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Homewood Suites Ocala at Heath Brook
Ranked #8 of 34 Hotels in Ocala
Certificate of Excellence
Miami
Level 6 Contributor
124 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“What happened?”
Reviewed February 25, 2013

I reviewed the Homewood a few months back very positively. We were back for the weekend past and was very disappointed in two facets of our stay. First, the carpeting in the hallway on the first floor was stained and filthy. Though I realize this is a very high traffic area it seems that no one has shampooed that carpet in years. Second, the brekfast was far more limited than in the past. The "make your own waffle" station was removed 0on Sunday as they had french toast sticks on the general menu. Cmon guys, can things be that bad that you cant allow guests to make a fresh waffle?

Room Tip: On the first floor ask for a room facing the pool-at night its quieter.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank MiamiLouH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodGMOcala, General Manager at Homewood Suites Ocala at Heath Brook, responded to this review, February 27, 2013
Thank you for your comment. We value your stay with us. We are in the process of replacing all of our carpet in the entire hotel. We actually started this process a couple of months ago as we are getting all design approved and ordering done. As far as the breakfast we do have guests that stay with us that request those things and we try to fulfill every request. Thank you again and we hope to see you in the future.
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559 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
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English first
Level 6 Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed February 9, 2013 via mobile

This was a very pleasant stay for one night on our way to Disney. Loved the kitchen and floor plan. Was able to cook dinner instead of eating out. Friendly staff and very clean! Nice basketball court and pool/ hot tub. Great location!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole0102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, AK
Level 1 Contributor
1 review
Reviewed February 2, 2013

The suites are very nice and quite large. The continental breakfast was good, and I appreciated the free manager's reception although we were only able to attend on one night. The receptionist was very unprofessional. We had to wait about ten minutes while she was on the phone with other customers and she never greeted us or apologized for the delay in checking in. When she finally did check us in, she advised that since "people couldn't read, we might get a check out notice after the first night, although we were booked for two nights. " This was not very re-assuring, but it was true- we did get a check out notice under our door after one night. The hotel needs to improve its reception area- to hire more professional staff and improve their computer system so that guests can check in for two nights without a hassle. The pool and jacuzzi were warm but the hotel needs to keep them clear of debris.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JCK497
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
1 review
Reviewed February 2, 2013

Although the hotel itself was great, the customer service was awful. The check in person was surly, the rooms were not ready at 3PM and the breakfast food and service were horrific. No one followed instructions. 10 rooms were reserved with specific instructions that ech person at check in would provide a credit card for billing. Each person gave their card at check in, however my card that was holding the reservation only was charged 3 times and a week later and way too much of my time and aggrevation, the issue has not yet been resolved.

  • Stayed January 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodGMOcala, General Manager at Homewood Suites Ocala at Heath Brook, responded to this review, February 4, 2013
Thank you for your response. I wish for you to email me or call me at the hotel so I can find out exactly what happened with your stay. 352-369-4610. We are commited to excellence and would like to get your situation taken care of. Thank you again.
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Ocala, Florida, United States
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 24, 2013

lPast December wife and I spent the night there - great comfort - Super morning breakfast - will surely stay there another time - they will also give you a break on an extended stay if you are in town visiting a sick friend or relative across the street at West Marion Hospital. Now that's being compasionate.

Room Tip: Corner suites are large and sunny
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  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
Thank Andres R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hayesville, nc
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 23, 2013

Consistent Quality...friendly and helpful staff on a newer property combine to make this an excellent choice. Just minutes off the interstate yet a very quiet location adjacent to an outside shopping mall. Great breakfast every day and supper Monday through Thursday.

Room Tip: All rooms are good.
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnlHayesville_Nc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly, Massachusetts
Level 6 Contributor
514 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 302 helpful votes
Reviewed January 19, 2013

I stayed at this hotel for 2 nights in November 2012 while visiting family in the area. I was impressed by the cleanliness of the hotel and the size of the room. I am a Hilton member, and this was my first stay (but definitely not my last!) at a Homewood Suites. The one-bedroom suite had a nice sized siting area, and the bed was quite comfortable. The only negative was that the small table also doubled as a work space, making it a little awkward. Although I didn't use it, the pool area, basketball court, and putting green were a nice perk. It was a long walk from the front desk to my room, so I would recommend parking as close as possible to the elevator closest to your room (I think there are 3). Breakfast was a standard hotel breakfast, and I wished I had been there during the week to check out the evening meals, as the menu sounded great! The hotel is adjacent to the Heath Brook shopping area, including many stores and Mimi's Cafe. Overall, a great, clean place to stay in the Ocala area.

  • Stayed November 2012, traveled solo
    • Value
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Helpful?
Thank lirwin13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Ocala at Heath Brook

Property: Homewood Suites Ocala at Heath Brook
Address: 4610 SW 49th Rd, Ocala, FL 34474-6262
Phone Number:
Location: United States > Florida > Central Florida > Ocala
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Ocala
#6 Family Hotel in Ocala
#7 Romantic Hotel in Ocala
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites Ocala at Heath Brook 3*
Number of rooms: 99
Official Description (provided by the hotel):
Welcome to Homewood Suites by Hilton - Ocala at Heath Brook, your home away from home in the Horse Capital of the World! Whether you are visiting our fair city for business or pleasure, Homewood Suites Ocala offers all the comforts and conveniences of home. Opened in November 2007, the hotel is located just off of Interstate 75, Homewood Suites Ocala is THE choice for the extended stay traveler. Hotel features fully-equipped suites, complimentary full buffet breakfast and more. ... more   less 
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Also Known As:
Homewood Suites Ocala At Heath Brook Hotel Ocala
Homewood Ocala
Ocala Homewood Suites

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