I recently checked into this hotel for a business trip. I knew I wasn't staying at a resort, but just looking for someplace clean and comfortable. I was pleased with the front desk at check in (great freshly baked lemon drop cookies). I got into the room and was also happy with the accommodations. I woke up the next day, went to my conference, and returned to my room late to find both keys weren't working. I went to the front desk and found they were doing construction on my floor and I had to be moved. It was an inconvenience but I understand booking debacles can happen. Unfortunately when I got to my new room there was one disaster after another. I spoke many times to the nice front desk assistance, who tried to make it right. I woke up the next day still unsatisfied. I stopped at the front desk to explain my concerns, before leaving for work. I returned to be greeted by the GM. They explained they took take of all my concerns. I asked for her to take a walk to check out the “refreshed” room. Their staff really went ABOVE & BEYOND to “make things right” (Big shout out to the maintenance & cleaning teams!). I sensed a bit of anger/resentment when I had asked for one additional thing (new shower matt…one I could stand on), however she did as promised and ensured I was satisfied. Overall I would recommend this hotel if for any other reason, the very accommodating leadership team they have in place.
- Official Description (provided by the hotel):
- The Holiday Inn Express Orange City/Deltona is located just off I-4 and is close to Stetson University and Lake Mary Business Parks. Easy on & easy off makes this hotel the perfect location for business or leisure travel. Our luxurious hotel offers a variety of suites and spacious guest rooms to accommodate nearly every person and family. For those with allergies, this is a non-smoking and pet free hotel. Amenities include: outdoor screened pool and whirlpool, free local phone calls, a well equipped fitness center, and a free Express Start breakfast bar including a variety of hot menu items. Close to local restaurants, corporations, and attractions. For business or leisure, the Holiday Inn Express Orange City/Deltona is your smart choice for overnight accommodations. Getting there has to be fast and convenient too. Only minutes from Deland and Sanford/Lake Mary business parks, you'll spend less time in the car and more time doing what you came to Central Florida to do.Wireless Internet is available in the lobby and breakfast bar areas, while wired high-speed Internet is available in the guest rooms. We welcome you to visit Orange City, Florida and Stay Smart at the Holiday Inn Express Hotel and Suites. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Orange
- Holiday Inn Orange City
- Orange City Holiday Inn