First of all, let me apologize for this being so long but this is truly one of the worst service experiences we've ever had. I've been reading the good reviews for awhile so we decided to try this place since it was close to home. We got there around 5 and there was only one other couple in the restaurant. We were told to sit wherever we liked and brought menus and water almost immediately. It appeared that there were several waitresses and a waiter who were waiting on all the tables together and the first one came and offered us water and asked if we'd like wine. Since they only sold it by the glass and there were no prices listed anywhere we decided on a couple of beers. She was very nice and arrived back shortly with our beers. Next came a waiter who we could hardly understand and asked if we'd like wine. We told him we already ordered beers. My husband did ask how much a glass of wine was and the waiter appeared to be confused but answered 7.99. Well, that seemed really high so he decided to stick with the beer. He then asked if we wanted to order. We had barely sat down and looked at the menu but he then offered to tell us about the specials. My husband could not understand him and I questioned and we finally understood and asked if he'd give us a minute to decide. He did come back shortly and we ordered. Fresh bread and garlic oil was delivered almost immediately by the first waitress who had brought our beers. We noticed that there was another waitress sitting at the bar and smacking gum and playing with her phone. A group of 4 came in shortly after and sat near us and ordered just after we did. Our salads appeared and they were good and we both remarked that we were happy with the food so far. We had barely finished our salads and the dishes were whipped away by the gum chewing waitress. Our meals arrived and we both remarked how good they were. My husband had the grouper special and I had chicken marsala. As we were eating we noticed that the table next to us was finishing up their salads/soups and the waiter appeared with their meals. One lady asked them to hold her meal as she was still eating her soup. I don't think he understood her but after a few more "please hold" it was taken away. Just a few minutes later it comes back (by the gum smacking waitress) and she leaves it even though the husband told her that they had asked it to be held. She leaves it anyway and acts like she never heard him. The husband remarks "I guess they don't understand Hold". My husband finishes his meal and I ask for a to go container. The container arrives and then all of a sudden the gum smacking waitress is at our table clearing dishes while I'm trying to put my leftovers in the container. She actually starts picking up my silver ware as I am trying to use it to put the leftovers away and she picks up my dish as I'm holding it. My husband asked her to leave the silverware but she continues to pick up everything, again like she doesn't hear him. She then starts picking up the dish I have in my hand that I am spooning into the container while my husband is still telling her to leave it there. I'm not sure what it was with this waitress. Maybe she was just responsible for clearing tables and she was on a mission to do so to get back to her phone? We absolutely felt like we were being rushed so they could clean the table to get us out! It's not like there were customers waiting for tables. The place was maybe a third empty! I immediately got up and went over to pay the bill, which we didn't have but I wanted out. The waiter was standing at the register and when I asked to pay he then wanted to know if we wanted dessert. Um no, I just want to pay and get out of there. He tried ringing up the bill but was confused and had to go find the gum chewing waitress who did know how to use it. By now I'm wondering if this person was a manager or owner. I certainly hope not!! I'm not sure if this is normal for this place but having 3 people waiting on you seemed like overkill and we felt like we were rushed through everything. Even though the food was good, we will not be back.
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