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“The most awesome Stay”
Review of Hilton Ocala

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Hilton Ocala
Ranked #3 of 34 Hotels in Ocala
Certificate of Excellence
GreenLeadersGold level
Reviewed December 31, 2013

We were celebrating our 30year Class Union, Forest & Vanguard Class of 1983. The staff was so awesome anything we needed was provided and Pam Hitchock is the greatest. The rooms were great, breakfast was awesome. I would stay here again and again. Katherine

  • Stayed: December 2013, traveled with friends
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Thank Katherine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl K, Manager at Hilton Ocala, responded to this reviewResponded January 1, 2014

Congratulations on a fun and successful 30 year reunion! It's always fun being part of a special event that creates memories. Our special event and banquet staff is second to none, and no matter if it's a small business meeting or a large social event we handle every detail with care. Hope we can be part of the 40th year reunion. Happy New Year

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Reviews (1,828)
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1,481 - 1,487 of 1,828 reviews

Reviewed December 30, 2013

Decided to have a birthday brunch here at short notice. It went very smoothly indeed - David pulled out all the stops to ensure that.(He even went shopping early on the Sunday morning for balloons and table decorations!!- thanks David) Creative menu, attentive and friendly staff and unbeatable prices - fantastic experience overall. Will certainly return when we are next in Ocala.

  • Stayed: December 2013, traveled with family
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Thank thethreeofus41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl K, Manager at Hilton Ocala, responded to this reviewResponded December 31, 2013

Great to hear your Birthday brunch went perfectly! David Lewis is certainly one of the finest restaurant management professionals in North Central Florida and Hilton Ocala is proud to have him as part of our staff. Arthur's Bistro continues to be one of the finest restaurants in the area - you will see new menus and other creative ideas at Arthur's as we head into 2014.
Please let us know the next time you are heading our way so we can anticipate your visit and say hello in person.

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Reviewed December 30, 2013

Was disappointed with the overall service at this property. We were told by reservations that breakfast was included in our price but then in the morning when we went to get our vouchers they argued with us versus honored our booking. And in the end the breakfast was not that good. Overall the rooms were clean and comfortable.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Leanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl K, Manager at Hilton Ocala, responded to this reviewResponded December 31, 2013

We can totally understand your frustration with something as simple as breakfast being included. Our hot & healthy breakfast buffet features everything from fresh fruits and pastries to everything you can desire...including make-your-own waffles. If fluffy scrambled eggs are not to your liking, you can simply ask your server to have the chef prepare them anyway you like...all included in our morning buffet experience.
We have discussed your visit with our team and assure you that your next visit will be wonderful.

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Reviewed December 29, 2013

Me and my husband stopped here overnight on our way to Tampa back in July. We came in pretty late at night--probably at 10 or 11 PM. The front desk staff was great despite the late hour and lack of reservation, and we got our room for just $79. They also put us on the concierge level because we had military ID's which was a very nice perk.

This hotel shows its age with the decor, but the rooms are nice and clean. Breakfast was good with good service and we got complimentary coupons for the breakfast (it might not be free with every room, but with ours it was). We also got good service at the bar.

We wound up staying two nights instead of just one, because by coincidence, the Ocala Comic Con was there the same weekend we showed up. We are nerds and it worked out perfectly. The conference center/ballrooms used for the convention had plenty of room for all the vendors and guest appearances. The front desk staff easily processed our request to stay an extra night and we did not have to move rooms or anything like that.

We did not use the pool or anything so I can't really comment on all that. But this hotel did the job in a pinch and it wound up being an excellent weekend before we headed to Busch Gardens.

  • Stayed: July 2013, traveled as a couple
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Thank Gina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl K, Manager at Hilton Ocala, responded to this reviewResponded December 31, 2013

Cudos on snagging the government rate on your stay while visiting. The actual Government rate for this market is $83, as long as you do have the proper active military ro government ID...as we always value our military and public service guests.
The Ocala Comic Con event certainly brought a lot of visitors to our facility that weekend, and we will have that event back again next yaer...we hope to see you again

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Reviewed December 27, 2013

We have stayed here before and we had good reviews for the property. However, we stayed here Christmas Eve and we were disappointed. Although the staff were still friendly and knowledgeable as usual, our room was run down and a bit dirty. Based on the condition of our room the hotel needs to be repaired and redecorated. Also, housekeeping needs to do a better job. I found hairs and scum around my sink. These sorts of things really bother me and make me feel uncomfortable. I must say that the bed was very comfortable and there were plenty of pillows. Also, the linens seemed to be very clean and in good repair. Since we often travel to Ocala I hope the hotel cleans itself up soon. Generally this is a nice property that offers amenities other hotels in the area do not.

