Being in the service business, and traveling much to often for business, I am all too familiar with dealing with complaints from customers from time to time. It is most welcoming to receive commendations on our service delivery when our customers see appropriate. Most over look the extraordinary performance as it means having to go out of your way to acknowledge this. For that reason on my recent stay at the Hilton in Ocala Florida I felt it important to note truly extraordinary service and performance by their staff. The first was Brittany in the restaurant. She was extremely professional and accommodating. She made our dining experience most enjoyable. She could not do enough to make our dinner enjoyable with great service and detail. Brittany even so far as to asking the kitchen to accommodate my 94 year old mother in law's request "for just a light sandwich." She could have easily said there are some sandwichs on the dinner menu but she saw that was not the light sandwich Mom was looking for. Brittany is an employee that the hotel should be very proud of. Additionally, Kaitlin at the front desk and Mitchell in the Honors lounge were employees that demonstrated a real desire to make this visit for us a great one with thier service and attention. We have stayed at this hotel a number of times and plan to do so whenever our travel takes us in that direction. My strong suggestion is to enjoy this hotel, staff and all that they have to offer when you can.
- Official Description (provided by the hotel):
- The Hilton Ocala is truely a "Piece of Paradise in the Heart of Horse Country." Located just off I-75 at SR200 you will find the area's most popular restaurants within walking or a short drive distance from the hotel. At the Hilton Ocala, you will find every comfort of home or office. Each room features comfortable, plush bedding, ample work-desk space, modern decor, and more. Our 8th & 9th VIP floors include access to our 9th floor VIP lounge with morning continental breakfast, evening appetizers, drink specials, and more.When it's time to relax, induldge in our large outdoor heated pool or whirlpool, or just relax on our enormous pool deck. If a little exercise is part of your day, take a jog outback in the glade and visit Buddy, our resident Clydesdale horse, and enjoy our outdoor fitness stations or workout in our well-equipped in door fitness center.The Starting Gate lobby bar is perfect for a cool beverage, dinner, or late night snack. Arthur's Restaurant is on of Ocala's most popular dining destinations open for Breakfast, lunch, dinner, and Sunday Brunch. ... more less
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- Also Known As:
- Hilton Ocala Hotel Ocala
- Hilton Hotel Ocala
- Ocala Hilton Hotel