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“DOCKAGE IS QUESTIONABLE” 3 of 5 bubbles
Review of Tween Waters Inn Island Resort & Spa

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Tween Waters Inn Island Resort & Spa
Ranked #1 of 4 Hotels in Captiva Island
Certificate of Excellence
findlay, ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“DOCKAGE IS QUESTIONABLE”
3 of 5 bubbles Reviewed November 4, 2011

The Inn is nice but needs updating. The food and service is good. The docks are fixed and unless you get the long dock getting on and off most boats is difficult. They do not supply steps and you have to exit by way of your swim platform. You need a ladder and none are available. It is dangerous at best. Great sunsets and beach.

  • Stayed April 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank treadnwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager23, General Manager at Tween Waters Inn Island Resort & Spa, responded to this review, November 20, 2011
We appreciate the comments of this reviewer. The hotel has been involved this fall in refurbishing a number of our accommodations with new furniture, fabrics, drapes, carpets and fixtures. A number of air conditioning units have been updated to more quiet and efficient units. And, two of our largest suites have been totally redone with new kitchens, bathrooms, floor tile and all furnishing and fabrics. We thank this guest for their constructive comments regarding access to our docks from their boat. To accommodate our boaters and to make their stay at the marina more enjoyable and safe we have begun the permitting process to install “finger” docks at most of our slips that will allow a side access, rather than across the stern or bow, to the pier. We anticipate the permit processing and construction will be completed in 2012. We are pleased the reviewer enjoyed our restaurants. Tween Waters Inn has an award winning fine dining facility, a casual dining pub atmosphere restaurant and a pool side bar and grill. We are very proud of our food offerings and service. Thanks again for this reviewers helpful observations.
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2,465 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Tarpon Springs, Florida
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 31, 2011

We loved everthing about Tween Waters !!! We stayed in cabin 117 and it was great we got to see some of the other rooms, great also.. The free cont. breakfast was a great extra. All the staff was great.. It was chiily out our 1st day there but the pool was heated and it was nice to sit by the pool. Can't wait to go back!!

  • Stayed October 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Angiestravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager23, General Manager at Tween Waters Inn Island Resort & Spa, responded to this review, November 20, 2011
Cottage 117 is one of my favorites also at Tween Waters Inn. It’s a cozy one room house with a great screened porch literally a half dozen steps to the bay shoreline and overlooks the marina. In fact, it’s not only my favorite but is one of the most requested units on the property. We are pleased this reviewer enjoyed the daily complementary continental breakfast buffet with its fresh baked breads, sweet rolls, fruit and fruit juices, yogurts, cereals and number of other tasty treats. It’s a great way to get your day started on this beautiful island! And for those who might like a hot breakfast, our kitchen has a wonderful selection to order from for a small cost. Thanks you for the terrific comment regarding the resort’s staff. We are fortunate to have assembled so many caring, professional, team members, many who have been employed at the property for 10 to 20 years. We are so pleased you want to visit us again. We can’t wait until you get here!
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Hilton Head, South Carolina
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 22, 2011

We arrived for a week on 10/15 just hours ahead of a tropical depression. The staff went out of their way to ensure we had a wonderful time, despite the weather. We were able to salvage a few days of sunshine near the end of our stay and enjoy the pool and other outdoor activities. Used the spa on two days and were pleasently surprised with all services. Was overly impressed to observe the CEO of the resort grooming the grounds on a tractor the day after the storms passed. Believe me, every employee we encountered took customer service to that level. First visit of many to come!

