first time ever having stayed in a Red Roof, doing so in Ocoee Fl. 12-16 thru 12-23-2011. Chose it per decent reviews, but must say I was very disappointed and dissatisfied. Was booked for 7 nights, and in that time my room was only cleaned once. On 2 occasions I placed the Maid Service Request sign on the door before leaving ... and upon returning would find it had been turned to the Do Not Disturb side. Upon complaining to the front desk, the attendant (who was very receptive & pleasant) stated she would note this, advise the General Manager Paige who would also contact me, and make a note to housekeeping to clean the room. I did NOT place the sign out after all this ... and upon my next return, still no clean room AND a huge cockroach crawling up the wall, as well as NO contact from GM Paige. Upon complaining again, I accepted another room and an additional night comped and ended up in a room between whomever bouncing off the walls with their stereo's cranked up till about 2 a.m. Other than the housekeeping attendant at the front desk, that wanted to argue that the rooms always get cleaned (LMAO) and that they are doixng away with the housekeeping/do not disturb signs??? ... all other staff I encountered were pleasant and helpful. I'd recommend paying a little more and staying away from this place as they proved to me you get what you pay for. Highly doubtful I'll EVER stay at a Red Roof after this experience ... and will certainly never stay at the one in Ocoee Fl.
- Official Description (provided by the hotel):
- Red Roof Inn Orlando West - Ocoee, FL is a pet friendly, family friendly hotel. This hotel is close to Universal Studios, Walt Disney World Orlando International Airport (MCO), State Road 429, Florida Turnpike and State Route 408. The Red Roof Orlando West - Ocoee is also close to historic downtown Winter Garden, Valencia State College, Amway Center, South Lake Hospital's National Training Center (NTC) in Clermont, Oakland Nature Preserve, West Orange Bike Trail, SYSCO, Health Central and Progress Energy. Red Roof Orlando West features contemporary furniture, bathrooms with marble countertops, a comfortable easy chair, free high speed internet connection, flat screen TV, a 24 hour coffee bar, a business center, an outdoor pool, a coin laundry facility, interior corridors and an elevator. "Happy Hour" it is being served in the lobby from 5pm-7pm, 2 beers to those 21 and older or two bottles of water 20 and under. Selected rooms offer mini microwave and refrigerator unit. One well-behaved family pet per room is welcome. ... more less
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- Also Known As:
- Red Roof Inn Orlando West Hotel Ocoee
- Red Roof Inn Ocoee
- Ocoee Red Roof Inn