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“castle reef condo nice but..”

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Castle Reef Condominiums
Reviewed May 2, 2007

The condo and the people we met there over the years are top notch. The management company on the other hand can't be trusted. They took advantage of us and let this be a warning that if you rent from them , have them inspect your unit on departure and have them sign a paper saying it is OK or they can scam the deposit from you as they did us. Once home you are at there mercy. Just a warning.

New Symrna Beach is great and we will continue to go there and we will not allow this one experience to sour our taste fof this place.

3  Thank captcrunch2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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32 - 34 of 34 reviews

A TripAdvisor Member
Florida
15
Reviewed September 14, 2005

Our room was pleasent and nicely decorated but someone downstairs smoked and it made our place stink---quite often during the week. We did not have the same pool problems the other reviewer had thank god. The reason I am writing this review is that our deposit of $300 should have been returned to us by now (September 15th) but when we call to inquire or email about it we get "someone will call you back" or no response to emails.
Nobody has called back yet and its been 1 week. The information on our rental agreement said after 30 days our deposit would be returned (we left the condo in agreed condition). I guess that meant when ever they want to return our deposit after 30 days they will.

We rented at Seawoods in New Symrna Beach the summer of 2004 with another rental mgmt. company and they sent the deposit back to us in a very timely manner.

  • Stayed: August 2005
    • Value
    • Rooms
    • Cleanliness
5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2005

We stayed at Castle Reef from July 16 through 21 (the mandatory
minimum stay for the summer). They mandate that we have
to book a week starting from a Saturday.

In trying to book our room, they changed the condo room
twice from the one they promised. I wonder if it was an
issue with double booking since another couple complained
while we were there that they were promised a room but
were given a different room instead.

We were really upset when we got there on Saturday night.
Our plane arrived late (past office hours). So we had to
pick up our information from a lock-box. When we got
to our rooms, the whole condo was filled with smoke.

We had booked a non-smoking room. The problem was
that someone downstairs decided to smoke with a
buddy and the smoke permeated the floors up to our
room. It lasted until 1am! We talked to the office
the next morning and they said they couldn't do anything
about it. People are allowed to smoke in their own
rooms if it's designated smoking for them. It was
too bad that even though our room was non-smoking
that the smoke could permeate through the floors
to our room. Keeping the doors and windows tightly
shut did not help (it was closed tight before we arrived).

The rest of the week was smoke-free. Thank goodness.

The worst part of the stay was not the smoke though.
The worst was the pool. Something in the water
caused my daughter to lose her fingernails and
toenails. Another woman who had stayed also
complained about losing her toenails.

If the problem was chlorine, we couldn't smell
it. Maybe our sense of smell was killed by the
smoke cloud in our room the first day..... Anyway,
whatever it was, was very corrosive.

If you book, stay away from the pool and make
sure to bring your own beach towels, shampoo,
soap, etc. They don't provide it. Also, make sure
you leave enough time before checkout (10am or
you get charged extra) to take out the trash,
do all the dishes, and right the room or they
charge you extra for that.

  • Stayed: July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
22  Thank KarenN_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Castle Reef Condominiums

Address: 4175 S Atlantic Ave, New Smyrna Beach, FL 32169-9619
Phone Number:
Location: United States > Florida > New Smyrna Beach
Amenities:
Beach Swimming Pool
Hotel Style:
Ranked #14 of 22 Specialty Lodging in New Smyrna Beach
Price Range: $110 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castle Reef Condominiums 3*
Number of rooms: 165
Official Description (provided by the hotel):
These are privately owned condominiums that owners choose to rent out. Not all units are available all the time ... more   less 
Also Known As:
Castle Reef Condominiums Hotel New Smyrna Beach

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