My wife and I booked room @ 4:45pm May23 for 2 nights May24-25. We had to cancel due to her getting sick. I was told the day before there would be NO fee to cancel since I was already within 24hr window. I called back May24 and a RUDE manager said I would be billed full price. She told me that if I had called 5 minutes earlier she could have canceled it for free. I fought on the phone with her for over 20 minutes, she hung up on me and I called back. She finally answered and said she could call her manager. She did and her manager said they would have to charge us a $50 cancel fee. So after the call I called my credit card company to make sure I was not being billed the full amount. The lady at the credit card company tried to call the hotel and as soon as she told the lady she was from the credit card company the manager hung up on her. I have never dealt with someone so rude in the hotel industry. I have traveled all over the world and never seen this kind of service.
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