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“Tween Waters Never Disappoints!"”

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Tween Waters Inn Island Resort & Spa
Ranked #1 of 4 Hotels in Captiva Island
Certificate of Excellence
East Lansing, MI
Level 4 Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Tween Waters Never Disappoints!"”
Reviewed March 23, 2010

We recently finished our seventh stay at the Tween Waters Inn. Each stay seems better than the last. What makes Tween Waters remarkable, aside from its superb location and comprehensive facilities, is its staff. Year after year, we are welcomed back and helped by the same staff of front desk, restaurant, gift shop, marina and pool bar staff. They make it a point to greet you by name and go out of their way to ensure that your stay is comfortable and pleasurable. It's the sign of a resort that treats its staff well and they, in turn, seem genuinely concerned that we have a good time. On this last visit, when I mentioned the number of times we had stayed at Tween Waters, one staff person remarked that that made us "part of our family".
You can find many fine resorts on Sanibel and Captiva Islands, but Tween Waters excels at hospitality and service.

  • Stayed March 2010
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Helpful?
1 Thank scottie4851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,702 reviews from our community

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Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 22, 2010

The one bedroom suite was old and run-down. Huge chunks of formica missing from the kitchen and bar. Front door was blue with a big splash of brown paint. Everything looked old and unkempt. Cigarette butts everywhere. OUr room was non smoking but smokers next to us sat on their porch cahin smoking so we could not use our porch without smoke. Workmen began hammering on dock right outside our room at 8:00 a.m. Service was absolutely terrible everywhere we went. Restaurant was slow and people rude in general. Rental places add on fees after you return. Fold out couch very uncomfrotable. Free breakfast is fruit, cold cereal and pastries.
Generally awful experience for $330 a night plus, plus! There are MUCH nicer places to go for the price.

  • Stayed March 2010, traveled with friends
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Helpful?
3 Thank FLmom55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Key West
1 review
Reviewed March 18, 2010

We can't wait to go back! The location was perfect and it was very romantic. The hotel room was very spacios and we had an unbelievable view of the ocean. The kitchette was an unexpected bonus. We were actually able to cook a nice dinner in our room one night. We thoroughly enjoyed the tiki pool bar and drank way too many frozen drinks. We had lunch a couple times by the pool and the food was great. Between the beach, pool, and restaurant we really had no reason to leave the resort. The service was wonderful and the staff was super friendly, pleasant and very accomoding. We both work in the Key West hotel/service industry and I would highly recommend this hotel to anyone that wants to get away and turn off their cell phone for a couple days!!!

  • Stayed September 2009, traveled as a couple
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Helpful?
Thank MelissaKeyWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 5 Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 17, 2010

Our family of 5 stayed in a 2 bedroom cottage which was clean and modern. The fold-out couch that our 15 y.o. slept on was very uncomfortable. Food was very poor quality. Service in the Crow's Nest was very slow. Food was atrocious for any price and it was not inexpensive. Buffet (continental) breakfast was no better than any hotel off the interstate. The dining area in Captiva House is quite nice. If only the food quality matched.
Tennis courts were very nice. Pool area is very old and tired including the two whirlpools. The entire pool area closes too early in the evening. Lounges and towels are of poor quality. Beach across the road is typical for the region. Lounges can be had at an extra charge. The resort's main buildings are quite dated and tired looking and there are many roads in the complex. The complex has WiFi but service is spotty at best. Could not get on the network from our cottage.
Reception staff was very helpful and pleasant. Allowed us to checkout 2 days early which was very nice. At this price, we have stayed at some amazing places in the past. 'Tween Waters will not be joining that list. Two other tips if coming to Captiva would be to bring lots of your own food if you are bringing a family as things on the island are expensive and the pickings are sparse. The second is that traffic on the island is bad. Think about 30+ minutes to get off the island at almost any time of day.

  • Stayed March 2010, traveled with family
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Helpful?
Thank 6mith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Media, PA
Level 4 Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 24, 2010

Being able to walk across the street o the beach was a big rason we selected Tweeen Waters. We did not expect the level of service we reeived at breakfast, by the pool, or at the gym. The service level from everyone on staff was similar to a Hyatt or Hilton staff, but with a more "down home" feel.
Dinner at the Old Captiva House was excellent, and the Crab Races were a lot of fun on Monday night. The location was very convenient to get to the north end of Captiva and day trips to Sanibel.

