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“Family of 5 { plus 1 friend } Spring Break vacation”

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Best Western New Smyrna Beach Hotel & Suites
Ranked #2 of 13 Hotels in New Smyrna Beach
Certificate of Excellence
Ann Arbor, Michigan
2 reviews
“Family of 5 { plus 1 friend } Spring Break vacation”
Reviewed April 17, 2014

Let me start by saying the staff was the best staff we have ever had anywhere. My husband & I have been together for 31 yrs and nothing tops the service at BW . { keep in mind I can only speak for this location, as we have not been to others in that area }
The rooms were kept clean and housekeeping was more then happy to jump in when ever we needed them. The attached underground parking is lit up by lights & the exit /entrance and if it rains kids can still be outside and dry. {toss Frisbee example } : also great for loading and un loading with an elevator in the garage , known as the lower lever and will go straight to the room floors. .The hotel sits on the beach and you walk right into the ocean. The balcony view is to die for.; all rooms face the water.The only draw back is all rooms only come with 1 bathroom and it has double sinks. They do not have any rooms with more then 1 bathroom, wasn't as bad as I thought. Once-n-a-while some one would have to jump on the very fast moving elevator to use the bathroom in the lobby. There is a sink, good size regular fridge, no stove, no oven and no skillet or electric fryer. You will have bring your own and mixing bowls and cooking utensils, as our room had only plates, bowls, cups,coffee cups and silverware. Ask front desk about the kitchen supplies as my teenagers thought they heard some of that stuff should of been in our kitchen.
We did have a coffee pot, so I already knew to take coffee etc. We took powder cream for easier travels.. .
*** Connie Flanagan ***, manager on duty of the front desk at he time of our stay; does really deserves the biggest promotion Best Western can offer. She is fantastic> { Tell her Betsy sent you ! }. Have a great trip wherever you go and stay. Hope I helped you out.

Room Tip: Perfect staff, hotel right on beach and ocean.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BJKOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, April 18, 2014
Hi
Thank you so much for your spectacular review!! I will be sure to pass on your comments to the entire staff, I am so happy to hear that you were so well taken care of during your stay with us! Please contact me directly the next time you are going to be staying with us!!
Sincerely
Lilli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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932 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
Cumming, United States
1 review
Reviewed April 16, 2014

The people at the Best Western hotel in New Smyrna Beach were very professional, kind, and helpful. The room service was very good. A complimentary breakfast would be a nice amenity to have to accommodate guests.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, April 18, 2014
Hi Carol
We are so happy you enjoyed your time with us here in New Smyrna Beach. Thank you for taking the time to review our property. We hope you return to see us very soon.
Sincerely
LIlli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 15, 2014

Stayed 3 nights in an oceanfront king room. All I can say is wow. The pictures of the view don't do it any justice. Staff was friendly as well. Room was big and clean.The breakfast from the restaurant was good too. We chose to have it delivered to our room. Can't wait to return here!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Menace85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilli-DOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, April 16, 2014
Thank you for your excellent review of the hotel. We really appreciate you taking the time to review us. Please come and stay with us again soon. Summer is coming and so many fun events will be taking place here on the beach.
Sincerely
Lilli Sheller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NEW SMYRNA, United States
1 review
Reviewed April 14, 2014

Nearly impossible to find a better deal and better staff! There is no better stay-cation from Orlando! The staff is the friendliest, most helpful group of people and the location is central to everything you need. I would come every weekend if I could. What a GREAT vacation!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilli-DOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, April 16, 2014
Hi Dana
Thank you for the excellent review of the hotel. I agree we have an extremely friendly hotel staff! Please come back and see us again very soon!
Sincerely
Lilli Sheller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 12, 2014

We had stayed at this hotel when it was a Holiday Inn, however, Best Western has renovated the hotel with many improvements. The room was great with an ocean view, very clean and lots of amenities. However, the staff was excellent in helping us. Our son was competing in the NSSA East Coast Championships and we needed a place to store his boards and the staff took care of that need for us. No complaints with this hotel. Price for the hotel was good too! Would highly recommend a stay here.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jackabean1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilli-DOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, April 16, 2014
We are so happy you stayed with us during your sons competition! and hope he did well !!
Thank you for your excellent review of the hotel. Please come and stay with us again very soon.
Sincerely
Lilli Sheller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Altamonte Springs, United States
1 review
Reviewed April 11, 2014

