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“Poor service”

Lost Lagoon Wings & Grill
Certificate of Excellence
Cuisines: American
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Edgewater, Florida
Level Contributor
44 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Poor service”
Reviewed December 1, 2013

We decided to give this restaurant a try after it moved to the new location. We had a party of 6 (4 adults 2 kids). We were seated way in the back corner which seemed ok because it was less noisy and we could talk easier but we were also concerned that we would be forgotten. Our concerns were right! We sat there for approximately 20 min until we were finally acknowledged and gave our drink order.The waitress brought our kids soda's quickly but we were waiting for our beers and wine for quite some time. Finally the waitress came back to take our food order( still no beer or wine). We said "we would like to have our drinks please" she then says " oh I'm sorry,I forgot all about them, I was helping someone else". We had excuses the whole time from our waitress for the bad service we received. I'm not going to list every detail but the service was bad during the entire time. 2 people in our party ordered MILD wings and the wings they received were so spicy hot they couldn't eat them. A sandwich and a burger were also ordered which were good. I realize they are in a much bigger building than the old location and they are adjusting but that's no excuse for terrible service and excuses from staff instead of apologies. Management needs to take control of the customer service issues and obvious lack of experience before they end up like every other restaurant that has been in this location. CLOSED!!

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank rindog32141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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533 reviews from our community

Visitor rating
    374
    97
    41
    16
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
ponce inlet florida
Level Contributor
105 reviews
72 restaurant reviews
common_n_restaurant_reviews_1bd8 68 helpful votes
“Try the wings”
Reviewed November 17, 2013

About a week ago, I was here at lunchtime with a friend. I had beer in a bottle which was fine. however, my friend ordered a rum drink which was terrible. it didn't even look good! he also ordered fish dip and a quesadilla. both were awful. the fish dip hardly tasted of fish and the quesadilla was dripping with grease. it was disgusting. neither of us could eat it. the server never mentioned it, he just picked up the uneaten plates of food and dropped off the bill for $38.00. I guess we should have ordered wings instead. if it's a wing place, why are they serving fish dip and Mexican food?

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank flyingfish20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Smyrna Beach, Florida
Level Contributor
14 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“New location now even better”
Reviewed November 11, 2013

We used to go to the old Lost Lagoon and really liked the local flavor. Only problem was that it was,extremely small and too loud to converse. Now they have move to a much much larger location and it is awesome. So much room inside and out. However, we were afraid that it would lose the small friendly atmosphere...wrong. We have eaten here three times since the move and each time we are greeted with loud shouts of hey! When entering, just like before, and not just us but anyone entering. Owners Matt and Brandy walk around and talk to everyone making them feel like old friends? Food is even better than before and drinks are very reasonable(some of the cheapest and coldest draft in town). This location has had many other restaurants trying to make it but I really think this one will be around for very long time. I strongly suggest giving it a try.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Ranman2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daytona Beach
Level Contributor
45 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Even Better In Their New Location!”
Reviewed November 11, 2013

They recently moved to a much larger location near NSB Airport (formerly McCharacter's). Burgers and wings are still excellent, and good crowd watching NFL Ticket on Sundays. Nice outdoor deck, too. Mel and Patty are the best servers! Can't wait to return!

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Frankiehead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Orange, Florida
Level Contributor
36 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Best burgers in town!!”
Reviewed November 7, 2013

I have to agree with the other reviews. Went to their new location at the New Smyrna Beach airport on Friday night. The place was very crowded. 25min. Wait. No problem. We just ordered a $6.50 pitcher of beer at the bar and took it out to the back deck while we waited. Wait staff is very friendly and attentive. I had a delicious patty melt just the way I like it. The rest of the table had their wings and salad. This is a really fun place. Lots of tv's and plenty of room for large groups. For the best burger in town, you have to try this place. I don't think you'll be disappointed.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank cia0girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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