  • Stayed: December 2013, traveled as a couple
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Thank Angelafoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl K, Manager at Hilton Ocala, responded to this reviewResponded December 28, 2013

Thank you so much for your comments....both good and poor. You are correct that we take great care in upkeep and cleanliness of this property. However it is unfortunate that sometimes the condition or job by a team member fails to leave a room that meets your expectations.
Yes...the beds are wonderful, and we always have fresh new linens, etc. We have shared your comments with the management team and will ensure you that attention is paid to the finer details each and every time. we look forward to seeing your further postive comments during your next visit.

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Reviewed December 26, 2013

Overall, room was clean, quiet, and spacious. I would have rated it better. But I feel for the money, there should be free breakfast. The pool could be cleaner. I booked using a family member's card(with permission). When I got there, I could not claim my reservation. Even though my name was on it. And they ask who the person is that will be staying. So make sure, the family member/cardholder is present. OR have cash.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl K, Manager at Hilton Ocala, responded to this reviewResponded December 28, 2013

Your comments were appreciated and shared with our team. I am glad that you understand the caution we take in protecting the credit card information used by our guests. When a reservation is made and guaranteed with a credit card, that card must be presented at check in or you will need to present a different method of payment. This is always to protect the cardholder used to reserve the room...something we take very seriously.
we look forward to your return visit to Ocala and calling HIlton Ocala your home away from home.

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Reviewed December 20, 2013

Checking in to a smoking room with no ashtray. Calling security and getting a response 25 minutes later, not once, but twice. Maid service was non existant. Noise from music downstairs was irritating the second night. Just the base from music was ringing in my ears for four hours. Coffeemaker not working properly. Front desk employee acting like she was doing me a favor, for giving me half off my room the first night. Very little compensation for missing three hours of sleep in the middle of the night

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank buskirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl K, Manager at Hilton Ocala, responded to this reviewResponded December 24, 2013

Reading your review caused well-warranted concern with our management team here at Hilton Ocala. Our status as the most sought after full-service hotel in the area was certainly not reflected in your comments. When we fail to deliver what is expected, it is our mission to make sure you have the opportunity to come back and experience what we are know for...a team of professionals delivering an extraordinary experience. I urge you to contact our management on your next visit through Ocala so we can research this with you and treat you to a perfect stay. Safe Travels

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Additional Information about Hilton Ocala

Address: 3600 SW 36th Ave, Ocala, FL 34474-4474
Phone Number:
Location: United States > Florida > Central Florida > Ocala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Ocala
#3 Business Hotel in Ocala
#5 Romantic Hotel in Ocala
#5 Family Hotel in Ocala
Price Range: $118 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Ocala 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
The Hilton Ocala is truely a "Piece of Paradise in the Heart of Horse Country." Located just off I-75 at SR200 you will find the area's most popular restaurants within walking or a short drive distance from the hotel. At the Hilton Ocala, you will find every comfort of home or office. Each room features comfortable, plush bedding, ample work-desk space, modern decor, and more. Our 8th & 9th VIP floors include access to our 9th floor VIP lounge with morning continental breakfast, evening appetizers, drink specials, and more.When it's time to relax, induldge in our large outdoor heated pool or whirlpool, or just relax on our enormous pool deck. If a little exercise is part of your day, take a jog outback in the glade and visit Buddy, our resident Clydesdale horse, and enjoy our outdoor fitness stations or workout in our well-equipped in door fitness center.The Starting Gate lobby bar is perfect for a cool beverage, dinner, or late night snack. Arthur's Restaurant is on of Ocala's most popular dining destinations open for Breakfast, lunch, dinner, and Sunday Brunch. ... more   less 
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Also Known As:
Hilton Ocala Hotel Ocala
Hilton Hotel Ocala
Ocala Hilton Hotel

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