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“Great Hospitality but a Few Warts”

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Holiday Inn Hotel & Suites - Ocala Conference Center
Ranked #12 of 34 Hotels in Ocala
Certificate of Excellence
GreenLeadersBronze level
Reviewed May 6, 2013

We enjoyed the friendly staff here.  The people are the only reason we would come back.  Everyone was so nice!  The front desk gives out a nice little "welcome" box with cookies and water upon arrival.

As for the accommodations, there are some areas needing attention.  The room carpets are dark brown and appear to hide a lot of dirt.  I put on a brand new pair of white socks and walked around the room for a few hours before I noticed the bottom of my socks had turned brown from the unclean carpet.  The carpets aren't the only items that need a visit from Coit.  Some of the upholstered lobby furniture had significant stains.  I decided to stick with the leather and faux leather seating.  Furthermore, our shower (Room 624) could use some help from Comet (see photo).  There was some mildew growing.

The interior can be called anything but ordinary.  The lobby restrooms and the other areas of the inside of the hotel look like the product of two different interior design teams fighting with each other like a bad episode of The Apprentice...one team zen inspired, the other apparently gin inspired!  The men's room is awesome!  It's smartly designed with contemporary earth tones and some amazingly cool faucets.  On the other hand, the lobby and room interiors are clad in barf-inducing shades of green and blue with some incoherent themes going on.  The motif looks like the Orient Express crashed into a Rainforest Cafe.  Once you see it you will either love it or hate it.  

Rooms on all floors open to a central atrium allowing views of the lobby below.  Sadly, some of the lobby soft seating was way too ridiculous to be functional.  One example is the large wicker cocoon-like enclosure in the center of the lobby containing a queen-sized cushion with bed sheets.  Who on Earth would feel comfortable laying down in the middle of a hotel atrium?  Ditto with respect to the giant chaises.  Take your shoes off, lie back and make yourself comfortable with 8 floors of rooms looking down on you?  Why not have clusters of comfortable seating where people clan sit upright, eat, socialize, collaborate or curl up with an iPad or novel?

The hotel has a giant roadside billboard north of town on the 75 Freeway that boasts fast, free Internet.  Truth in advertising!.  As it turns out, the WiFi was plenty fast for a hotel.

In the end, this place serves its purpose for a good nights sleep.  The people excel where the  interior design and cleanliness fall a little short.

  • Stayed: May 2013, traveled with family
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Thank Balad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOcala, Guest Relations Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this reviewResponded May 7, 2013

It brings us great delight that we were able to serve you well. Thank you for sharing to us your wonderful feedback. We especially appreciate that you took notice of the dedication our staff members put into making the stay of our valued guests pleasant at all times. It is our aim to continually seek excellence and we couldn’t thank you enough for constantly giving us a chance to improve the delivery of our services, rest assured that your voice has been heard and correction of deficiencies will surely be expected to deliver the best service we can offer. We hope to see you very soon.

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323 - 329 of 477 reviews

Reviewed April 20, 2013

We were here on a visit for five days to see my father-in-law in the hospital. We arrived at the hotel without a reservation on a Wednesday night. The two young ladies at the front desk were extremely friendly, and warm. The lobby area is nice, with an inviting, fresh smell and was relaxing. There is a large seating area with very cool decorations and different types of seats, two large screen TVs showing the news. I liked that! When you check-in they give a you small box with two bottles of water, various coupons for discounts in the restaurant as well as the bar, and the complimentary internet code. The room rate supposedly included breakfast for one, but in reality it was only a coupon for five dollars off the breakfast menu. However, the menu prices are reasonable and the quality is good. I was very impressed with the room - it was quiet large with two queen size bed, a nice sizes fridge, a microwave, a large desk and plenty of drawers. It was very clean, looked newly renovated, and the A/C was not noisy. I loved the bathroom amenities as there were enough towels/washcloths and the shampoo smelled very good - it seemed like it was some sort of green tea concoction! Also the cleaning of the room was very well done and they really do a great job. Unfortunately I was not able to use the pool, but it is a nice size. The fitness room was a little bit small though. I would definitely come back! The front office staff makes you feel at home by recognizing you and calling you by your last name when they see you. Oh Great location for shopping too!

