The only professional person I met was Alberta. She was great. This is the second time we've stayed at this hotel. We booked two rooms for the district horse show last year, and they double billed the charges, and added a security charge of $40 per night per room, this took another 10 days to get removed from my charge card.
When I checked in on Friday 05-03-2013 I was greeted by Alberta at the front desk. I explained that I wanted to be charged only for room charges, and not any security, and that I would pay cash for that if required. She was very professional, and ran only the amount for the 2 rooms for Fri, and Sat. nights.
She said she would run the card for the third room on Sat. when my son checked in. As of 2:00PM EST 05-05-13, I have been billed twice for the room Plus additional charges of $30.00 and $10.00, But nothing was charged to the room , When you call the front desk , they won't explain the charges, and transfer you to a general manager voice mail , who says she won't be in until Monday. I'm sure I have close to $150 that I won't have access to for the next ten days. NEVER STAYING HERE AGAIN FOR ANYTHING!!!!!
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites Orlando Ocoee is centrally located to the metro Orlando area with easy access to the Florida Turnpike, SR408 (East-West Expressway) and SR429 (Western Beltway). Nearby businesses include Manheim Florida Auto Auction, Health Central Hospital, West Oaks Mall, National Training Center (NTC) and Duke Energy. Neighboring cities include Windermere, historic downtown Winter Garden, Orlando, Clermont and Apopka.Downtown Orlando and the business district are a short 15 minute drive via the SR 408 expressway. The Central Florida Fairgrounds & Citrus Bowl are 10 minutes, Amway Center (Orlando Magic Basketball) is 15 minutes from the hotel. The Orlando Orange County Convention Center is a quick 20 minute drive by expressway. The LDS Orlando Temple is just a 15 minute drive.Orlando's world class attractions are all accessible by expressway from the hotel. Universal Studios Orlando is just 15 minutes, Sea World Orlando 20 minutes and Walt Disney World Resort 25 minutes. ... more less
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- Also Known As:
- Courtyard Orlando Ocoee Hotel Ocoee
- Courtyard Ocoee
- Ocoee Courtyard
- Ocoee Marriott