Stayed April 11 - 18 with my wife and two children, 7 and 4.
First the positives:
It's a Ritz Carlton so of course it's a very nice property. It is very large, plenty of amenities. They were at or near full capacity at the start of our stay and handled the crowds very well for the most part. The service was excellent. The staff is very friendly, smiles, call you by name, etc. They provide plenty of activities for the kids and cater to families. They have childrens' choices on the menu and multiple restaurant choices. They provide water and apples by the pool, and good coffee outside the Terrace restaurant in the morning. All rooms have at least a partial ocean view. They had a nice Easter Egg hunt for the kids on Easter Sunday morning. Nightly turndown service including chocolates. Bottled water in the room.
Now for the "negatives":
I don't want to come across as overly picky or negative here but since this is a review I'm not going to hold back!
We stayed in a standard room (not club level) and it had two double/full beds. This meant my wife sleeping with one child and me sleeping with the other. That size bed, in my opinion, is not comfortably large enough for more than one person and to me is unacceptable at this price point. In hindsight we should have looked into cots/rollaways for the boys.
We found many of the common areas to be overly airconditioned and therefore cold.
The "family pool" isn't nearly large enough to handle the number of guests using it. A family resort this large needs a much larger pool area.
The towels in the room weren't plush enough. Sounds picky but at this price point I expect much better.
Everything is very expensive, which is to be expected to at least some degree at a Ritz Carlton so I probably shouldn't complain. I can understand this more in exotic locations but this is Florida, not Grand Cayman. I think $4.95+ for kids drinks, $7-8 for a beer, and considerably more for a glass of wine or mixed drink is a bit much. The restaurants are also quite expensive and the food quality didn't always justify the expense. Kids meals were $12.95. And be prepared to do lots of tipping, from the bellmen and housecleaning to the pool attendants and wait staffs.
Our room safe was locked upon checking in and we had a long wait to have that fixed.
We had water temperature issues with our shower (either too hot or too cool, very little in between) which wasn't remedied despite our complaint. Not sure if this was a room specific issue or an overall hotel problem.
One last thing I'll point out that is no fault of the resort, but the beach and gulf waters here weren't as good as I'd expected. If you're expecting a fine-sanded, soft, white beach and warm, clear blue waters you're going to be disappointed. The water was a bit cool (probably the weather and/or time of year) and was not particularly blue or clear (this could also be weather and seasonally impacted).
This review probably came across as negative but overall it is a very nice resort and we had an enjoyable stay. That being said I'm not sure it's worth the overall price unless money isn't really a concern. I'm saying this despite the fact that we had a package that gave us the 7th night free, free buffet breakfast (which we enjoyed immensely), and a $180/day resort credit (which sounds like a lot but was very easy to spend).
Feel free to contact me with questions.
- Official Description (provided by the hotel):
- Located on the pristine white sands of Southwest Florida’s Gulf Coast, The Ritz-Carlton, Naples is a Five Star, Four Diamond beach resort that appeals to today’s sophisticated traveler with an array of pampering amenities. With stunning views of the Gulf of Mexico, the resort offers a variety of innovative dining experiences, a luxurious, 51,000 square-foot world class spa, two heated pools, a high tech entertainment lounge, an interactive environmental children’s program and a wide selection of beach activities and water sports. Only three miles from the beach resort and accessible by a convenient hotel shuttle, the 295-room Ritz-Carlton Golf Resort is ranked as the #1 golf resort in Florida by Conde Nast Traveler magazine and as one of the 15 best luxury golf resorts in North America by Golf Digest. The golf resort is home to a pair of 18-hole signature Greg Norman golf courses at Tiburon and hosts the annual PGA TOUR Franklin Templeton Shootout. ... more less
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- Also Known As:
- The Ritz-Carlton, Naples Hotel Naples
- Naples Ritz Carlton
- Ritz Naples
- Ritz-Carlton Naples