We are already making plans to return next winter.

  • Stayed February 2010, traveled as a couple
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Helpful?
Thank Ararock82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saddle River NJ
Level 6 Contributor
346 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed February 6, 2010

The weather outside was nasty, but our time there was comprehensive to say the least.
Thanks to your wonderful reviews we manged to enjoy our three day stay.
Our studio/kitchenette was recently renovated with a modern tile bath and shower, however, I felt the carpets had so much sand in them I wore socks in the room. The screened in porch was lovely.It was lovely having a sink and small refrigerator.
The resort reminded me of old florida the little apartments are quaint. The history of this place is well known and the proximity to the beach is lovely for shelling and sunset viewing. .What we did not like was the fact to spend additionally $20.00 a day to sit in a wooden chaise, on their beach, while the cabana covering is extra. This we felt was a bit much after paying a lot for the room.
When the rain came the area was flooded, and the water could not compete with the drainage pipes. Our neighbors above us constantly opened and closed the doors, it sounded like a freight train . We counted ten times in 20 minutes, they need to address this perhaps with better insulation.
Customer service needs to be addressed as well, ;this was our first time there, when we were leaving , my husband asked for a copy of the bill to review. The young woman handed it to him and says you are good to go, no thank you, no please come again, no how did you enjoy our resort, we welcome your thoughts etc.I find that appalling especially in this economy, everyone has a choice where to spend their money.
The highly publicized Adult Nascrab race turned into a disaster , the director ordered two women to leave the table as he was running the show. Calling in his restaurant security to assist. Things really got out of hand with people yelling and screaming.One gentelman actually stated he would settle it with his gun.This left a very bad taste in our visit and I would definitely not recommend supporting this type of event. We could care less that he has been doing this event for a number of years, it was totally not something we wished to experience again.

  • Stayed February 2010, traveled as a couple
    • Value
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Helpful?
Thank fitterSaddleRiverNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 15, 2010

My only hesitation in writing this is that maybe they will raise prices with every great recommendation. My only reason for not giving them the entire complement of stars is that we stayed three nights at a time with low vacancy and they put us in the only building that did not have a view. Would have been gracious to give us one of the empty rooms with a view, but perhaps there was a good reason for this - such as: it was cold and stormy and they gave us a protected room? Breakfast was great. Veg omelette had REAL mushrooms, not canned, and was fluffier than the much-vaunted Lighthouse. The buffet breakfast is great, but for someone trying to avoid both sugar (fresh fruit, yogurt) and carbs (cereal, fresh and wonderful pastries) pickings were sparse. That's why the discounted egg options were great. A hard boiled egg or two would be a great addition to the free buffet if possible. Coffee was GREAT. Property has plantings everywhere, with labels to say what the plant is, a little observation deck on the sound side, and I'd really like to go back when it is not 36 degrees and raining.

  • Stayed January 2010, traveled as a couple
    • Value
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Helpful?
Thank Pierrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tween Waters Inn Island Resort & Spa

Property: Tween Waters Inn Island Resort & Spa
Address: 15951 Captiva Road, Captiva Island, FL 33924-6014
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Captiva Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Captiva Island
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Tween Waters Inn Island Resort & Spa 3*
Number of rooms: 137
Official Description (provided by the hotel):
Welcome to the legendary 'Tween Waters Inn on beautiful Captiva Island. Shouldn't every day be this good? Here, across 13 gorgeous Gulf-tween-bay acres, you can enjoy 137 quality accommodations including historic one, two and three bedroom seaside cottages, suites, studios and guest rooms. Miles of sugar-sand beaches. Olympic-size pool, hot tubs and children's wading pool. Day spa. Marina for launch, dock or rental. Fitness center, tennis, kayak and eco-adventures. Award-winning dining and nightly entertainment. Plus ballroom, boardroom and banquet facilities, indoors and out, for business, weddings and special events. ... more   less 
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Also Known As:
Tween Waters Hotel Captiva Island
Tween Water Inn
Tween Waters Inn Island Resort & Spa Captiva Island, Florida
Tween Waters Captiva Island

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