Let me begin by saying that I've read the other reviews and can say from personal experience that they are true. It's rare that you find all positive reviews for a service in this day and time but F.G. Car Service and staff truly earned and deserve the reviews.
I requested grounds transportation quotes for a group of 38 people who were cruising from Miami, FL but spending a day in Miami before and after the cruise. We were flying in and out of Ft. Lauderdale's airport with multiple flight times and staying at 3 different hotels.
Francisco impressed me initially because he was the only vendor that responded immediately with an email and telephone call. His email was detailed and didn't have any hidden fees. He also had the lowest quote of all the vendors plus followed up with a phone call. I emailed him our itinerary and the names of the people at each hotel along with a contact person and cell number at each hotel. He said no problem, he could handle it and he did!!
He and his drivers met us each day promptly with a friendly smile and provided courteous, professional service. He stayed in contact with me prior to arrival and during our trip. Whenever I called or texted him, I got him immediately. We even had some who had a return flight at 7:05 am and he picked them up at 4:35am prompt. Even when the group sometimes caused a delay, they were patient with us and never seemed upset. He was very knowledgeable about the area and able to answer any questions that were asked of him.
As the group leader, I was very impressed and the other group members were pleased with his service as well. I have to say that some of the members of my group are very critical but they had only positive feedback for Francisco and his staff.
I would highly recommend Francisco and R.G. Car Service to anyone and will definitely use his service whenever I'm in that area!!!
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