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“Great service”

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The Ritz-Carlton, Naples
Ranked #8 of 59 Hotels in Naples
Certificate of Excellence
Kennebunkport, Maine
Level Contributor
171 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Great service”
Reviewed January 16, 2013 via mobile

The room was fine, good to hear they are renovating this summer, as peeling paint in the room was a disappointment. Restaurant service was fine. Beach is lovely. Just felt like we were nickeled and dimed continuously....valet parking=only, an extra 26.50 plus tips....beach umbrella =another charge...internet was another fifteen dollars per day -and kept getting bumped off and had to sign back on. A relaxing four nights.

Stayed January 2013, traveled as a couple
Helpful?
Thank drsharonleed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (463)
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Englewood Cliffs, New Jersey
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 15, 2013

So, this is my second trip to a Ritz in the past year. For $699 a night or whatever they are charging...I do not think this place is worth it. Everyone is over the top friendly again, and I'm sure some people like this, but being from NY/NJ, it just comes across so fake. Outside of that, the service was great, can't really complain about it at all. Valet Parking: I'm sorry but almost $30 a day to park...why? $700 isn't enough of a room charge? Also, charging $25 for the beach chairs?? Come on. If you like the sun, you do not want to stay here. There is a huge building right next door that blocks the sun from hitting the pool from around 2pm til the rest of the day. The "Sushi" lounge...carpet looked like something out of Atlantic City boardwalk casino...and the big screen TV wasn't even HD or wide screen...time to update this...very weird vibe in there. Food/drinks are expensive but you expect that in a Ritz. Gumbo Lumbo was a nice place to eat and watch the sunset at night...but others are right about the bugs. Breakfast was great at the Terrace. All of the bartenders and pool service people were very friendly and attentive. The gym and tennis courts were nice as well. One day, they never came to clean our room. Room had no fridge either. Beach is very clean, easy to walk on. There was two different pools...one that allowed kids and one called the "quiet" pool. This was great until a kid decided it was potty time in pool #1, and quiet pool became not so quiet. The live acoustic music was a nice touch, BUT the music was sad and depressing...not really what you want to hear while trying to relax on vacation. I'd say overall it was a nice place to stay with top notch service...but there has to be much nicer places for that kind of money. We drove around Naples a lot, and I have to say, it's a very nice area.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wilbr024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
slauer
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 13, 2013 via mobile

Came here for a little getaway with my husband and we were very inpressed. I will say we were upgraded due to Ritz Carlon Rewards membership, but could tell our service level was by no means exclusive.

Advice:Do take an oceanfront room if you can at booking. Most important: Take advantage of the club level, it will pay for itself here and is by far the best spread we have seen in any Ritz- fabulous selections and 5 offerings per day.

Restaurants on property are amazing as well...Gumbo Limbo (great fish tacos and aunset) and the Grill (5star) were our choices. Fantastic!

The sand on the beach is soft and cool and the pool had great live music and good service as well.

We look forward to coming back to the warm and friendly family at the Ritz Beach club, Naples. Thanks for setting the standard a that much higher for service and kindness.

All the best!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
215 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed January 12, 2013

We travel the world and are very fussy, but here at the Ritz Carlton Naples, there is nothing but perfection in every aspect. From the time we arrived at the front entrance where a charming lady welcomed us and eased all the arrangements,to the time we left, with best wishes ringing in our ears from the bellman, every aspect was 100%. We invested in the club floor and recommend this to everybody. We had our breakfast there each day as well as evening cocktails, but one could have lunch and supper there too, and indeed, plenty of drinks!
We wish we could have stayed longer.

Room Tip: Ask for a room facing directly on the ocean, as opposed to a room on one of the side wings
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chunkyunky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
73 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed January 11, 2013

My wife and I were staying on The Isle of Capri just south of Naples and decided that afternoon tea would be a lovely way to spend the last day of our holiday. We have had afternoon tea in many places around the world including Raffles in Singapore, The Ritz in London and (the best of all) The Landmark in London. Compared to our previous experiences, The Ritz in Naples was relatively well priced but an average affair that is not memorable enough to repeat in the future.

Although very efficient, the service was delivered to a predetermined script as tends to be the case in the USA. Each 'server' had the usual inane grin, insisted on asking "How are you guys today?" without listening to the answer, told us their name (just in case we couldn't read their name badge) and then went through their predetermined routine. Particularly annoying was our main server (can't remember her name ironically!) who reeled off a list of choices word for word from the menu which of course we had already read, never once looking us in the eye - she seemed very bored.

The teas are described as 'loose leaf' on the menu and there is a large choice (again, the USA idea of service ... ridiculously large choice but no flexibility or tailoring to your actual needs). However, we discovered that 'loose leaf' just means that you get a tea bag in a tea pot - not very impressive!

