience. We were able to steam clean the carpet in question and the problem is taken care of. Thanks so much for letting us know about it!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Orange Park
0.4 mi away
Hilton Garden Inn Jacksonville Orange Park
0.3 mi away
Days Inn Orange Park/Jacksonville
0.3 mi away
Holiday Inn Hotel & Suites Orange Park
Show Prices
Show Prices
Show Prices
1 mi away
Stay Suites of America
Stay Suites of America
#9 of 12 in Orange Park
87 reviews
1.8 mi away
Country Inn & Suites by Radisson, Jacksonville, FL
0.4 mi away
Fairfield Inn & Suites Jacksonville Orange Park
Show Prices
Show Prices
Show Prices

Been to Best Western Southside Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Southside Hotel & Suites

Address: 4580 Collins Road, Orange Park, FL 32073 (Formerly BEST WESTERN Southside Hotel & Suites)
Phone Number:
Location: United States > Florida > Orange Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Orange Park
Price Range: $84 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Southside Hotel & Suites 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
NEWLY RENOVATED!! The Best Western Southside Hotel & Suites is newly renovated inside and out! We have a new upscale dining area, new furniture, wallpaper, paint, furniture, carpet and bedding! We are conveniently located to I-295 and a large portion of Orange Park's entertainment area. Less than one mile to Orange Park Kennel Club and Poker Room, Orange Park Mall with a variety of restaurants, stores and movie theater. A huge selection of dining options are also nearby. A free HOT breakfast is available every morning! Our staff has the "can do" attitude to meet almost any request! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Best Western, Expedia, Travelocity, Hotwire, Priceline, getaroom.com, Orbitz, HotelQuickly, Cancelon and TripOnline SA so you can book your Best Western Southside Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Orange Park
Orange Park Best Western
Best Western Hotel Southside

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing