Staying on Captiva is not a new experience for me and familiarity of the quirks of a small inn are well known. What is unfamiliar, is the full of excuses attitude of the office staff. Yes, I am very aware that the inn is old. Being old is no excuse for having to fill the toilet with water all night because someone turned off the cold water and no one checked to make sure it was running again. It is also no excuse for the electricity going off twice while using a hair dryer. One time, I was in the shower while my partner was using the dryer and the power went out. It was very dark in the bathroom and it could have been an accident in the making. Thank goodness we knew to check the breaker box. The Love Shack room is inexpensive, but having working water and electric should have nothing to do with the cost of the room.
I remember when Captiva Island Inn opened and recall seeing it at its best for years. Unfortunately, the attention to small details by all staff has made it look old and tired. The office staff have a very "oh, well" attitude. They should all take a course in hospitality training.
Captiva is amazing. I just wish there were a few more choices for a long weekend stay. So, it's Captive on Captiva at this inn.
As a side note, the manager did refund one nights stay for all of the issues we had. By doing that he saved face, but it does not change the facts that made this necessary.
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- Also Known As:
- Captiva Island Inn Bed And Breakfast
- Captiva Island Hotel Captiva Island
- Captiva Island Inn Bed & Breakfast Florida