Room Tip: We were in room 521
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  • Stayed: April 2013, traveled with family
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2  Thank nycp76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOcala, Guest Relations Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this reviewResponded April 21, 2013

Knowing that we have served you well brings us great joy. Thank you for sharing to us your entire hotel experience. We indeed make it a point to always attend to the needs of our guests to the best of our abilities to give them a pleasant experience to remember. The very positive feedback you gave us regarding our hotel accommodation, the facilities and amenities offered, as well as our very reliable staff members truly makes us beyond happy. Thank you for motivating us to do so much more to give our guests the best service they deserve. We hope to serve you again in the future.

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Reviewed April 6, 2013

Our family stayed at this Holiday Inn on our recent visit with Ocala family. While we were met with beautiful facilities, we quickly found some oddities. Our first night was almost sleepless as the air conditioning unit sounded like a truck engine running every time it turned on throughout the night. Our queen suite was only supplied with three sets of towels, which were replaced the next day again with only three sets of towels. Apparently they don't notice making up the two queen beds and the pulled out sleeper sofa - ? And be careful when turning on that bathroom faucet, just a little in the wrong direction produces scalding water. As a result of no outside trash receptacles, the inside cans near the elevator overflowed. We weren't impressed with the highly-acclaimed Tempurpedic mattresses either. Overall, while the appeal was above average, the experience lacked.

Stayed: April 2013, traveled with family
Thank Marlissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOcala, Guest Relations Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this reviewResponded April 9, 2013

Your insightful feedback regarding your hotel experience is very much appreciated by us. Thank you for making the effort to bring your concerns to our attention. We however apologize if you found your stay uncomfortable; rest assured that the issue regarding our hotel room facilities and the lack of towels as well as the cleanliness will be taken into great consideration so that we may correct and improve the delivery of our services to meet our guest’s satisfaction in the future. We do hope that you’d reconsider visiting us again.

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Reviewed March 30, 2013

I decided to give this Hotel another try since I have to admit it's truly the nicest looking HI I have ever seen. The beds are amazing, so I brought my family back and decided to give it another try. I will admit it took several weeks of phone calls and the review to get my situation resolved last time but they did correct it. As for this stay, I can tell you it was fantastic. So if you are in Ocala, this is the nicest property here.

Room Tip: Book ahead of time, last minute prices are not always the best
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  • Stayed: March 2013, traveled with family
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Thank JimA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOcala, Guest Relations Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this reviewResponded March 31, 2013

We certainly appreciate the loyalty of our customers, and it gives us much joy to know that we were able to give you a pleasant experience while staying with us. Thank you for inspiring us to work harder in giving our valued guests the best service they deserve. It is our goal to make your stay a memorable one. We look forward to serving you again very soon.

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Reviewed March 14, 2013

This hotel is far more than the normal Holiday Inn. When you walk in the front door you are greated by the front desk. The lobby is just amazing, with an Asian touch. I can't explain it in words to do it justice. I spend about 100 nights a year in hotels, and this place is possibly the nicest one I have stayed in. Absolutely top five. There is a restaurant /bar on the sixth floor. I did not eat there but it was really nice. There is no continental breakfast included, but you can order off the menu. The room was wonderful, very nice, with a memory foam Temperphudic mattress, it was great. Very comfortable. Everything in the room worked fine, no problems at all. The water was hot in seconds. I read some of the other reviews, and I had none of the issues that these people described. I know there will be issues at most places you go, but I encountered none. The front desk staff was courteous and professional. Very prompt to get you checked in. Easy on and off of I-75. Plenty of places to eat at close by, if you choose not to eat at the in house restaurant. I stayed here on my recent business trip. I had to call for a reservation. They couldn't find my company information. So I had to talk with the manager. She was quick to get everything straightened out. Thanks Rashima, you are the best. So If want a place to stay on your way to central Florida, or just passing thru, I highly reccomend this Holiday Inn. I need to be back in the area next week. I will definitely stay here.

Room Tip: I don't think there is a bad room. But I always try to get a high floor away from elevator,ice/v...
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  • Stayed: March 2013, traveled on business
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Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOcala, Guest Relations Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this reviewResponded March 15, 2013

We sincerely appreciate the time you took to write us your wonderful feedback. We are more than happy to know that we have made your experience a comfortable one. The positive remarks pertaining to our hotel staff services and amenities has greatly motivated us to do so much more for our valued guests to deliver the best service they deserve. We thank you for your recommendation and we look forward to be of service to you again next week.

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Reviewed March 10, 2013

Shortly after a major snowstorm in New England, I had spent half the day shoveling, so after my long trip to Florida, I was eager to try the indoor hot tub, provided by the hotel. Much to my dismay, the hot tub was unavailable, due to a reconstruction issue.

