Not sure why my previous review of this hotel didn't post, but I am writing another one so I can make people aware of what they're getting into and what to look out for.
Bed Bugs. room 423 in the west tower. bed bug infestation. I will keep this short since I'm not sure if this review will be stopped from being published somehow. Basically we were having a good time at this hotel (restaurant was decent, pool was ok-no towels provided/not heated, the room had a great view and nice amenities). When we sat down before going to bed my friend noticed 3 bugs crawling on her bed in a row. We decided to do a bed bugs check and there they were-covering the back of both box springs/mattresses. Large infestations that were obviously there for an extended period of time. It was pretty horrific.
The way it was handled was also, in my opinion, poor. It was nearing midnight and there was no manager on duty-the front desk clerk told us we would not have to pay for our room but beyond that he had "no authorization to do anything". We asked repeatedly if he could contact a manager to come up with a solution for where we were going to sleep for the night, because we weren't going to pay $150 for possibly taking home a bed bug infestation. he informed us there was no way to contact the manager. So we started calling other hotels-all were either sold out or very expensive for the few hours we would be sleeping there. After trying to get a room elsewhere the front desk clerk said he was able to contact his manager and she authorized a change in rooms at no cost-a wonderful solution, if only it could have happened when the problem occurred and not nearly 2 hours later.
we made a complete check for bed bugs in the new room-everything checked out fine, we did not see anything but that did not stop us from having extremely paranoid sleep. In fact our date of stay at this hotel was 2/17/14 and i'm still having some paranoid sleep at home.
I really wish this hotel did more regular checks for problems like bed bugs, I'm sure if they did this wouldn't have gotten so out of hand. I also wish they had policies in place for the people they choose to be in charge when a manager cannot be.
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- Also Known As:
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- Best Western North Fort Myers
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