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“Lousy customer service beware”

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Vanderbilt Beach Resort
Ranked #28 of 59 Hotels in Naples
Certificate of Excellence
Reviewed October 7, 2012

We had booked 2 ocean/gulf view rooms.
Confirmed the above the night before and was told all was right in the universe.
Upon arrival we were told that our booking was non existent
They stated we could have one of the dual room condo units facing the canal with no price reduction that is the best they could do . The room is shabby to say the least run down is more like it. The front door lock didn't work properly. The furniture was abused, Couches ugly and worn, bathrooms dated and just plain yuck. Kitchen worn terribly. This place reminds me of the rental duplexes in northeast Philadelphia which is lower income area in Philly.
The only thing I was impressed with so far has been the valet probably want to get you separated from your vehicle before you realize how crappy this place is and this is after being here for only 30 min.
Now I'm not on the snobbish side I've been in the army and eaten MREs in the dirt also camped with the boy scouts as a scout leader and work as a fire fighter so I've lived on the rougher side.
I will post up again in 24 hrs to up date

  • Stayed: October 2012, traveled with family
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5  Thank Wayne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vanderbiltbeach, Owner at Vanderbilt Beach Resort, responded to this reviewResponded October 12, 2012

We were surprised and disappointed by this review. We have no record of this guest staying with us and management was never notified by this guest of the problems described in this review. We are committed to maintaining and improving our property for the enjoyment of all of our guests. In the Spring we replaced all of the carpets in the living areas of our condominium units with new tile, and in September we just concluded a renovation of our hotel bathroom units. We also completed a complete redecoration of our beachfront restaurant in September. While we understand that tastes can differ, the suggestion that our property is somehow "low rent" and that we provide poor service is simply not an accurate description of our values or of the experience that we provide to our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (244)
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144 - 150 of 244 reviews

Reviewed September 18, 2012

Had a nice time at this resort.Unit was nice,updated and everyone was very friendly.The pool and hot tub were great.A few little complaints but nothing major.Will come back to stay again just because of the great view and amenities.

Stayed: September 2012, traveled with family
3  Thank jandbtangles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2012

We have stayed at this motel many times. This time we took our 2 granddaughters, ages 10 and 7. Our room was extremely dilapidated and needing upgrades. Furniture and bedding very old and musty; towels were of poor quality.

Receptionist at front desk was unfriendly and going through the motions- almost rude. In fact when i asked for a map of the area, on our second day, I felt as though I was intruding. He handed it to me- no comment, no may I help you, etc.

Breakfast was sparse- packaged waffles, muffins, boxed cereal.

Although the Turtle Club is lovely and food is good, service was not up to par on the night we dined there. Same children's menu across the street on the bay side was $5.00 less per child.

Would we return to Vanderbilt Resort, I don't think so.

Room Tip: Unless rooms are updated, I can't suggest a room.
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  • Stayed: August 2012, traveled with family
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8  Thank haley26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2012

We LOVE this place. We have been coming here every year for 10 years. It's so laid back, and non-pretentious. It's a little slice of heaven. The only way it's lacking is the lack of a spa and/or exercise room.

  • Stayed: November 2011, traveled with family
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3  Thank cvega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2012

Even though our stay was rained out, great location, terrific food at the Green Turtle very nice rooms,hope to go back again with better weather!

Room Tip: Try to get a garden room!
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  • Stayed: July 2012, traveled as a couple
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1  Thank Arlingto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2012

I have never, ever stayed at a Resort where I have been treated as good as George and the staff here at Vanderbilt treated us. Great Service. GREAT room ( what a view ) Clean and nicely appointed. GREAT value, and let us not forget the " Food and " Drink" Barry, and Jane were so incredible as well as out servers. As a Chef I am pretty picky about the food at Resort's, not here, the food was 5 star and the cocktails were delicious. The sunsets and the company at the ' Vanderbilt made this Vacation a memorable one. George is really awesome and I am returning next year. If you need anything just ask George, he will amaze you too.

Chef Patricia Lenahan

  • Stayed: May 2012, traveled with friends
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2  Thank Patricia_lenahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2012

Rooms were adequate, staff was excellent and location was great. Walking distance to a little deli was convenient. Pool was too small and lacking comfortable chaise lounges. A good place to know about but I would never go at spring beak again...way too crowded.

Room Tip: Ocean view better than gulf view....
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  • Stayed: March 2012, traveled as a couple
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4  Thank Suzzywalsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vanderbilt Beach Resort

Address: 9225 Gulf Shore Dr, Naples, FL 34108-2098
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#7 On the Beach Hotel in Naples
#12 Family Hotel in Naples
#24 Romantic Hotel in Naples
Price Range: $198 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Vanderbilt Beach Resort 2.5*
Number of rooms: 34
Official Description (provided by the hotel):
The Vanderbilt Beach Resort has been welcoming guests and their families for over 50 years. Our pristine beachfront location provides a tranquil escape from modern worries. Wake up to the gentle sounds of the Gulf of Mexico in our beachside one-room efficiencies, one bedroom apartments or waterfront condominiums that overlook the Vanderbilt Lagoon. End the day with dinner at our award-winning Turtle Club Restaurant or watch the sun set over the Gulf without ever leaving the Resort. ... more   less 
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Also Known As:
Vanderbilt Beach Hotel Naples

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