Upon arrival we had a party of 7. There was no wait and they were not busy. We sat down and waited for a server to approach the table. After 10 minutes we had to ask somebody to find our server, the hostess had no clue who our server was either. I finally went and asked for a manager who was busy mingeling with the hostesses and severs at the host stand. I explained the situation and all he had to say was..... Sorry! Really??????? That's how you handle that situation? He NEVER came over to the table once to check on us or offer to make anything better. Our server was fabulous and made the experience better but unfortunately for her the restaurant was out of multiple items of the food that we wanted to order. We had heard really good things about this place and tried to go the night before. We did not look up the hours of opperation so showed up at 5 til 9. We asked the manager if they would still serve us and his response was " if you can order in the next 5 minutes". So went to PJ's that night and had great service and the food was 10 times better. I would not recommend Black Beards Inn and would never return! I feel sorry for the sweet server that we had... She could make a lot more money at a better managed restaurant. I am an old restaurant worker so fortunantly for her we always leave at least 20% no matter what. It makes sense that their awards posted on the wall stopped in 2010.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.