Reserved 12 rooms for a local softball tournament and was told they would work with us throughout the weekend. Everything we were told on the phone was not honored at the hotel. They wouldn't let us "check-out" and then check back in with same reservation if our team won/lost and the price was $20 more than quoted. Was also told pets welcome until tried to check in with one and was told if the pet was left in the room they would call the pound. One family left crying. Not only that but the owner (Mrs. Patel - go figure) was VERY rude about it. This hotel seriously lacks customer service and we will NEVER stay there again. And the pool is the size of a spa.
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- Also Known As:
- Red Roof Inn & Suites Ocala Hotel Ocala
- Red Roof Inn And Suites Ocala
- Ocala Red Roof Inn