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“Great location and service, "different" in a good way than your typical Holiday Inn” 4 of 5 stars
Review of Holiday Inn Hotel & Suites - Ocala Conference Center

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Holiday Inn Hotel & Suites - Ocala Conference Center
Ranked #7 of 37 Hotels in Ocala
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great location and service, "different" in a good way than your typical Holiday Inn”
4 of 5 stars Reviewed June 26, 2013 via mobile

Stayed here as we were traveling through. Comfortable beds, neat lobby, great service from the girls at check in desk. The only thing I didn't really like was not having an included continental breakfast, but they told me that so probably wrong to complain. This is a moderately upscale area and probably why it is a little pricey as we did spend a little more than I wanted for a place to sleep. If in the area I would definitely stay here again. If I was traveling through though, would probably go to the next town where the cost of living might be a little lower.

  • Stayed June 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Gwayneo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOcala, Guest Relations Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this review, June 28, 2013
It is a pleasure to receive wonderful praises from our valued guests. We seek to be consistent in terms of providing you with great service, and it inspires us more to hear that you appreciate all our hard work. Thank you for complimenting our great staff services as well as our comfortable beds and neat lobby. We wish to give you nothing but the best, and we hope to see you again soon.
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382 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
  • Any
English first
Douglas, Georgia
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 14, 2013

Got a great price through Priceline Express Deals for a one night stay. Did not use the pool and so can't review. Staff was helpful and efficient. The beds and bedding were comfy, air conditioning worked well, and room was clean. The SKY restaurant and bar on the top floor was enjoyable, though drink service was slow and proteins were bland without sauce. The roasted pineapple martini was divine. Low end appetizer $8 and salad entrée $13.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank janelmw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOcala, Guest Relations Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this review, June 15, 2013
Your satisfaction means a lot to us, and to be able to hear that we have served you well is more than enough to inspire us to work harder than hard to give our valued guests the best service they deserve at all times. Thank you for sharing to us your wonderful experience and for commending our reliable staff for the excellent service given to you. It brings us great joy that you had a pleasant experience while staying with us. We certainly hope to serve you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haynesville, Louisiana, United States
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 25, 2013

A hotel that offers all you need and then some. The location is good. Cracker Barrel and Burger King are accross from the parking lot. Kohls and other stores are accross the Hwy. There are other eateries and shopping spots are close. Hotel staff is second to none. The lobby is decorated and very inviting.. Soft piano music greets you as you enter the lounging part of the lobby. The houskeepers are kind and efficient. Restaurants are second to none.

Room Tip: We have a standard room, 2 queen beds, fridge, microwave, coffee maker, flat screen t.v., wonderful...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Alma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOcala, Guest Relations Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this review, May 26, 2013
It is our goal to provide our guests the best service there is to offer like no other hotel can, and we sincerely appreciate the time you took in writing us your valuable feedback to commend us for the services we have given you. We couldn’t be more pleased to have served you well and made your experience a memorable one. It pleases us to know that you appreciated the convenient location and the staff services in total, for we wish to make the stay of our guests as comfortable as possible while giving them the best value for their money. We hope to be of service to you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
124 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed May 6, 2013

We enjoyed the friendly staff here.  The people are the only reason we would come back.  Everyone was so nice!  The front desk gives out a nice little "welcome" box with cookies and water upon arrival.

As for the accommodations, there are some areas needing attention.  The room carpets are dark brown and appear to hide a lot of dirt.  I put on a brand new pair of white socks and walked around the room for a few hours before I noticed the bottom of my socks had turned brown from the unclean carpet.  The carpets aren't the only items that need a visit from Coit.  Some of the upholstered lobby furniture had significant stains.  I decided to stick with the leather and faux leather seating.  Furthermore, our shower (Room 624) could use some help from Comet (see photo).  There was some mildew growing.

The interior can be called anything but ordinary.  The lobby restrooms and the other areas of the inside of the hotel look like the product of two different interior design teams fighting with each other like a bad episode of The Apprentice...one team zen inspired, the other apparently gin inspired!  The men's room is awesome!  It's smartly designed with contemporary earth tones and some amazingly cool faucets.  On the other hand, the lobby and room interiors are clad in barf-inducing shades of green and blue with some incoherent themes going on.  The motif looks like the Orient Express crashed into a Rainforest Cafe.  Once you see it you will either love it or hate it.  

Rooms on all floors open to a central atrium allowing views of the lobby below.  Sadly, some of the lobby soft seating was way too ridiculous to be functional.  One example is the large wicker cocoon-like enclosure in the center of the lobby containing a queen-sized cushion with bed sheets.  Who on Earth would feel comfortable laying down in the middle of a hotel atrium?  Ditto with respect to the giant chaises.  Take your shoes off, lie back and make yourself comfortable with 8 floors of rooms looking down on you?  Why not have clusters of comfortable seating where people clan sit upright, eat, socialize, collaborate or curl up with an iPad or novel?

The hotel has a giant roadside billboard north of town on the 75 Freeway that boasts fast, free Internet.  Truth in advertising!.  As it turns out, the WiFi was plenty fast for a hotel.