  • Stayed October 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mikeancarolyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager23, General Manager at Tween Waters Inn Island Resort & Spa, responded to this review, November 20, 2011
Thank you to this reviewer for their kind words. And we agree; the staff at Tween Waters Inn is exceptional. They are focused on providing for the best experience our guests can have, where guests are cared for as if they were family. The employees do have a terrific mentor to look to, our President and CEO, Tony Lapi. He has no problem doing any job required to ensure the smooth operation of the property – we often see him on a high-lift with a saw, trimming palm trees or grading the parking lot on his tractor after a rain. He also enjoys speaking to our guests informally or in an occasional focus group to determine what we can do better to enhance their stay at the resort and provide for wonderful memories. Tony does set the example for all of his staff to follow and to achieve. This, of course, translates into happy guests who fall in love with Tween Waters Inn – as Tony did some 35 years ago!
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1 review
5 of 5 bubbles Reviewed October 20, 2011

I chose to plan my wedding at Tween Waters Inn which is one of my favorite spots to relax but I wasn't sure how they would do with my wedding but to my suprise and joy they did a flawless job making sure every part of my wedding went perfectly. From the beach ceremony to the reception everything was wonderful. I had a small wedding of 33 and everyone loved the atmosphere that Tween Waters provided. The food was amazing and the cake to die for...we stayed for a three day weekend to enjoy the pool and beach with friends and family. It was the best experience of my life. We will be back for our anniversary. Sherry and Dan are the best and took care of every detail. Thank you Tween Waters for making my wedding day the best it could be.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lm1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager22, General Manager at Tween Waters Inn Island Resort & Spa, responded to this review, November 1, 2011
LM1973,
We are very honored that you choose Tween Waters Inn Resort and Spa for your Wedding and it is wonderful to hear that your event went “flawless”. Our staff, including Sherry and Dan, work very hard to ensure that your special event is just that, truly special. Executive Chef Jason Miller and Baker Paul Sauer do a wonderful job coming up with new and creative event menus and preparing deserts and cakes right on site. We do hope you will return for your anniversary and please make sure to look into our special anniversary packages designed especially for people like yourselves. Thanks again for choosing us for your special event and we look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln Park, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 9, 2011

I've been visiting FL all my life but this was my first trip to the Gulf Coast. I booked Tween Waters via internet and I was not sure what to expect after reading some of the other reviews. I am a finicky traveler, but this place is really wonderful! The staff was pleasant and helpful. Captiva House dinner was awesome. Crab races, certainly worth-while...not to mention that some of the proceeds go to charity. The pool looked refreshing (note, a lot of kids - not that I mind that...), but with a private beach, who needs the pool! I stayed at a bayview guest room and enjoyed coffee while watching manatees beyond the dock. Bathroom looked new, flat screen tv in room (like that matters in a place like this),and painting etc on-going. The only thing I can say about the other reviews is that the air conditioner was noisy. Other than that, this place is the best and i cant wait to come back!

  • Stayed October 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Leanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager23, General Manager at Tween Waters Inn Island Resort & Spa, responded to this review, October 16, 2011
I’m happy to see you have discovered the West Coast of Florida. It’s a wonderful experience where the hustle and bustle of normal life can be put aside for awhile. We are especially happy you discovered Tween Waters Inn! As you found, this is a terrific, fun property to visit with a wonderful, dedicated staff. In fact, about thirty percent of the resort’s employees have been part of this team for more than ten years and many have been employed here for more than twenty years! Our Crab races are very unique if not a bit crazy and weird! But they are totally fun and have produced close to $150,000 for the United Way over the past several years! We are also very blessed with the wildlife that surrounds us. We frequently see the manatees you mentioned, in addition to dolphins, sea otters and an incredible array of birdlife. By the way, you mentioned the air conditioner in your unit was a bit noisy – we agree. To quiet things down some we have started a program of replacing the existing “through the wall” A/C units, even though they are fairly new, with whisper quite “split units” that operate similarly to central air. We are really pleased to hear you can’t wait to come back to Tween Waters Inn – we can’t wait to see you again!
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Cincinnati, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 5, 2011

I have traveled the world and my favorite place still remains to be Tween Waters Inn on Captiva Island. It is a paradise. The cottages are beautiful and you can't lose even if you stay in the hotel because the views are amazing! You can watch the Surnrise over the bay and watch the gorgeous Sunset over the ocean. The restaurants are wonderful and the service is always great! The poolside bar has great food and great atmosphere!