The scones were the best part of the whole experience - perfect. The sandwiches would have been lovely if the bread had been a little fresher. The cakes were nice but nothing special. The 'shortbread' was not only a little odd for a 'traditional afternoon tea' but was more of a thin cake than shortbread.

Now, don't get me wrong, my wife and I travel extensively and love to experience other cultures and try local food. However, this was described in the menu (and by the server of course) as a classic, traditional afternoon tea. The truth is that although it had the same structure as a traditional afternoon tea it seemed to have been produced by someone who has never actually travelled abroad to experience a traditional afternoon tea!

During the tea, a guy in a uniform/suit turned up, grinned inanely, told us his name and asked us how everything was (no idea who he was. what his position was or why he was suddenly asking us as he didn't appear to do anything else!). As we didn’t know who he was we just pleasantly said everything was okay - if I have a complaint I prefer to give it to the actual people serving me rather than going behind their backs. He seemed very proud that they had been serving tea since 1985 - such tradition ... awesome!!! I realise sarcasm is the lowest form of wit but sometimes it can't be helped :)

Although not a big deal, it is annoying that the hotel insists on valet parking your car. I understand that if you have a disability this is a helpful choice. But surely for those of us without a disability, we are all perfectly capable of parking our own cars and walking the short distance to the entrance. Apparently this is yet again the hotel's idea of 'service'.

Unfortunately, this means that when you leave, due to the queue of cars being parked, you have to wait for an inanely grinning guy to get to you, take your ticket, find your car, drive back to the queue and then let you have your car - I know this is radical, but wouldn't it be quicker to just walk to your own car and drive away (and get some exercise at the same time)?

Of course you then discover that for the privilege of this 'service' you have to pay $6 (not including the obligatory gratuity that must be paid to the guy for just doing his job which of course he is already being paid for (inane grins don’t come cheap!)

However, although this experience was nothing special, it was the cheapest afternoon tea we've had around the world, the hotel lacks character but is nice, the staff were friendly and so overall you get what you pay for and it was enjoyable.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
15 Thank Caesar63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsgbhalf
Level Contributor
123 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 9, 2013 via mobile

The hotel delivers an experience that is consistently "5 Star". The service is outstanding as is the setting.

Sleeping rooms are spacious. Common areas are plentiful and well equipped.

Workout facility is also worthy of "5 Stars".

Looking forward to next year's visit.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tsgbhalf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 8, 2013

We're just back from out 7th holiday vacation at the Ritz Carlton in Naples and it's still as amazing a trip as the first time we stayed there. Expect Ritz quality with a fabulous beach. The beach is better than some caribbean beaches we've been to (albeit it gets crowded during prime holiday travel and golf hotel crashers), tiki bar and sunsets included. Go during december just to see the Gingerbread house in the main lobby, the sandcastle display on the beach, and hearing the bell ring at GL at sunset. NB: hotel is closing over the summer to renovate the rooms/dining options..so yes, the rooms were getting tired (yet still RC standards) but they're updating them in 2013. The service is always terrific and we appreciate all the activities they put together for the kids this time of year. The breakfast buffet is great (make sure it's included in your room rate) and Gumbo Limbo is good for lunch/drinks. There are plenty of great dining options in downtown naples that you don't need to eat dinner at the hotel.

Room Tip: Be careful of coastal room, you will end up with northern exposure over the dining areas. At a minim...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CFOODIE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Naples

Property: The Ritz-Carlton, Naples
Address: 280 Vanderbilt Beach Road, Naples, FL 34108-2371
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Naples
#2 On the Beach Hotel in Naples
#4 Spa Hotel in Naples
#4 Family Hotel in Naples
#5 Luxury Hotel in Naples
#11 Romantic Hotel in Naples
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Naples 5*
Number of rooms: 420
Official Description (provided by the hotel):
Located on the pristine white sands of Southwest Florida’s Gulf Coast, The Ritz-Carlton, Naples is a Five Star, Four Diamond beach resort that appeals to today’s sophisticated traveler with an array of pampering amenities. With stunning views of the Gulf of Mexico, the resort offers a variety of innovative dining experiences, a luxurious, 51,000 square-foot world class spa, two heated pools, a high tech entertainment lounge, an interactive environmental children’s program and a wide selection of beach activities and water sports. Only three miles from the beach resort and accessible by a convenient hotel shuttle, the 295-room Ritz-Carlton Golf Resort is ranked as the #1 golf resort in Florida by Conde Nast Traveler magazine and as one of the 15 best luxury golf resorts in North America by Golf Digest. The golf resort is home to a pair of 18-hole signature Greg Norman golf courses at Tiburon and hosts the annual PGA TOUR Franklin Templeton Shootout. ... more   less 
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Also Known As:
The Ritz-Carlton, Naples Hotel Naples
Naples Ritz Carlton
Ritz Naples
Ritz-Carlton Naples

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