I checked in last night around 5 after a horrific travel experience. I woke the next morning and got ready for my first day in Florida. I opened the shades to try and get some natural sun light. That's when I saw blood stains on the carpet. I immediately called downstairs and spoke with Siteria (extremely rude). She sent up a housekeeper who tried to clean the stain with the same solution she used to clean the COUNTERS. Why would that work on blood?!! When the housekeeper couldn't get the BLOOD out, she said it was coffee. [--]. I went downstairs and spoke with the "Manager", Siteria and the woman in the blue shirt in my picture. The lady in blue kept telling me it's not blood it's coffee. She must have magic powers because she made that determination without seeing the stain. I was told I would have to call booking and the "Manager" couldn't do anything. Then why are you here???? I immediately checked out of the -1 Star hotel!!! WORST-CUSTOMER-SERVICE-EVER!!!
- Official Description (provided by the hotel):
- The Rodeway Inn Miami is an excellent choice whether you are looking for a Miami vacation hot spot or traveling on business. The hotel prides itself in offering exceptional friendly and efficient service to all our vacationers and honored guests. You can expect the special privileges that come from staying at a fine hotel when you stay with us. The Rodeway Inn Miami was honored in Washington D.C. with the 2008 Best of Miami award in the lodging category by the U.S. Local business Association. Our outstanding North Miami Beach location is ideal whether you fly in to Miami International or Ft. Lauderdale International Airport. Miami Beach vacation packages and discount hotel packages are available seasonally. ... more less
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- Also Known As:
- Holiday Inn Golden Glades
- Holiday Inn North Miami
- North Miami Holiday Inn