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“No crisis management at all! Terrible service” 1 of 5 bubbles
Review of BEST WESTERN On The Bay Inn & Marina

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BEST WESTERN On The Bay Inn & Marina
North Bay Village, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“No crisis management at all! Terrible service”
1 of 5 bubbles Reviewed July 25, 2013

Terrible service! The music around the pool was on and loud through the night I stayed!! Asked the staff to fix the situation but no one can help. The answer I got is only the one with the key access can turn off the music, who can only be on duty after 9:00 AM. This is really irresponsible and no crisis management at all. In fact, all they need to do is to unplug the wire attached behind the speaker, which might only take about 30 seconds. The nightly staff did not stay at the counter when I tried to report the issue. Won't stay here again and won't recommend either.

  • Stayed July 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Victor N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,572 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
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  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Columbus, Ohio
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed July 23, 2013

This hotel exceeds at achieving the plain and simple. The room was clean, well-furnished, and included a nice balcony. The pool was cool and refreshing. The location, while perhaps not the best, did provide free parking--an absolute plus for Miami. We drove to the beach and parked for free, it took less than ten minutes to get there. Breakfast was alright, albeit extremely crowded.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Corey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed July 20, 2013

Great location close to Miami and South Beach area, however nothing to do within walking distance. We picked this hotel because in Miami the free parking is very important and rare to find. That's the positive point!
We arrived late after a long and stressed drive distance wishing for a cozy night sleep. Apparently the room was pretty clean and the king bed stocked with lots of pillows looked very attractive. How disappointed we got when we couldn't find our way to relax like we badly needed because the mold or very old carpet smell so bad! So unpleasant. That's the negative point!
The free breakfast was busy but ok nothing special. Because of the short stay we didn't check the amenities neither the free transportation. The Wi-Fi worked fine!
Our overall experience was ok. I would try to stay again but before I will ask for a room with new and fresh carpet definitely!

Room Tip: Rooms on the upper level have better view to the bay!
See more room tips
  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mulvinha17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, CT, United States
1 review
4 of 5 bubbles Reviewed July 20, 2013

The hotel is within decent proximity to the beach and in a nice safe area. The pool is convenient and they serve a great continental breakfast, Shuckers is a good place to eat once it opens again. Great area to get around via bicycle when the weather permits.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Jill L. B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires Argentina
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed July 19, 2013

The fith time in this hotel. My wife and I chose it because we felt like at home. The rooms are confortable and very clean. The price is cheap. The front desk employees, are incredible, Crystal is very kind and solves all your problems. Jonathan and Aybar are very kind too. The breakfast is very complete. Is near Miami Beach.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jordonar2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, United States
1 review
5 of 5 bubbles Reviewed July 16, 2013

My family arrived earlier than check-in and the staff were able to provide a room. The staff picked us up from the airport, gave information about local tours we could take, local eateries, and the local bus system as we chose not to rent a car. The room was affordable, comfortable, clean and the view from my balcony was good. I would recommend to anyone, and when I return to Miami, I will stay here again!

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 15, 2013

Was good value for money and the staff were superb. We enjoyed the stay very much. Just breakfast got a bit crowded sometimes with little space to sit. The pool was enjoyable as was the sports bar. Thanks

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Josiecla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN On The Bay Inn & Marina

Property: BEST WESTERN On The Bay Inn & Marina
Address: 1819 79th Street Cswy, North Bay Village, FL 33141-4215
Phone Number:
Location: United States > Florida > North Bay Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in North Bay Village
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN On The Bay Inn & Marina 3*
Number of rooms: 118
Official Description (provided by the hotel):
Our quiet bay front location on an island between Miami and Miami Beach allows quick access to South Beach, downtown Miami, Miami International Airport and the port of Miami. Rest comfortably in our tranquil location on pillow top beds and enjoy flat screen televisions with either a 32-inch or a 42-inch screen. Microwave, refrigerator, and single serve coffee makers are also available in the room. With convenient on-site hotel parking, poolside views overlooking Biscayne Bay and our fitness center make us a perfect location to stay. Book our balcony rooms for extra space with exquisite bay or city views. Worried about paying extremely high parking prices near the beach? There is public transportation located directly in front of our hotel that will take you to South Beach at a low and reasonable cost. Best of all we have no resort fees! Come with your family or friends and enjoy an exciting evening at our Shuckers Bar & Grill Restaurant and make it an enjoyable stay at our BEST WESTERN On the Bay & Marina. We hope to see you soon! ... more   less 
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Also Known As:
Best Western Plus On The Bay Inn And Marina
Best Western Plus On The Bay Inn & Marina Hotel North Bay Village
Best Western North Bay Village
North Bay Village Best Western

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