In the end, this place serves its purpose for a good nights sleep.  The people excel where the  interior design and cleanliness fall a little short.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Balad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOcala, Guest Relations Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this review, May 7, 2013
It brings us great delight that we were able to serve you well. Thank you for sharing to us your wonderful feedback. We especially appreciate that you took notice of the dedication our staff members put into making the stay of our valued guests pleasant at all times. It is our aim to continually seek excellence and we couldn’t thank you enough for constantly giving us a chance to improve the delivery of our services, rest assured that your voice has been heard and correction of deficiencies will surely be expected to deliver the best service we can offer. We hope to see you very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington VA
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 20, 2013

We were here on a visit for five days to see my father-in-law in the hospital. We arrived at the hotel without a reservation on a Wednesday night. The two young ladies at the front desk were extremely friendly, and warm. The lobby area is nice, with an inviting, fresh smell and was relaxing. There is a large seating area with very cool decorations and different types of seats, two large screen TVs showing the news. I liked that! When you check-in they give a you small box with two bottles of water, various coupons for discounts in the restaurant as well as the bar, and the complimentary internet code. The room rate supposedly included breakfast for one, but in reality it was only a coupon for five dollars off the breakfast menu. However, the menu prices are reasonable and the quality is good. I was very impressed with the room - it was quiet large with two queen size bed, a nice sizes fridge, a microwave, a large desk and plenty of drawers. It was very clean, looked newly renovated, and the A/C was not noisy. I loved the bathroom amenities as there were enough towels/washcloths and the shampoo smelled very good - it seemed like it was some sort of green tea concoction! Also the cleaning of the room was very well done and they really do a great job. Unfortunately I was not able to use the pool, but it is a nice size. The fitness room was a little bit small though. I would definitely come back! The front office staff makes you feel at home by recognizing you and calling you by your last name when they see you. Oh Great location for shopping too!

Room Tip: We were in room 521
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank nycp76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOcala, Guest Relations Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this review, April 21, 2013
Knowing that we have served you well brings us great joy. Thank you for sharing to us your entire hotel experience. We indeed make it a point to always attend to the needs of our guests to the best of our abilities to give them a pleasant experience to remember. The very positive feedback you gave us regarding our hotel accommodation, the facilities and amenities offered, as well as our very reliable staff members truly makes us beyond happy. Thank you for motivating us to do so much more to give our guests the best service they deserve. We hope to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cortland, Ohio, United States
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 6, 2013 via mobile

Our family stayed at this Holiday Inn on our recent visit with Ocala family. While we were met with beautiful facilities, we quickly found some oddities. Our first night was almost sleepless as the air conditioning unit sounded like a truck engine running every time it turned on throughout the night. Our queen suite was only supplied with three sets of towels, which were replaced the next day again with only three sets of towels. Apparently they don't notice making up the two queen beds and the pulled out sleeper sofa - ? And be careful when turning on that bathroom faucet, just a little in the wrong direction produces scalding water. As a result of no outside trash receptacles, the inside cans near the elevator overflowed. We weren't impressed with the highly-acclaimed Tempurpedic mattresses either. Overall, while the appeal was above average, the experience lacked.

Stayed April 2013, traveled with family
Helpful?
Thank Marlissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOcala, Guest Relations Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this review, April 9, 2013
Your insightful feedback regarding your hotel experience is very much appreciated by us. Thank you for making the effort to bring your concerns to our attention. We however apologize if you found your stay uncomfortable; rest assured that the issue regarding our hotel room facilities and the lack of towels as well as the cleanliness will be taken into great consideration so that we may correct and improve the delivery of our services to meet our guest’s satisfaction in the future. We do hope that you’d reconsider visiting us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 30, 2013

I decided to give this Hotel another try since I have to admit it's truly the nicest looking HI I have ever seen. The beds are amazing, so I brought my family back and decided to give it another try. I will admit it took several weeks of phone calls and the review to get my situation resolved last time but they did correct it. As for this stay, I can tell you it was fantastic. So if you are in Ocala, this is the nicest property here.

Room Tip: Book ahead of time, last minute prices are not always the best
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank JimA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOcala, Guest Relations Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this review, March 31, 2013
We certainly appreciate the loyalty of our customers, and it gives us much joy to know that we were able to give you a pleasant experience while staying with us. Thank you for inspiring us to work harder in giving our valued guests the best service they deserve. It is our goal to make your stay a memorable one. We look forward to serving you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites - Ocala Conference Center

Property: Holiday Inn Hotel & Suites - Ocala Conference Center
Address: 3600 SW 38th Ave, Ocala, FL 34474-4379
Phone Number:
Location: United States > Florida > Central Florida > Ocala
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Ocala
#4 Green Hotel in Ocala
#8 Romantic Hotel in Ocala
#9 Family Hotel in Ocala
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites - Ocala Conference Center 3*
Number of rooms: 133
Official Description (provided by the hotel):
Welcome to the most incredible Holiday Inn & Suites in Florida! Our 6-story atrium lobby hotel is packed with amenities and features seldom found at any hotel. With Tempur-pedic beds in every room and a world class style your stay in Ocala is sure to be the best possible. Make sure to dine at one of our two restaurants or bars, including SKY ASIAN FUSION, winner of the 2010, 2011 and 2012 Golden Spoon Award. ... more   less 
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Also Known As:
Holiday Inn Hotel & Suites - Ocala Ocala
Holiday Inn Hotel And Suites - Ocala Conference Center
Holiday Inn Ocala
Ocala Holiday Inn
Holiday Inn Hotel Ocala

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