If you have a large group (11 families)......do yourself a favor and don't stay at this hotel. They don't want your business and they treat you like you are not paying customers/guests/clients. I have stayed in numerous hotels across the country for business and leisure and I have never in my life been treated as poorly as I have at this hotel. (They apparently had a bad experience with a sports team earlier this year.....and they took it out on us.) We felt uncomfortable and unwelcomed the entire stay. They made us sign a "code of conduct" and sit through a parent meeting where we were talked to like 1st graders as management read the rule book to us. When I asked if they required all families with children to sign the code of conduct upon check-in or sit through this property orientation.....I was told "No". (There were other families with children staying on the property.) I understand delivering the message that we, as parents, need to monitor our children's behavior and be responsible for their actions......but it was delivered inappropriately. Our team has stayed at various hotel brands across the southeastern United States (Embassy Suites, Marriott, Courtyard by Marriott, etc.) and we have never been treated like this......or have our children caused a problem on a property. I can only speak for myself, but I will NEVER stay at another Homewood Suites property again.....and I will tell everybody I know who is involved in youth sports programs....your team is not welcomed at Homewood Suites.
- Official Description (provided by the hotel):
- Welcome to Homewood Suites by Hilton - Ocala at Heath Brook, your home away from home in the Horse Capital of the World! Whether you are visiting our fair city for business or pleasure, Homewood Suites Ocala offers all the comforts and conveniences of home. Opened in November 2007, the hotel is located just off of Interstate 75, Homewood Suites Ocala is THE choice for the extended stay traveler. Hotel features fully-equipped suites, complimentary full buffet breakfast and more. ... more less
- Reservation Options:
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- Also Known As:
- Homewood Suites Ocala At Heath Brook Hotel Ocala
- Homewood Ocala
- Ocala Homewood Suites