We had a great experience at this hotel. The room had a view of the ocean, a good size refrigerator and a microwave. The bedroom area is separate from the living/kitchen areas. A family could stay comfortably for several nights.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Rachel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilli-DOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, April 16, 2014
We are so glad you enjoyed your stay with us! We strive to make every guest experience unforgettable. Please come and stay with us again very soon.
Sincerely
Lilli Sheller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Fl
Level 6 Contributor
165 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed April 7, 2014

Stayed in early April 2014 with my husband for Fri-Sun quick getaway. No regrets here!! Easy to find hotel on a perfect spot on the Beach. Check in was smooth, staff friendly and helpful. Upon opening the door my heart did a happy beat(You know that feeling you get when the room is more than you expected).Large, spacious apartment! The long hallway pass the bathroom and bedroom takes you to an open dining/kitchenette area and then you see it...the balcony that faces the Ocean!! Ahhhh!! The rooms with higher #'s (mine was 403) seemed like it would have had less of an angle to face the ocean so rooms like 409 might be slightly better. No complaints here though. The kitchenette has a microwave and full refrigerator, coffee machine, plates and silverware. I requested a toaster from the front desk and that was no problem. No stove. Plan on making sandwiches to take to the beach and microwaveable items for your stay here. There is a Walgreens steps away from the hotel and a Publix just a short drive away. The beach has a food truck too with burgers, hotdogs, ice cream, etc. Bring your own beach chair & umbrella as this can get pricey down at the beach rental. The beds were so comfy with lots of pillows. Flat screen tvs in the dining area and bedrooms. The shower was awesome. The A/C was quiet and worked perfectly. My tip is to book search the website for special offers. Parking is free. Wifi worked well the first 24 hours and then slows dramatically after. Enjoy!! I did! See my review on PJ's Sea Shack for good eats. Need beachwear? check out Alvin's Island store for good prices and lots of variety.

Room Tip: All rooms have balcony. Request a more central room when you call to book so you are less at an angl...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravLin93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilli-DOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, April 16, 2014
Thank you so much for your very detailed and excellent review!! We are so happy to hear that you enjoyed your stay with us as well as enjoying some of the local restaurants! New Smyrna is a beautiful beach! We hope you will come and stay with us again very soon.
Sincerely
Lilli Sheller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western New Smyrna Beach Hotel & Suites

Property: Best Western New Smyrna Beach Hotel & Suites
Address: 1401 South Atlantic Avenue, New Smyrna Beach, FL 32169-3113 (Formerly BEST WESTERN New Smyrna Beach Hotel & Suites)
Phone Number:
Location: United States > Florida > New Smyrna Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in New Smyrna Beach
#1 On the Beach Hotel in New Smyrna Beach
#3 Romantic Hotel in New Smyrna Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western New Smyrna Beach Hotel & Suites 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Best Western-Oceanfront Hotel & Suites is located directly on the Atlantic Ocean. Our balconies offer a breath-taking view of the ocean where you can enjoy a cup of coffee while watching the sun rise or enjoy the activities on the beach. Our Seascape Restaurant has the coast's best view of the ocean with spectacular sunrises. In addition to our beautiful beach, you can view shuttle launches or rockets from the Cape or visit Orlando's attractions, both of which are a short drive away. The Best Western-Oceanfront Hotel and Suites is host to a myriad of events during the Daytona 500 and Bike Week. Our Best Western-Oceanfront is a 100% non-smoking hotel and look forward to serving you soon! We love our guests and we will treat you right! Please note: guests must be 21 years of age or older to check in. We no longer accept pets. ... more   less 
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Also Known As:
Holiday Inn New Smyrna Beach (Daytona Beach) Hotel New Smyrna Beach
Holiday Inn Daytona Beach
New Smyrna Beach Holiday Inn

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