Room Tip: The bay side rooms are great for Sunrise and the Beach Front rooms are great for Sunset.
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  • Stayed October 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank moosiebear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager23, General Manager at Tween Waters Inn Island Resort & Spa, responded to this review, October 16, 2011
Tween Waters Inn enjoys welcoming travelers who return to our resort year after year from all over the world – probably from many of the places you have visited. Our guests enjoy the “laid back” atmosphere of the property, the great facilities and the resort’s beautiful, unique location with the Gulf of Mexico on the west shore and the “back-bay” (Pine Island Sound, actually) on the east shore. Views are incredible. You simply cannot beat a Captiva sunset, or sunrise for that matter! The resort’s three food service areas provide everything from a casual sandwich or salad at the Oasis Pool Bar, to a great meal in the Crow’s Nest Pub – with entertainment most nights – to an elegant fine dining experience in the Old Captiva House Restaurant. There’s certainly a dining venue for everyone. Thank you so much for your very kind comments. We will look forward to a return visit – soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cleveland, ohio
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 1, 2011

My husband and chose this spot for our beach wedding in May of 2009 after staying there twice before. ( and 3 times since) second marriage for us both, we brought our 5 combined children ranging from 19-25 at the time.
Everything was perfect and beautiful, including the weather. Tween waters staff were instrumental in helping with our planning since we had to arrange everything ahead of time from out of town.
My husband and I had a suite, and we booked poolside rooms next to each other for the kids so that they could go back to their rooms and continue to party when the old fogeys had had enough!
We go back every chance we get. Our only complaint is that they don't offer a rewards program for returning guests. That would be nice!

Room Tip: We prefer the gulf view rooms.
See more room tips
  • Stayed December 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BobandDebi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager22, General Manager at Tween Waters Inn Island Resort & Spa, responded to this review, October 14, 2011
Dear Bob and Deb,
Congratulations on your marriage. Thank you for choosing us for such a special occasion and taking the time to share your experience. We appreciate your insight as someone who has stayed with us many times before. Guests who have not been here before do not realize that we have 137 guest rooms and over 14 different types or styles of accommodations to choose from. I am often frustrated when I read a review by a guest who did not enjoy their experience with us because their accommodations did not meet their needs. However, once a guest has left our property it is too late for us to remedy the situation. We encourage all of our guests to consult with our vacation specialist in our reservations department so they can explain the differences in our room types and help you match your accommodations with your vacation needs. Once you are on property PLEASE, PLEASE, PLEASE go see our front desk personal if your accommodations do not suit your needs. We are more than glad to show you other available accommodations and adjust your reservation. Often our guests who experience a property tour book a different type of room for their next visit with us. Finally we have been discussing a rewards program to reward our returning guest. . We also encourage you to visit our facebook page and read and consult with our 10,000 fans about their experiences. It is also a great way to say connected with what’s happening at Tween Waters and take advantage of promotions and special offers. Thanks again for staying with us and we look forward to seeing you again soon.
PS. Checkout our anniversary special which includes free room upgrades and much more.
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Additional Information about Tween Waters Inn Island Resort & Spa

Property: Tween Waters Inn Island Resort & Spa
Address: 15951 Captiva Road, Captiva Island, FL 33924-6014
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Captiva Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Captiva Island
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Tween Waters Inn Island Resort & Spa 3*
Number of rooms: 137
Official Description (provided by the hotel):
Welcome to the legendary 'Tween Waters Inn on beautiful Captiva Island. Shouldn't every day be this good? Here, across 13 gorgeous Gulf-tween-bay acres, you can enjoy 137 quality accommodations including historic one, two and three bedroom seaside cottages, suites, studios and guest rooms. Miles of sugar-sand beaches. Olympic-size pool, hot tubs and children's wading pool. Day spa. Marina for launch, dock or rental. Fitness center, tennis, kayak and eco-adventures. Award-winning dining and nightly entertainment. Plus ballroom, boardroom and banquet facilities, indoors and out, for business, weddings and special events. ... more   less 
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Also Known As:
Tween Waters Hotel Captiva Island
Tween Water Inn
Tween Waters Inn Island Resort & Spa Captiva Island, Florida
Tween Waters Captiva Island

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