Seeing the disappointment in my face, the front dest manager offered an upgrade, to a room with a hot tub, for about $25 more a day. Although it was stretching the budget, I did take the room. They give you a gift box with two bottles of water and some cookies, a nice gesture.

Inside, the hotel lobby is dimly lit, but with a beautiful Asian decor. Comfortable seating, dramatic lights, a large bed hanging in front of the TV, a see-thru elevator, accomodating 6 floors of rooms.

The room was painted in a bright turquoise, soft brown and white bedding with botanical prints on the walls. An unusual and welcoming combination for a hotel. The room came with a refrigerator, microwave and coffeemaker. There was a desk and my hot tub, although the jets were weak, it still felt good. It was nice to enjoy the hot tub, in the privacy of my own room.

The mattress was a Tempepedic and wonderfully comfortable. The air-conditioning, however, was another story. All through the night, it ran on high, making the room too cold to sleep. I called the front desk and they told me that it was only controlled by the thermostat on the wall. Still, I could not get the fan to turn to low. Frustrated, I fixed it by turning it off completely. But that meant that there was no air flow during the night.

In the morning, as I awoke at 6AM, I got ready for my shower. After running the water for 10 minutes, it was only lukewarm and the pressure was soft. I informed the front desk and they sent a handy man up at 9AM. By that time the water temps were better. The second day, the temps were still warm, but my the third day, everything was fine.

Breakfast is not included in the hotel room rate, but it should be. The meal was tasty and hot, much better fare than the hotels that serve food buffet style. It was a bit expensive to do every day, the lighting too dark to read the newspaper. I didn't get the chance to try out the in house Asian Fusion restaurant, so I can't offer an opinion.

All in all, I would try this hotel again, hoping the reconstruction of the hot tub is complete and they have worked out the kinks in the air conditioning and shower. The staff was accomodating and pleasant.

  • Stayed: February 2013, traveled solo
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Thank Carla P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOcala, Guest Relations Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this reviewResponded March 11, 2013

Thank you for sharing to us your very detailed feedback. It gives us great joy to hear that you have enjoyed your stay with us, and has even expressed a desire to visit us again. We apologize for the maintenance issues, rest assured that we will deliver a far better service the next time you stay with us. We appreciate the positive remarks you said regarding our hotel staff services as well as our room facilities and the meal served. We will work harder to iron out the deficiencies and provide you an excellent experience. We look forward to serving you again soon.

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Reviewed March 10, 2013

Stayed for a night and never had to leave the building. 6th floor room so even the restaurant was just down the hall. Excellent in-hotel restaurant and very nice lobby/entrance. Would've liked a clock/radio with an iPod connection so I could have music options and would def like a bar of soap for both the sink/shower, but other than that loved the place and would def go back again.

Room Tip: 6th floor (top) was great.
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  • Stayed: March 2013, traveled as a couple
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Thank skip h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOcala, Guest Relations Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this reviewResponded March 11, 2013

We appreciate the time you took to write us your feedback. It brings us great joy to know that you had a pleasant experience while staying with us. We aim to give you a far better experience and address the minor concerns that you raised should you choose to stay with us again soon. We look forward to be of service to you again.

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Additional Information about Holiday Inn Hotel & Suites - Ocala Conference Center

Address: 3600 SW 38th Ave, Ocala, FL 34474-4379
Phone Number:
Location: United States > Florida > Central Florida > Ocala
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Ocala
#4 Green Hotel in Ocala
#8 Romantic Hotel in Ocala
#9 Family Hotel in Ocala
Price Range: $111 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites - Ocala Conference Center 3*
Number of rooms: 133
Official Description (provided by the hotel):
Welcome to the most incredible Holiday Inn & Suites in Florida! Our 6-story atrium lobby hotel is packed with amenities and features seldom found at any hotel. With Tempur-pedic beds in every room and a world class style your stay in Ocala is sure to be the best possible. Make sure to dine at one of our two restaurants or bars, including SKY ASIAN FUSION, winner of the 2010, 2011 and 2012 Golden Spoon Award. ... more   less 
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Also Known As:
Holiday Inn Hotel & Suites - Ocala Ocala
Holiday Inn Hotel And Suites - Ocala Conference Center
Holiday Inn Ocala
Ocala Holiday Inn
Holiday Inn Hotel Ocala

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